Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
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Dear Perfectly Normal Applicant

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 24 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for documents/information held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…May I please request an unredacted copy of the documents linked to on
page 1 of FOI 24/25-1470. Namely:

1. Slides 'Technical training...'

2. Transcript 's24(1)(a) presentation...'

3. 'Case study 1 ARF...'

4. 'Case study 1 psychologist...'

5. 'Case study 2 SEF...'

6. 'Case study 3 SEF...'

'Unredacted' except for personal information of non-SES…”

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 25 July 2025. This
30-day period expires on 24 August 2025.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps 

  

I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

 

We shall contact you using the email address you have provided, please
advise if you would prefer us to use an alternative means of contact.

 

Further information can be found on our [1]Freedom of Information | NDIS
webpage.

 

Should you have any questions please contact us at [2][NDIA request email].

 

Kind regards

 

Poojan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch  

Reviews and Information Release Division 

National Disability Insurance Agency 

E [3][NDIA request email]    

[4]NDIA logo

[5]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[6]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----
From: Perfectly Normal Applicant
<[FOI #13440 email]>
Sent: Thursday, 24 July 2025 9:14 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIA docs mentioned in 1470

 

[You don't often get email from
[7][FOI #13440 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

May I please request an unredacted copy of the documents linked to on page
1 of FOI 24/25-1470. Namely:

1. Slides 'Technical training...'

2. Transcript 's24(1)(a) presentation...'

3. 'Case study 1 ARF...'

4. 'Case study 1 psychologist...'

5. 'Case study 2 SEF...'

6. 'Case study 3 SEF...'

 

'Unredacted' except for personal information of non-SES.

 

If those documents have been released under FOI already, happy to be
pointed to them and I will withdraw that part of the request.

 

Yours faithfully,

 

Perfectly Normal Applicant

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[9][FOI #13440 email]

 

Is [10][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[11]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[12]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

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IMPORTANT: This e-mail is for the use of the intended recipient only and
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subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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2. mailto:[NDIA request email]
3. mailto:[NDIA request email]
7. mailto:[FOI #13440 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #13440 email]
10. mailto:[NDIA request email]
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