Medicare policy documents
Dear Services Australia,
I would like to request under the FOI Act, a copy of any guidance or policy regarding Medicare card eligibility and enrolment that officers would use to process Medicare applications.
Thank you.
Yours faithfully,
Jay Doe
Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).
This email acknowledges your correspondence and provides some general
information in relation to FOI.
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Dear Jay,
I write concerning your Freedom of Information (FOI) request to Services
Australia (the Agency) for access to the following:
I would like to request under the FOI Act, a copy of any guidance or
policy regarding Medicare card eligibility and enrolment that officers
would use to process Medicare applications.
Preliminary investigation indicates that your request may be met by
publicly available information.
Operational Blueprints
The Agency relies on Operational Blueprints (OB’s) to guide employees in
implementing policy, for example in processing Medicare enrolments. Many
of the Agency’s OB’s are publicly available on the Agency’s [1]public
facing Operational Blueprint website. You can search for OBs via the index
or by a keyword search.
The following OB’s have been considered to potentially meet your request:
Processing newborn child enrolments in Medicare 011-19042338
[2]https://operational.servicesaustralia.go...
Medicare eligibility for enrolments 011-23032034
(servicesaustralia.gov.au)
[3]https://operational.servicesaustralia.go...
In addition, the Department of Health and Aged Care provides information
on Medicare, specifically on a person’s eligibility, at the following
link:
[4]About Medicare | Australian Government Department of Health and Aged
Care
Action
If your FOI request has been fulfilled by the above information, please
consider withdrawing your request. Alternatively, we require you to be
specific in the documents you are seeking access to under FOI.
A response confirming whether you wish to withdraw or revise your FOI
request would be appreciated by close of business 29 January 2024.
I hope this information has been of assistance.
Kind regards,
Elizabeth
FOI Officer
FOI and Reviews Branch, Legal Services Division
[5]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
Visible links
1. https://operational.servicesaustralia.go...
2. https://operational.servicesaustralia.go...
3. https://operational.servicesaustralia.go...
4. https://www.health.gov.au/topics/medicar...
Dear Jay,
I write concerning your Freedom of Information (FOI) request to Services
Australia (the Agency).
The Agency wrote to you on 24 January 2024 and provided the below publicly
available information.
As we have not heard from you, we consider the request to be satisfied by
the information provided to you and consider your request finalised.
Kind regards,
Elizabeth
FOI Officer
FOI and Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
From: FREEDOMOFINFORMATION <[Services Australia request email]>
Sent: Wednesday, January 24, 2024 4:10 PM
To: '[FOI #11046 email]'
<[FOI #11046 email]>
Cc: FREEDOMOFINFORMATION <[Services Australia request email]>
Subject: LEX 78059 - Freedom of Information – Communication [SEC=OFFICIAL]
Dear Jay,
I write concerning your Freedom of Information (FOI) request to Services
Australia (the Agency) for access to the following:
I would like to request under the FOI Act, a copy of any guidance or
policy regarding Medicare card eligibility and enrolment that officers
would use to process Medicare applications.
Preliminary investigation indicates that your request may be met by
publicly available information.
Operational Blueprints
The Agency relies on Operational Blueprints (OB’s) to guide employees in
implementing policy, for example in processing Medicare enrolments. Many
of the Agency’s OB’s are publicly available on the Agency’s [2]public
facing Operational Blueprint website. You can search for OBs via the index
or by a keyword search.
The following OB’s have been considered to potentially meet your request:
Processing newborn child enrolments in Medicare 011-19042338
[3]https://operational.servicesaustralia.go...
Medicare eligibility for enrolments 011-23032034
(servicesaustralia.gov.au)
[4]https://operational.servicesaustralia.go...
In addition, the Department of Health and Aged Care provides information
on Medicare, specifically on a person’s eligibility, at the following
link:
[5]About Medicare | Australian Government Department of Health and Aged
Care
Action
If your FOI request has been fulfilled by the above information, please
consider withdrawing your request. Alternatively, we require you to be
specific in the documents you are seeking access to under FOI.
A response confirming whether you wish to withdraw or revise your FOI
request would be appreciated by close of business 29 January 2024.
I hope this information has been of assistance.
Kind regards,
Elizabeth
FOI Officer
FOI and Reviews Branch, Legal Services Division
[6]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
Visible links
2. https://operational.servicesaustralia.go...
3. https://operational.servicesaustralia.go...
4. https://operational.servicesaustralia.go...
5. https://www.health.gov.au/topics/medicar...