OFFICIAL: Sensitive

Personal privacy

 

 
Dear George Giannakopoulos, 

I am writing to acknowledge your request for documents under Freedom of
Information (FOI), received by the Aged Care Quality and Safety Commission
(Commission) on 27 November 2025.

The Commission’s decision on whether to grant access to the requested
documents is due on 27 December 2025. Please note that if we are required
to consult with third parties in relation to the documents this timeframe
may be extended by 30 days.

You requested:

“I kindly request all notes, emails, reports and any information in
relation to the complaint S25/029195”.

It would assist us if could you please respond to the following questions
within 2 business days: 

• Would you agree to duplicate documents, blank pages and standard
Commission fact sheets being removed from the scope of your request?
• Are you agreeable to excluding, from the scope of your request,
correspondence already in your possession, including any
communications you have sent to or received directly from the
Commission?
• Do you agree to the deletion of Commission staff names, positions and
contact details from any documents released to you under FOI?
• Do you hold any authorisation to receive the care recipient’s personal
information? If so, please provide a copy of the instrument of
authorisation. If not, please provide their contact details or those
of their representative so we can consult them.
• The documents may contain information in relation to which we need to
consult third parties, such as the consumer or approved provider:

◦ If we consult third parties, it will assist if we can disclose your
name as the FOI applicant. Do you consent to the Commission naming
you as FOI applicant in any consultations we undertake?

I look forward to hearing from you. You are welcome to contact me if you
would like to discuss your request. Please also see below our privacy
notice, which explains how the Commission’s FOI section will handle your
personal information.

Privacy notice

The Aged Care Quality and Safety Commission (Commission) FOI section is
collecting your personal information, in your FOI request and later
correspondence and discussions with us. This is so we can process and
respond to your request for documents under the Freedom of Information Act
1982. If we do not collect this information, we may be unable to notify
you of the outcome of your request. We will not disclose your personal
information for any other purpose, unless required or authorised by law,
or with your consent. We do not disclose personal information overseas.
For more information, see the Commission's [1]privacy policy, available on
our website.

Kind regards

 

FOI Officer

Freedom of Information Section

Aged Care Quality and Safety Commission

[2]E [email address]  |  W [3]www.agedcarequality.gov.au

 

 

Freedom of Information Section   ​​​​
Aged Care Quality and Safety Commission
[4]E [email address]  |  W [5]www.agedcarequality.gov.au
GPO Box 9819 in your capital city
T [6]1800 500 294
[7]Engage Empower Safeguard
In the spirit of reconciliation, the Aged Care Quality and Safety
Commission acknowledges the Traditional Custodians of Country throughout
Australia and their connections to land, water and community. We pay our
respect to their Elders, past, present and emerging and extend that
respect to all Aboriginal and Torres Strait Islander peoples.
Important: This transmission is intended only for the use of the addressee
and may contain confidential or legally privileged information. If you are
not the intended recipient, you are notified that any perusal, use,
dissemination, disclosure or copying of this communication is strictly
prohibited. If you have received this transmission in error, please notify
the author immediately by return e-mail and delete the transmission
without making a copy.

References

Visible links
1. https://www.agedcarequality.gov.au/about...
2. mailto:[email address]
3. http://www.agedcarequality.gov.au/
4. mailto:[email address]
5. http://www.agedcarequality.gov.au/
6. file:///tmp/tel:1800%20500%20294
7. Engage Empower Safeguard
https://www.agedcarequality.gov.au/

OFFICIAL: Sensitive
Personal privacy
Dear George,

Thank you for your email, in order for the Commission to release any
personal information relating to your late father, please provide a copy
of the instrument of authorisation such as a executor of estate or court
order to show that you are authorised to receive information you have
requested.

It is because for the purposes of FOI, the Commission has a legal
requirement to satisfy itself that you are authorised to receive your late
father's information. Please note that generally all Powers of
Attorney,(as well as Guardianships and authorised signatories) cease once
the person dies.

Please also note that since you are using the right to know platform that
any documents that are released to you will be made publicly available.

Kind regards

FOI Officer
Freedom of Information Section
Aged Care Quality and Safety Commission
E [email address]| W http://www.agedcarequality.gov.au/

Freedom of Information Section   ​​​​
Aged Care Quality and Safety Commission
[1]E [email address]  |  W [2]www.agedcarequality.gov.au
GPO Box 9819 in your capital city
T [3]1800 500 294
[4]Engage Empower Safeguard
In the spirit of reconciliation, the Aged Care Quality and Safety
Commission acknowledges the Traditional Custodians of Country throughout
Australia and their connections to land, water and community. We pay our
respect to their Elders, past, present and emerging and extend that
respect to all Aboriginal and Torres Strait Islander peoples.
Important: This transmission is intended only for the use of the addressee
and may contain confidential or legally privileged information. If you are
not the intended recipient, you are notified that any perusal, use,
dissemination, disclosure or copying of this communication is strictly
prohibited. If you have received this transmission in error, please notify
the author immediately by return e-mail and delete the transmission
without making a copy.

-----Original Message-----
From: George Giannakopoulos
<[FOI #14049 email]>
Sent: Monday, 1 December 2025 2:43 PM
To: Freedom of Information Section <[email address]>
Subject: Re: Freedom of Information request - Freedom of Information
Request - S25/029195

Dear Aged Care Quality and Safety Commission,

Regarding your questions below:

• Would you agree to duplicate documents, blank pages and standard

Commission fact sheets being removed from the scope of your request? Yes
thats is fine

• Are you agreeable to excluding, from the scope of your request,

correspondence already in your possession, including any

communications you have sent to or received directly from the

Commission? No as i belive having a full timeline of events is important

• Do you agree to the deletion of Commission staff names, positions and

contact details from any documents released to you under FOI? Yes but i
would request for the first name to still be present as a point of
reference if possible

• Do you hold any authorisation to receive the care recipient’s personal

information? If so, please provide a copy of the instrument of

authorisation. If not, please provide their contact details or those

of their representative so we can consult them. My father has now passed
away but i was overseeing his care and was also listed as his power of
attourney at the time

• The documents may contain information in relation to which we need to

consult third parties, such as the consumer or approved provider: thats
not an issue

◦ If we consult third parties, it will assist if we can disclose your

name as the FOI applicant. Do you consent to the Commission naming

you as FOI applicant in any consultations we undertake? yes i do

Yours faithfully,

George Giannakopoulos

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #14049 email]

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. http://www.agedcarequality.gov.au/
3. file:///tmp/tel:1800%20500%20294
4. Engage Empower Safeguard
https://www.agedcarequality.gov.au/

hide quoted sections

OFFICIAL: Sensitive
Personal privacy

Dear George,

Thank you for your email, could you please provide a copy of the English
translation of your late father's will.

Just a gentle reminder that any documents you provide or receive will be
publicly available on the right to know website.

If you'd like to request personal information you can do so from a
personal email account by contacting the FOI team
[email address]. We will then continue to process your request
under the FOI Act.

Regards

FOI Officer
Freedom of Information Section
Aged Care Quality and Safety Commission
E [email address] | W http://www.agedcarequality.gov.au/

Freedom of Information Section   ​​​​
Aged Care Quality and Safety Commission
[1]E [email address]  |  W [2]www.agedcarequality.gov.au
GPO Box 9819 in your capital city
T [3]1800 500 294
[4]Engage Empower Safeguard
In the spirit of reconciliation, the Aged Care Quality and Safety
Commission acknowledges the Traditional Custodians of Country throughout
Australia and their connections to land, water and community. We pay our
respect to their Elders, past, present and emerging and extend that
respect to all Aboriginal and Torres Strait Islander peoples.
Important: This transmission is intended only for the use of the addressee
and may contain confidential or legally privileged information. If you are
not the intended recipient, you are notified that any perusal, use,
dissemination, disclosure or copying of this communication is strictly
prohibited. If you have received this transmission in error, please notify
the author immediately by return e-mail and delete the transmission
without making a copy.

-----Original Message-----
From: George Giannakopoulos
<[FOI #14049 email]>
Sent: Wednesday, 3 December 2025 9:09 AM
To: Freedom of Information Section <[email address]>
Subject: RE: Freedom of Information request - Freedom of Information
Request - S25/029195 [SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]

Dear Freedom of Information Section,

My father had a Greek will and not an Australian one. I can share that
with you, as well as the english translation listing myself and my brother
Theodore as the main beneficiaries of his estate and for proof that we are
his children if that would surfice?

Yours sincerely,

George Giannakopoulos

-----Original Message-----

OFFICIAL: Sensitive

Personal privacy

Dear George,

Thank you for your email, in order for the Commission to release any

personal information relating to your late father, please provide a copy

of the instrument of authorisation such as a executor of estate or court

order to show that you are authorised to receive information you have

requested.

It is because for the purposes of FOI, the Commission has a legal

requirement to satisfy itself that you are authorised to receive your late

father's information. Please note that generally all Powers of

Attorney,(as well as Guardianships and authorised signatories) cease once

the person dies.

Please also note that since you are using the right to know platform that

any documents that are released to you will be made publicly available.

Kind regards

FOI Officer

Freedom of Information Section

Aged Care Quality and Safety Commission

E [email address]| W http://www.agedcarequality.gov.au/

Freedom of Information Section ​​​​

Aged Care Quality and Safety Commission

[1]E [email address] | W [2]http://www.agedcarequality.gov.au/

GPO Box 9819 in your capital city

T [3]1800 500 294

[4]Engage Empower Safeguard

In the spirit of reconciliation, the Aged Care Quality and Safety

Commission acknowledges the Traditional Custodians of Country throughout

Australia and their connections to land, water and community. We pay our

respect to their Elders, past, present and emerging and extend that

respect to all Aboriginal and Torres Strait Islander peoples.

Important: This transmission is intended only for the use of the addressee

and may contain confidential or legally privileged information. If you are

not the intended recipient, you are notified that any perusal, use,

dissemination, disclosure or copying of this communication is strictly

prohibited. If you have received this transmission in error, please notify

the author immediately by return e-mail and delete the transmission

without making a copy.

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #14049 email]

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. http://www.agedcarequality.gov.au/
3. file:///tmp/tel:1800%20500%20294
4. Engage Empower Safeguard
https://www.agedcarequality.gov.au/

hide quoted sections