key indicators for determining the provision of Registered Nursing Care to participants
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act) to the following documents:
• Any documents that define or provide guidance on the key indicators for determining the provision of Registered Nursing Care to participants, rather than the delegation of care to high-intensity support workers.
• The TAB internal guidelines for determining eligibility and need for Registered Nursing Care under the NDIS.
• The Standard Operating Procedure (SOP) relevant to the assessment and determination of Registered Nursing Care for participants.
Thank you for your time and consideration. I look forward to your response.
Yours faithfully,
Gemma Jones
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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Visible links
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2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Gemma Jones
Freedom of Information Request: Acknowledgement
Thank you for your request of 3 February 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ …• Any documents that define or provide guidance on the key
indicators for determining the provision of Registered Nursing Care to
participants, rather than the delegation of care to high-intensity support
workers.
• The TAB internal guidelines for determining eligibility and need
for Registered Nursing Care under the NDIS.
• The Standard Operating Procedure (SOP) relevant to the assessment
and determination of Registered Nursing Care for participants.”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 4 February 2025. This
30-day period expires on 5 March 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 30-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 4
April 2025.
If you do not agree and we are unable to process your request within the
30-day period expiring on 5 March 2025, we will be deemed to have refused
your request and you will not have a right to seek internal review of that
decision. You will, however, retain your right to external review by the
Australian Information Commissioner.
Please let us know if you agree by 20 February 2025.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Mykal
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Gemma Jones <[FOI #12801 email]>
Sent: Monday, 3 February 2025 2:44 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - key indicators for determining
the provision of Registered Nursing Care to participants
[You don't often get email from
[6][FOI #12801 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act)
to the following documents:
• Any documents that define or provide guidance on the key
indicators for determining the provision of Registered Nursing Care to
participants, rather than the delegation of care to high-intensity support
workers.
• The TAB internal guidelines for determining eligibility and need
for Registered Nursing Care under the NDIS.
• The Standard Operating Procedure (SOP) relevant to the assessment
and determination of Registered Nursing Care for participants.
Thank you for your time and consideration. I look forward to your
response.
Yours faithfully,
Gemma Jones
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #12801 email]
Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[10]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[11]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12801 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #12801 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...
Dear FOI,
By law, the authority should normally have responded promptly and by March 05, 2025, I am still wanting to obtain this information.
Yours sincerely,
Gemma Jones
Dear Gemma Jones
Thank you for your request of 13 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for an internal review of FOI 24.25-1218.
I note that the due date for your request was 5 March 2025, which has now
passed. Unfortunately, it is currently taking us a little longer than 30
days to process FOI requests, and I apologise for the delay in processing
your request.
Unfortunately, as the due date has passed and the matter deemed, an
internal review is no longer available to you. Please find attached a
document that can assist in making a review request with OAIC.
We will still process your request, and endeavour to complete it as soon
as practical.
Kate (KIM627)
A/Assistant Director – Freedom of Information
Non Personals Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E: [1][NDIA request email]
[2]Title: NDIS delivered by the National Disability Insurance Agency
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Gemma Jones <[5][FOI #12801 email]>
Sent: Thursday, 13 March 2025 2:15 PM
To: foi <[6][NDIA request email]>
Subject: Internal review of Freedom of Information request - key
indicators for determining the provision of Registered Nursing Care to
participants
[You don't often get email from
[7][FOI #12801 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]
Dear FOI,
By law, the authority should normally have responded promptly and by March
05, 2025, I am still wanting to obtain this information.
Yours sincerely,
Gemma Jones
-----Original Message-----
Dear Gemma Jones
Freedom of Information Request: Acknowledgement
Thank you for your request of 3 February 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ …• Any documents that define or provide guidance on the key
indicators for determining the provision of Registered Nursing Care to
participants, rather than the delegation of care to high-intensity support
workers.
• The TAB internal guidelines for determining eligibility and need
for Registered Nursing Care under the NDIS.
• The Standard Operating Procedure (SOP) relevant to the assessment
and determination of Registered Nursing Care for participants.”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 4 February 2025. This
30-day period expires on 5 March 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 30-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 4
April 2025.
If you do not agree and we are unable to process your request within the
30-day period expiring on 5 March 2025, we will be deemed to have refused
your request and you will not have a right to seek internal review of that
decision. You will, however, retain your right to external review by the
Australian Information Commissioner.
Please let us know if you agree by 20 February 2025.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Mykal
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #12801 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[10]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #12801 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #12801 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #12801 email]
10. https://www.righttoknow.org.au/help/offi...
Dear Gemma Jones
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request.
If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Ramya [RMO 260]
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
From: foi <[NDIA request email]>
Sent: Monday, 17 March 2025 10:25 AM
To: 'Gemma Jones' <[FOI #12801 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24.25-1218 - FW: Internal review of Freedom of Information
request - key indicators for determining the provision of Registered
Nursing Care to participants [SEC=OFFICIAL]
Dear Gemma Jones
Thank you for your request of 13 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for an internal review of FOI 24.25-1218.
I note that the due date for your request was 5 March 2025, which has now
passed. Unfortunately, it is currently taking us a little longer than 30
days to process FOI requests, and I apologise for the delay in processing
your request.
Unfortunately, as the due date has passed and the matter deemed, an
internal review is no longer available to you. Please find attached a
document that can assist in making a review request with OAIC.
We will still process your request, and endeavour to complete it as soon
as practical.
Kate (KIM627)
A/Assistant Director – Freedom of Information
Non Personals Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E: [6][NDIA request email]
[7]Title: NDIS delivered by the National Disability Insurance Agency
[8]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[9]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Gemma Jones <[10][FOI #12801 email]>
Sent: Thursday, 13 March 2025 2:15 PM
To: foi <[11][NDIA request email]>
Subject: Internal review of Freedom of Information request - key
indicators for determining the provision of Registered Nursing Care to
participants
[You don't often get email from
[12][FOI #12801 email]. Learn why this is
important at [13]https://aka.ms/LearnAboutSenderIdentific... ]
Dear FOI,
By law, the authority should normally have responded promptly and by March
05, 2025, I am still wanting to obtain this information.
Yours sincerely,
Gemma Jones
From: foi [14][NDIA request email]
Sent: Monday, 17 February 2025 12:36 PM
To: 'Gemma Jones' [15][FOI #12801 email]
Cc: foi [16][NDIA request email]
Subject: FOI 24/25-1218 – Your request for information – Acknowledgement &
Extension of Time
Dear Gemma Jones
Freedom of Information Request: Acknowledgement
Thank you for your request of 3 February 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ …• Any documents that define or provide guidance on the key indicators
for determining the provision of Registered Nursing Care to participants,
rather than the delegation of care to high-intensity support workers.
• The TAB internal guidelines for determining eligibility and need for
Registered Nursing Care under the NDIS.
• The Standard Operating Procedure (SOP) relevant to the assessment and
determination of Registered Nursing Care for participants.”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 4 February 2025. This
30-day period expires on 5 March 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 30-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 4
April 2025.
If you do not agree and we are unable to process your request within the
30-day period expiring on 5 March 2025, we will be deemed to have refused
your request and you will not have a right to seek internal review of that
decision. You will, however, retain your right to external review by the
Australian Information Commissioner.
Please let us know if you agree by 20 February 2025.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [17][NDIA request email].
Regards
Mykal
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [18][NDIA request email]
[19]NDIA logo
[20]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[21]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Gemma Jones [22][FOI #12801 email]
Sent: Monday, 3 February 2025 3:14 AM
To: foi [23][NDIA request email]
Subject: Freedom of Information request - key indicators for determining
the provision of Registered Nursing Care to participants
[You don't often get email from
[24][FOI #12801 email]. Learn why this is
important at [25]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act)
to the following documents:
• Any documents that define or provide guidance on the key
indicators for determining the provision of Registered Nursing Care to
participants, rather than the delegation of care to high-intensity support
workers.
• The TAB internal guidelines for determining eligibility and need
for Registered Nursing Care under the NDIS.
• The Standard Operating Procedure (SOP) relevant to the assessment
and determination of Registered Nursing Care for participants.
Thank you for your time and consideration. I look forward to your
response.
Yours faithfully,
Gemma Jones
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[26][FOI #12801 email]
Is [27][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[28]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[29]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[NDIA request email]
8. https://intranet.ndiastaff.ndia.gov.au/h...
10. mailto:[FOI #12801 email]
11. mailto:[NDIA request email]
12. mailto:[FOI #12801 email]
13. https://aka.ms/LearnAboutSenderIdentific...
14. mailto:[NDIA request email]
15. mailto:[FOI #12801 email]
16. mailto:[NDIA request email]
17. mailto:[NDIA request email]
18. mailto:[NDIA request email]
22. mailto:[FOI #12801 email]
23. mailto:[NDIA request email]
24. mailto:[FOI #12801 email]
25. https://aka.ms/LearnAboutSenderIdentific...
26. mailto:[FOI #12801 email]
27. mailto:[NDIA request email]
28. https://www.righttoknow.org.au/change_re...
29. https://www.righttoknow.org.au/help/offi...
Emily Lacey left an annotation ()
This decision is ridiculous and I actually have copies of other documents that would seemingly fit the scope of this request. I can find them for you if you’d like.