Internal Procedure documents and policy regarding communicating with clients who are homeless

Keith Owen made this Freedom of Information request to Services Australia

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Services Australia.

Dear Department of Human Services,

I would like to access any documents that fit this criteria:

Internal Procedure Documents

Policy Documents

relating to the Department of Human Services, Child Support Program, communicating with clients who have advised that they are:


Do not have a physical address to send correspondence physically,

And who may have nominated an email address as an address for correspondence.

Yours faithfully,

Keith Owen

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2 Attachments

Dear Mr Owen


Please find attached correspondence in relation to your freedom of
information request.


Kind regards



Freedom of Information Practitioner

Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

[1][email address]


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Locutus Sum left an annotation ()

Mostly I classify a response like this one to say "clarification requested" because the agency has told the applicant that some more information (or money!) is needed before the request will be processed. With this request, I have put the response in the category of "refused" because it is some time since the agency responded and the applicant does not appear to have made a follow-up. It is possible that a follow-up has been made by the ordinary post or by private email but Right to Know has not heard anything about this. Even if the applicant did not follow-up agency questions, it does not mean that the agency will refuse the request when an application is made in the correct (required) manner.