Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Stuart,

 

Freedom of Information Request: Acknowledgement & Extension of Time
Request

 

Thank you for your request of 1 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

"...I request access to this information under the Freedom of Information
Act.

Please provide the following figures for:

• FY 2024-25 Q4 (1 April 2025 – 30 June 2025)

1.    The number of persons with an access request in progress as at the
beginning of the quarter

2.    The number of persons with an access request in progress at at the
end of the quarter

3.    The number of persons with access met in the quarter

4.    The number of persons with access not met in the quarter

5.    The total number of access requests received during the quarter

6.    The number of persons who made an access request during the quarter

7.    The total number of access decisions or requests for more
information made during the quarter, and;

a). The number of those decisions/requests made within 21 days of
receiving the access request.

b). The number of those decisions/requests made within 22 to 60 days of
receiving the access request.

c). The number of those decisions/requests made within 61 to 111 days of
receiving the access request.

d). The number of those decisions/requests made 112 or more days after
receiving the access request.

8.    The total number of access decisions or requests for more
information made during the quarter, after more information had been
provided, and;

a). The number of those decisions/requests made within 14 days of
receiving the additional information.

b). The number of those decisions/requests made within 15 to 40 days of
receiving the additional information.

c). The number of those decisions/requests made within 41 to 104 days of
receiving the additional information.

d). The number of those decisions/requests made 105 or more days after
receiving the additional information..."

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 2 July 2025. This 30-day
period expires on 31 July 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Extension of Time Request:

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 30 August 2025.

 

Please let us know if you agree by Monday 7 July 2025.

 

Explanation of Extension of Time Request:

 

The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.

 

FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.

 

You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Action Required

 

Can I please request a response regarding our request for a 30-day
extension of time, by Monday 7 July 2025.

 

Next steps

 

I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Kind regards,

 

Mackenzie

Triage Officer – Triage and Early Resolution

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

[2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

 

show quoted sections

Dear Stuart,

 

I apologise for the delay in processing your request for information, I'm
writing to provide you with an update on your request.

 

Progress Update

 

Your request has now been allocated for processing and an internal
consultation with the relevant line area has commenced.

 

We have been advised by the line area that they are currently experiencing
delays due to the agency’s Quarterly Reporting requirements.

 

At this stage, we will not be able to provide the requested information
until the agency’s quarterly reporting requirements have been finalised,
it is anticipated that this process will be finalised midway through
August 2025.

 

Processing Period

 

In light of the information provided regarding the expected delays due to
the agency’s reporting requirements, would you agree to a 30-day extension
of time to process your request?

 

If you agree to the 30-day extension of time the new due date for your
request would be 30 August 2025.

 

Next steps

  

If you have any questions please do not hesitate to reach out
[1][email address]

 

Kind Regards

 

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [2][NDIA request email]    

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

[5]A white sign with green text Description automatically generated

 

 

From: foi <[NDIA request email]>
Sent: Thursday, 3 July 2025 2:11 PM
To: 'Stuart' <[FOI #13349 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 25/26-0001 – Your Request for Information – Acknowledgement &
Extension of Time Request [SEC=OFFICIAL]

 

Dear Stuart,

 

Freedom of Information Request: Acknowledgement & Extension of Time
Request

 

Thank you for your request of 1 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

"...I request access to this information under the Freedom of Information
Act.

Please provide the following figures for:

• FY 2024-25 Q4 (1 April 2025 – 30 June 2025)

1.    The number of persons with an access request in progress as at the
beginning of the quarter

2.    The number of persons with an access request in progress at at the
end of the quarter

3.    The number of persons with access met in the quarter

4.    The number of persons with access not met in the quarter

5.    The total number of access requests received during the quarter

6.    The number of persons who made an access request during the quarter

7.    The total number of access decisions or requests for more
information made during the quarter, and;

a). The number of those decisions/requests made within 21 days of
receiving the access request.

b). The number of those decisions/requests made within 22 to 60 days of
receiving the access request.

c). The number of those decisions/requests made within 61 to 111 days of
receiving the access request.

d). The number of those decisions/requests made 112 or more days after
receiving the access request.

8.    The total number of access decisions or requests for more
information made during the quarter, after more information had been
provided, and;

a). The number of those decisions/requests made within 14 days of
receiving the additional information.

b). The number of those decisions/requests made within 15 to 40 days of
receiving the additional information.

c). The number of those decisions/requests made within 41 to 104 days of
receiving the additional information.

d). The number of those decisions/requests made 105 or more days after
receiving the additional information..."

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 2 July 2025. This 30-day
period expires on 31 July 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Extension of Time Request:

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 30 August 2025.

 

Please let us know if you agree by Monday 7 July 2025.

 

Explanation of Extension of Time Request:

 

The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.

 

FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.

 

You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Action Required

 

Can I please request a response regarding our request for a 30-day
extension of time, by Monday 7 July 2025.

 

Next steps

 

I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [6][NDIA request email].

 

Kind regards,

 

Mackenzie

Triage Officer – Triage and Early Resolution

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

[7][NDIA request email]

[8]NDIA logo

[9]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

 

show quoted sections

Our reference: RQ25/04045

Agency reference: FOI25/26-0001

Agency name: National Disability Insurance Agency
By Email: [1][NDIA request email]

Applicant Name: Stuart N/A
By Email: [2][FOI #13349 email]

Extension of time under s 15AB

Dear Parties,

Please find attached an extension of time decision relating to the above
referenced FOI request.

 

Kind regards,

 

[3][IMG]   Melih Sayan

Assistant Review Advisor

Office of the Australian Information Commissioner

Sydney NSW | GPO Box 5288 Sydney NSW 2001

P 1300 363 992 E [4][email address]

 

 

 

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[FOI #13349 email]
3. https://www.oaic.gov.au/
4. mailto:[email address]