Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

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References

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7. mailto:[NDIA request email]
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10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Sally Coddington, 

Thank you for your request for information. I have just been allocated
your matter and sincerely apologise for the delay in processing your
request.

As the due date for our decision has passed, your request is regarded as a
deemed refusal in accordance with section 15AC of the FOI Act. Again, I
sincerely apologise for this and confirm I am processing your request as a
priority.

Scope of your request  

You have requested access to:  

“Any research reports, internal policies, knowledge articles, standard
operating procedures, checklists, and templates pertaining to:

1. Microboards

2. Circles of Support” 

I have initiated search consults with relevant line areas and am awaiting
their findings. I am aiming to provide you with my decision on your
request as soon as possible.

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.  If
you have any concerns about the publication of information you have
requested, please contact us. 

Further help  
Please contact us at [1][NDIA request email] if you have any questions or need
help.  

Kind Regards

Liz

Senior Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

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From: Sally Coddington <[FOI #13301 email]>
Sent: Monday, 16 June 2025 4:00 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Microboards and Circles of
Support

[You don't often get email from
[FOI #13301 email]. Learn why this is important
at [6]https://aka.ms/LearnAboutSenderIdentific...

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following:

Any research reports, internal policies, knowledge articles, standard
operating procedures, checklists, and templates pertaining to:
1. Microboards
2. Circles of Support

Yours faithfully,

SallyC

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Please use this email address for all replies to this request:
[FOI #13301 email]

Is [NDIA request email] the wrong address for Freedom of Information requests
to National Disability Insurance Agency? If so, please contact us using
this form:
[7]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

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