NDIS Access Request Queue (Request made 1 July 2025)
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of access requests and/or persons that are currently awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a decision for 111 days.
c). The number of access requests/persons that have been awaiting a decision for 112 days.
d). The number of access requests/persons that have been awaiting a decision for 113 days.
e). The number of access requests/persons that have been awaiting a decision for 114 days or more.
2. Please indicate how the system determines day 1; ie. Is the day an access case is opened on a person file considered day 1 or day 0 in your calculation?
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently” to be interpreted as, in order of preference:
- The date the data is accessed by the staff member fulfilling this request.
- The end date of the most recent financial year quarter (likely, 30 June 2025).
- The date this request was made (1 July 2025).
Please choose whichever option allows the request to be completed.
--------------------
I first requested the Access Request Queue information on 3 May 2025 (FOI 24/25-1883). This request was refused as “at the time of your FOI request, the NDIA had not been able to produce this data.” Based on the wording in the decision letter, I’m hoping the NDIA is now able to produce the data I have requested.
Thank you,
Stuart
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Stuart,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request of 1 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"...I request access to this information under the Freedom of Information
Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and8232;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 111 days.
c). The number of access requests/persons that have been awaiting a
decision for 112 days.
d). The number of access requests/persons that have been awaiting a
decision for 113 days.
e). The number of access requests/persons that have been awaiting a
decision for 114 days or more.
2. Please indicate how the system determines day 1; ie. Is the day an
access case is opened on a person file considered day 1 or day 0 in your
calculation..."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 2 July 2025. This 30-day
period expires on 31 July 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 30 August 2025.
Please let us know if you agree by Wednesday 9 July 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by Wednesday 9 July 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Mackenzie
Triage Officer – Triage and Early Resolution
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: Stuart <[FOI #13356 email]>
Sent: Tuesday, 1 July 2025 9:31 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Access Request Queue
(Request made 1 July 2025)
[You don't often get email from
[5][FOI #13356 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 111 days.
c). The number of access requests/persons that have been awaiting a
decision for 112 days.
d). The number of access requests/persons that have been awaiting a
decision for 113 days.
e). The number of access requests/persons that have been awaiting a
decision for 114 days or more.
2. Please indicate how the system determines day 1; ie. Is the day an
access case is opened on a person file considered day 1 or day 0 in your
calculation?
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently”
to be interpreted as, in order of preference:
- The date the data is accessed by the staff member fulfilling this
request.
- The end date of the most recent financial year quarter (likely, 30 June
2025).
- The date this request was made (1 July 2025).
Please choose whichever option allows the request to be completed.
--------------------
I first requested the Access Request Queue information on 3 May 2025 (FOI
24/25-1883). This request was refused as “at the time of your FOI request,
the NDIA had not been able to produce this data.” Based on the wording in
the decision letter, I’m hoping the NDIA is now able to produce the data I
have requested.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13356 email]
Is [8][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[9]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[10]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #13356 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #13356 email]
8. mailto:[NDIA request email]
9. https://www.righttoknow.org.au/change_re...
10. https://www.righttoknow.org.au/help/offi...
Dear foi,
I hope you are well.
The NDIS Q4 Quarterly Report was completed and published last week. If you haven’t done so already, please follow up this request with the line area, as hopefully they will be ready to supply the necessary information now without any further delays.
Thank you,
Stuart
Dear foi,
It is of significant importance that I please receive this information ASAP. The data can likely be collected from the relevant team alongside request FOI 25/26-0001, which the OAIC have said should be completed by 30 August.
Yours faithfully,
Stuart
Dear Stuart,
I apologise for the delay in processing your request for information, I
have been on leave for the past week.
We have finalised our consultation with the Analytics, Data and Actuarial
Division and we are now in the final stages of consulting with Service
Delivery.
If you have any further questions in the meantime please do not hesitate
to reach out [1][NDIA request email].
Kind Regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
[5]A white sign with green text Description automatically generated
-----Original Message-----
From: Stuart <[FOI #13356 email]>
Sent: Wednesday, 27 August 2025 2:01 AM
To: foi <[NDIA request email]>
Subject: Re: FOI 25/26-0019 – Your Request for Information –
Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
[You don't often get email from
[6][FOI #13356 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear foi,
It is of significant importance that I please receive this information
ASAP. The data can likely be collected from the relevant team alongside
request FOI 25/26-0001, which the OAIC have said should be completed by 30
August.
Yours faithfully,
Stuart
-----Original Message-----
Dear Stuart,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request of 1 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"...I request access to this information under the Freedom of Information
Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and8232;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 111 days.
c). The number of access requests/persons that have been awaiting a
decision for 112 days.
d). The number of access requests/persons that have been awaiting a
decision for 113 days.
e). The number of access requests/persons that have been awaiting a
decision for 114 days or more.
2. Please indicate how the system determines day 1; ie. Is the day an
access case is opened on a person file considered day 1 or day 0 in your
calculation..."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 2 July 2025. This 30-day
period expires on 31 July 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 30 August 2025.
Please let us know if you agree by Wednesday 9 July 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by Wednesday 9 July 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Mackenzie
Triage Officer – Triage and Early Resolution
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #13356 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[9]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #13356 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13356 email]
9. https://www.righttoknow.org.au/help/offi...
Dear Megan,
Are there any further updates about this request? I'm disappointed that we fast approaching the end of the current period (less than 3 weeks to go) whilst I'm still awaiting the information about the last period. The information is somewhat time sensitive, as it falls out of date the longer it's withheld.
Yours faithfully,
Stuart
Dear Stuart,
We apologise for the continued delay in processing your request for
Information, your request is in the final stages of processing, awaiting
the final review.
We thank you for your patience and understanding, we hope to have your
request finalised by the end of this week.
Kind Regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
[4]A white sign with green text Description automatically generated
-----Original Message-----
From: Stuart <[FOI #13356 email]>
Sent: Thursday, 11 September 2025 3:19 PM
To: foi <[NDIA request email]>
Subject: RE: FOI 25/26-0019 – Your Request for Information – Progress
Update [SEC=OFFICIAL]
Dear Megan,
Are there any further updates about this request? I'm disappointed that we
fast approaching the end of the current period (less than 3 weeks to go)
whilst I'm still awaiting the information about the last period. The
information is somewhat time sensitive, as it falls out of date the longer
it's withheld.
Yours faithfully,
Stuart
-----Original Message-----
Dear Stuart,
I apologise for the delay in processing your request for information, I
have been on leave for the past week.
We have finalised our consultation with the Analytics, Data and Actuarial
Division and we are now in the final stages of consulting with Service
Delivery.
If you have any further questions in the meantime please do not hesitate
to reach out [1][NDIA request email].
Kind Regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
[5]A white sign with green text Description automatically generated
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #13356 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[6]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
mailto:[NDIA request email]
5. mailto:[FOI #13356 email]
6. https://www.righttoknow.org.au/help/offi...
Dear Megan,
Thank you for your continued efforts in finalising this request. I understand you were hoping to have it completed by the end of last week, has there been any progress?
Yours sincerely,
Stuart
Dear Stuart,
Apologies for the continued delay in processing your request for
information.
Please find attached correspondence and documents in relation to your
request.
If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
[5]A white sign with green text Description automatically generated
-----Original Message-----
From: Stuart <[FOI #13356 email]>
Sent: Tuesday, 23 September 2025 10:34 PM
To: foi <[NDIA request email]>
Subject: RE: FOI 25/26-0019 – Your Request for Information – Progress
Update [SEC=OFFICIAL]
Dear Megan,
Thank you for your continued efforts in finalising this request. I
understand you were hoping to have it completed by the end of last week,
has there been any progress?
Yours sincerely,
Stuart
-----Original Message-----
Dear Stuart,
We apologise for the continued delay in processing your request for
Information, your request is in the final stages of processing, awaiting
the final review.
We thank you for your patience and understanding, we hope to have your
request finalised by the end of this week.
Kind Regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
[4]A white sign with green text Description automatically generated
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #13356 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[7]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #13356 email]
7. https://www.righttoknow.org.au/help/offi...