Thank you for emailing the NDIS Quality and Safeguards Commission. 

This inbox is monitored between 9 am and 5 pm (AEST), Monday to Friday and
we will respond to your enquiry within 5 business days.

Alternatively you can contact us on 1800 035 544, or visit the website at
[1]www.ndiscommission.gov.au for information and resources.

This is an automated email. Please do not respond.

References

Visible links
1. http://www.ndiscommission.gov.au/

Good Afternoon,

Thank you for your email received by the NDIS Quality and Safeguards
Commission (the Commission) on 15/11/23, in which you requested access to
documents under the Commonwealth Freedom of Information Act 1982 (the FOI
Act). 

Scope

I have understood your request to be as follows:

·         Any information held regarding investigations, audits,
complaints and raised concerns in relation to services provided by
Sanctuary Aus (Quality and Safeguards Commission Registration ID:
4-4331-4175 / NDIS Registration ID: 4050043895) or any of the board
members and employees attached to the charity/business.

·         Any information held regarding which staff member/s hold the
appropriate qualifications to provide services as a Behaviour Support
Practitioner or Specialist Behaviour Support Practitioner.

·         Information regarding the identification of the staff member
attached to the authorisation number A5398 and NDIS Practitioner number
P1101442, for behaviour support.

Please advise if this scope is correct. Additionally, could you please
confirm if you agree to excluding duplicate information from the scope of
the request.

Timeline

The statutory period for processing your request is 30 days commencing
from the day after your request was received. Accordingly, a decision will
fall due by 15 December 2023.

The 30-day period may be extended under certain conditions, including if
third parties are required to be consulted, or where a request
consultation process is required. We will advise you if this happens.

Next steps

Please advise of your acceptance of the request scope by emailing
[1][NDIS Quality and Safeguards Commission request email] by COB 24/11/23.

If you wish to discuss any of the above, please let me know and I will
arrange a time suitable to discuss.

Regards,

Freedom of Information Unit

Internal Integrity Unit | Legal Services and Internal Integrity Division

References

Visible links
1. mailto:[NDIS Quality and Safeguards Commission request email]

Thank you for emailing the NDIS Quality and Safeguards Commission. 

This inbox is monitored between 9 am and 5 pm (AEST), Monday to Friday and
we will respond to your enquiry within 5 business days.

Alternatively you can contact us on 1800 035 544, or visit the website at
[1]www.ndiscommission.gov.au for information and resources.

This is an automated email. Please do not respond.

References

Visible links
1. http://www.ndiscommission.gov.au/

Good afternoon,

We refer to your FOI request lodged with the Commission on 15 November
2023.

This email is to advise that in the course of processing your FOI request,
the NDIS Commission has become aware of the requirement to consult with
relevant third parties pursuant to section 27 of the FOI Act.

In light of the required consultation, the NDIS Commission is permitted to
extend the timeframe of your request by 30 days pursuant to
section 15(6)(a) of the FOI Act. As a result, a decision on your FOI
request is now due on 15 January 2024, due to 14 January 2024 falling on a
weekend.

Thank you.

Regards,

Freedom of Information Unit

Internal Integrity Unit | Legal Services and Internal Integrity Division

Good afternoon,

Our records indicate you have a current Freedom of Information request
with the NDIS Quality and Safeguards Commission. While we aim to complete
all FOI requests within a timely manner and within statutory timeframes,
certain events may impact this.

Extension of Time

The NDIS Commission will close at 12.30pm on Friday 22 December 2023 and
will re-open on Tuesday 2 January 2024.

We seek your agreement to a 30-day extension of the processing time under
15AA of the FOI Act to accommodate the shutdown period and any additional
leave taken by staff around this time. We will endeavour to process your
request and deliver a decision more quickly if possible.

Please advise if you are agreeable to a 30-day extension of time.

Thankyou.

Regards,

Freedom of Information Unit

Internal Integrity Unit | Legal Services and Internal Integrity Division

NDIS Quality and Safeguards Commission.

Thank you for emailing the NDIS Quality and Safeguards Commission. 

This inbox is monitored between 9 am and 5 pm (AEST), Monday to Friday and
we will respond to your enquiry within 5 business days.

Alternatively you can contact us on 1800 035 544, or visit the website at
[1]www.ndiscommission.gov.au for information and resources.

This is an automated email. Please do not respond.

References

Visible links
1. http://www.ndiscommission.gov.au/

Thank you for emailing the NDIS Quality and Safeguards Commission. 

This inbox is monitored between 9 am and 5 pm (AEST), Monday to Friday and
we will respond to your enquiry within 5 business days.

Alternatively you can contact us on 1800 035 544, or visit the website at
[1]www.ndiscommission.gov.au for information and resources.

This is an automated email. Please do not respond.

References

Visible links
1. http://www.ndiscommission.gov.au/

Good morning,

Thank you for your email.

At this stage, the NDIS Commission will be able to finalise your decision by the due date of 13 February 2024.

Kind regards,

FOI Team
Legal Services and Internal Integrity Division

E:  [email address] | W:  www.ndiscommission.gov.au

Note: This email and any attachments may contain confidential or legally privileged information (and neither are waived or lost if this email has been sent to you by mistake).  If you are not the intended recipient, you must not use, disclose, copy or retain it.  If you have received it in error, please let me know by reply email and then delete this email from your system and do not retain any copy. Recipients within the NDIS Commission should seek assistance from General Counsel before disseminating this email to third parties or using this advice for a different matter.

The NDIS Quality and Safeguards Commission acknowledges the traditional owners of country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.

The images in the signature are the Australian Government logo and the NDIS Quality and Safeguards Commission logo.

show quoted sections

Good afternoon,

Please find attached the documents relevant to your FOI Request with the
NDIS Commission.

Please confirm receipt of this email.

Kind regards,

FOI Team

Legal Services and Internal Integrity Division

[1]cid:image001.jpg@01D41218.BD3EEDC0

E:  [2][email address] | W:  [3]www.ndiscommission.gov.au

show quoted sections

Good afternoon,

Please find attached a decision made by the NDIS Quality and Safeguards
Commission (the NDIS Commission) in relation to your Freedom of
Information (FOI) request, received by the NDIS Commission on 15 November
2023.

The relevant documents will follow shortly.

Should you have any queries, please contact the NDIS Commission by return
email.

Kind regards,

FOI Team

Legal Services and Internal Integrity Division

[1]cid:image001.jpg@01D41218.BD3EEDC0

E:  [2][email address] | W:  [3]www.ndiscommission.gov.au

show quoted sections