Hold Music Selection Documents

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Dear Services Australia,

Please provide copies of documents indicating the process of selection of hold music for Centrelink and other Services Australia phone lines.

Yours faithfully,

AMC

FREEDOMOFINFORMATION, Services Australia

             

            Thank you for making a freedom of information (FOI) request to
Services Australia. The FOI team is operating with reduced capacity due to
Services Australia’s
             role in the delivery of the COVID-19 Disaster Payments.

The following is intended for people who are making an FOI request only

If your request is not essential at this time, please consider withdrawing
your request and applying again in the future. To withdraw your request,
please respond to this email confirming you agree to withdraw your FOI
request.

Timeframe for processing your request

As staff have been diverted to process urgent COVID-19 Disaster Payments,
we require additional time to process the request. We are seeking your
agreement to extend the processing time of your request by 30 days. This
means you can expect to receive a decision from us no later than 60 days
after Services Australia receives your FOI request.

Could you please respond to this email stating “I Agree”, to confirm that
you accept the extension of time.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.

We will endeavour to process your FOI request within the extended
statutory timeframe however this may not be possible.

 

We will not respond to ‘reminder’ or follow up emails so that we can focus
on processing your request as expeditiously as possible.

We thank you for your understanding and patience during this difficult
time for all Australians.

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Dear Services Australia,

I agree to the extension.

Yours faithfully,

AMC

FREEDOMOFINFORMATION, Services Australia

             

            Thank you for making a freedom of information (FOI) request to
Services Australia. The FOI team is operating with reduced capacity due to
Services Australia’s
             role in the delivery of the COVID-19 Disaster Payments.

The following is intended for people who are making an FOI request only

If your request is not essential at this time, please consider withdrawing
your request and applying again in the future. To withdraw your request,
please respond to this email confirming you agree to withdraw your FOI
request.

Timeframe for processing your request

As staff have been diverted to process urgent COVID-19 Disaster Payments,
we require additional time to process the request. We are seeking your
agreement to extend the processing time of your request by 30 days. This
means you can expect to receive a decision from us no later than 60 days
after Services Australia receives your FOI request.

Could you please respond to this email stating “I Agree”, to confirm that
you accept the extension of time.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.

We will endeavour to process your FOI request within the extended
statutory timeframe however this may not be possible.

 

We will not respond to ‘reminder’ or follow up emails so that we can focus
on processing your request as expeditiously as possible.

We thank you for your understanding and patience during this difficult
time for all Australians.

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FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear AMC,

Please find attached correspondence dated 27 August 2021 related to your
request made to Services Australia for access to documents under the
Freedom of Information Act 1982.

Kind Regards,

 

Freedom of Information Team

Information Access Branch

Legal Services Division

[1]cid:image001.jpg@01D6B8DA.3399D830

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past and present, of
all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or  information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this  communication in error please notify the sender
immediately and permanently delete this email.

 

 

 

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