Dear Services Australia,

I would like to request under the FOI Act, a copy of any guidance or policy regarding Medicare card eligibility and enrolment that officers would use to process Medicare applications.

Thank you.

Yours faithfully,

Jay Doe

FREEDOMOFINFORMATION, Services Australia

Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency). 

  

This email acknowledges your correspondence and provides some general
information in relation to FOI. 

  

Charges 

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information. 

  

Your address 

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes. 

  

Administrative release of documents 

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties. 

  

Exclusion of staff details 

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act. 

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FREEDOMOFINFORMATION, Services Australia

1 Attachment

Dear Jay,

 

I write concerning your Freedom of Information (FOI) request to Services
Australia (the Agency) for access to the following:

 

I would like to request under the FOI Act, a copy of any guidance or
policy regarding Medicare card eligibility and enrolment that officers
would use to process Medicare applications.

 

Preliminary investigation indicates that your request may be met by
publicly available information.

 

Operational Blueprints

 

The Agency relies on Operational Blueprints (OB’s) to guide employees in
implementing policy, for example in processing Medicare enrolments. Many
of the Agency’s OB’s are publicly available on the Agency’s [1]public
facing Operational Blueprint website. You can search for OBs via the index
or by a keyword search.

 

The following OB’s have been considered to potentially meet your request:

 

Processing newborn child enrolments in Medicare 011-19042338
[2]https://operational.servicesaustralia.go...

 

Medicare eligibility for enrolments 011-23032034
(servicesaustralia.gov.au)
[3]https://operational.servicesaustralia.go...

 

In addition, the Department of Health and Aged Care provides information
on Medicare, specifically on a person’s eligibility, at the following
link:

[4]About Medicare | Australian Government Department of Health and Aged
Care

 

Action

 

If your FOI request has been fulfilled by the above information, please
consider withdrawing your request. Alternatively, we require you to be
specific in the documents you are seeking access to under FOI.

 

A response confirming whether you wish to withdraw or revise your FOI
request would be appreciated by close of business 29 January 2024.

 

I hope this information has been of assistance.

 

Kind regards,

 

 

Elizabeth

FOI Officer

FOI and Reviews Branch, Legal Services Division

[5]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. https://operational.servicesaustralia.go...
2. https://operational.servicesaustralia.go...
3. https://operational.servicesaustralia.go...
4. https://www.health.gov.au/topics/medicar...

hide quoted sections

FREEDOMOFINFORMATION, Services Australia

1 Attachment

Dear Jay,

 

I write concerning your Freedom of Information (FOI) request to Services
Australia (the Agency).

 

The Agency wrote to you on 24 January 2024 and provided the below publicly
available information.

 

As we have not heard from you, we consider the request to be satisfied by
the information provided to you and consider your request finalised.

 

Kind regards,

 

 

Elizabeth

FOI Officer

FOI and Reviews Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

 

From: FREEDOMOFINFORMATION <[Services Australia request email]>
Sent: Wednesday, January 24, 2024 4:10 PM
To: '[FOI #11046 email]'
<[FOI #11046 email]>
Cc: FREEDOMOFINFORMATION <[Services Australia request email]>
Subject: LEX 78059 - Freedom of Information – Communication [SEC=OFFICIAL]

 

Dear Jay,

 

I write concerning your Freedom of Information (FOI) request to Services
Australia (the Agency) for access to the following:

 

I would like to request under the FOI Act, a copy of any guidance or
policy regarding Medicare card eligibility and enrolment that officers
would use to process Medicare applications.

 

Preliminary investigation indicates that your request may be met by
publicly available information.

 

Operational Blueprints

 

The Agency relies on Operational Blueprints (OB’s) to guide employees in
implementing policy, for example in processing Medicare enrolments. Many
of the Agency’s OB’s are publicly available on the Agency’s [2]public
facing Operational Blueprint website. You can search for OBs via the index
or by a keyword search.

 

The following OB’s have been considered to potentially meet your request:

 

Processing newborn child enrolments in Medicare 011-19042338
[3]https://operational.servicesaustralia.go...

 

Medicare eligibility for enrolments 011-23032034
(servicesaustralia.gov.au)
[4]https://operational.servicesaustralia.go...

 

In addition, the Department of Health and Aged Care provides information
on Medicare, specifically on a person’s eligibility, at the following
link:

[5]About Medicare | Australian Government Department of Health and Aged
Care

 

Action

 

If your FOI request has been fulfilled by the above information, please
consider withdrawing your request. Alternatively, we require you to be
specific in the documents you are seeking access to under FOI.

 

A response confirming whether you wish to withdraw or revise your FOI
request would be appreciated by close of business 29 January 2024.

 

I hope this information has been of assistance.

 

Kind regards,

 

 

Elizabeth

FOI Officer

FOI and Reviews Branch, Legal Services Division

[6]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
2. https://operational.servicesaustralia.go...
3. https://operational.servicesaustralia.go...
4. https://operational.servicesaustralia.go...
5. https://www.health.gov.au/topics/medicar...

hide quoted sections