Legal Service Provider Quarterly Performance Management Framework
Dear National Disability Insurance Agency,
FOI 24/25-1974, document 1 (page 6) states: ‘The NDIA has established and implemented a Legal Service Provider Quarterly Performance Management Framework that ensures regular reporting and feedback is provided to all ART external Legal Service Providers. This ensures that our panel firms embed continuous improvement on NDIA ART matters’
I request:
1) A copy of this framework.
2) Copies of all reporting and feedback provided to ART external legal service providers under this framework.
Yours faithfully,
David Wright
Good Afternoon David,
Freedom of Information Request: Acknowledgement
Thank you for your request on 18 September 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"...FOI 24/25-1974, document 1 (page 6) states: ‘The NDIA has established
and implemented a Legal Service Provider Quarterly Performance Management
Framework that ensures regular reporting and feedback is provided to all
ART external Legal Service Providers. This ensures that our panel firms
embed continuous improvement on NDIA ART matters’
I request:
1) A copy of this framework.
2) Copies of all reporting and feedback provided to ART external
legal service providers under this framework...."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 19 September 2025. This
30-day period expires on 18 October 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 17 November 2025.
Please let us know if you agree by 5pm Wednesday 1 November 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by 5pm Wednesday 1 November 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Beau
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: David Wright <[FOI #13670 email]>
Sent: Thursday, 18 September 2025 11:39 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Legal Service Provider Quarterly
Performance Management Framework
[You don't often get email from
[6][FOI #13670 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
FOI 24/25-1974, document 1 (page 6) states: ‘The NDIA has established and
implemented a Legal Service Provider Quarterly Performance Management
Framework that ensures regular reporting and feedback is provided to all
ART external Legal Service Providers. This ensures that our panel firms
embed continuous improvement on NDIA ART matters’
I request:
1) A copy of this framework.
2) Copies of all reporting and feedback provided to ART external
legal service providers under this framework.
Yours faithfully,
David Wright
-------------------------------------------------------------------
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[8][FOI #13670 email]
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requests to National Disability Insurance Agency? If so, please contact us
using this form:
[10]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[11]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
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dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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with any attachments. Please consider the environment before printing this
e-mail
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References
Visible links
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2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #13670 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13670 email]
9. mailto:[NDIA request email]
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Dear Beau
I agree to a 30-day extension of time, making the new due date for you to decide on my request 17 November 2025, and confirm that NDIA staff members’ surnames and contact details are irrelevant to my request for access.
Yours sincerely,
David Wright
Dear David
Thank you for your request for information.
The line area have asked if you can please provide a timeframe for the
documents requested.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: David Wright <[FOI #13670 email]>
Sent: Tuesday, 23 September 2025 1:22 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 25/26-0741 [9780] – Your Request for Information –
Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
[You don't often get email from
[5][FOI #13670 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Beau
I agree to a 30-day extension of time, making the new due date for you to
decide on my request 17 November 2025, and confirm that NDIA staff
members’ surnames and contact details are irrelevant to my request for
access.
Yours sincerely,
David Wright
-----Original Message-----
Good Afternoon David,
Freedom of Information Request: Acknowledgement
Thank you for your request on 18 September 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"...FOI 24/25-1974, document 1 (page 6) states: ‘The NDIA has established
and implemented a Legal Service Provider Quarterly Performance Management
Framework that ensures regular reporting and feedback is provided to all
ART external Legal Service Providers. This ensures that our panel firms
embed continuous improvement on NDIA ART matters’
I request:
1) A copy of this framework.
2) Copies of all reporting and feedback provided to ART external
legal service providers under this framework...."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 19 September 2025. This
30-day period expires on 18 October 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 17 November 2025.
Please let us know if you agree by 5pm Wednesday 1 November 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by 5pm Wednesday 1 November 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Beau
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13670 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #13670 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #13670 email]
8. https://www.righttoknow.org.au/help/offi...
Dear Carolyn
I am happy to limit the request of copies of all reporting and feedback provided to ART external legal service providers under the framework during the last financial year (1 July 2024 to 30 June 2025).
Yours sincerely,
David Wright
Dear David
Freedom of Information request — Notification of Third-Party Consultation
Thank you for your correspondence of 18 September 2025, in which you
requested access under the Freedom of Information Act 1982 (FOI Act) to
documents held by the National Disability Insurance Agency (NDIA).
As your request includes documents which contain personal information, as
well as information about the business, commercial or financial affairs of
an organisation, or a person’s business or professional affairs, we are
required to consult with the person or organisation concerned before
making a decision on the release of the documents. As a result, the
timeframe for processing your request has been extended by 30 days.
Consultation
We are required to consult when we believe a person or organisation may
wish to contend that the requested documents are exempt because their
release would disclose personal information, trade secrets or commercially
valuable information or may adversely affect their business or financial
affairs. We will take into account any comments we receive from the person
or organisation, but the final decision about whether to grant you access
to the documents rests with us.
Consent to disclose your name
Your personal privacy is important to us, and we will only disclose your
name with your consent.
However, to assist us in conducting the consultation, we seek your consent
to disclose your name to the relevant person or organisation. If you do
not to consent to this, we will not be able to identify you as the
applicant of the FOI request. This may affect the responses given by the
person or organisation.
Can you please let us know whether you consent to the disclosure of your
name by 20 November 2025.
If we do not hear from you by this date, we will proceed on the basis that
you do not consent to us disclosing your name.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: David Wright <[FOI #13670 email]>
Sent: Tuesday, 14 October 2025 12:31 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 25/26-0741 [9780] – Your Request for Information –
Document Timeframe [SEC=OFFICIAL]
Dear Carolyn
I am happy to limit the request of copies of all reporting and feedback
provided to ART external legal service providers under the framework
during the last financial year (1 July 2024 to 30 June 2025).
Yours sincerely,
David Wright
-----Original Message-----
Dear David
Thank you for your request for information.
The line area have asked if you can please provide a timeframe for the
documents requested.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #13670 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[7]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #13670 email]
7. https://www.righttoknow.org.au/help/offi...
Our reference: RQ25/07128
Agency reference: FOI 25/26-0741 (D Wright 15)
National Disability Insurance Agency
By Email: [1][email address]
David Wright
By Email: [2][FOI #13670 email]
Extension of time under s 15AB
Dear Parties,
Please find attached an extension of time decision relating to the above
referenced FOI request.
Kind Regards,
[3][IMG] Sarveshcika Yuvaraj (she/her)
Assistant Review Advisor
FOI Case Management Branch
Office of the Australian Information Commissioner
Sydney | GPO Box 5288 Sydney NSW 2001
P 1300 363 992 E [4][email address]
The OAIC acknowledges Traditional Custodians of Country across
Australia and their continuing connection to land, waters and
communities. We pay our respect to First Nations people,
cultures and Elders past and present.
[5]Subscribe to Information Matters
Notice:
The information contained in this email message and any attached files may
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References
Visible links
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2. mailto:[FOI #13670 email]
3. https://www.oaic.gov.au/
4. mailto:[email address]
5. https://www.oaic.gov.au/engage-with-us/n...
Dear National Disability Insurance Agency,
I consent to you disclosing my name.
Yours faithfully,
David Wright
Bob Buckley (A4 Co-convenor) left an annotation ()
I really cannot see any justification for needing to contact external Legal Service Providers about supplying the information sought in this FoI request. These are reports written by the Agency about service provided to the Agency. Taxpayers have a right to know it manages this spending and ensures we get out money's worth.