NDIS Plan Reassessment/Variation Request Queue (30 June 2025)
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. At 30 June 2025, the total number of plan change cases that were awaiting a plan reassessment decision, and;
a). The number of plan change cases that had been awaiting a decision for 21 days or less
b). The number of plan change cases that had been awaiting a decision for 22 to 111 days
c). The number of plan change cases that had been awaiting a decision for 112 days or more
--------------------
This request follows my earlier successful request (FOI 24/25-1937) for the same type of data.
Thank you,
Stuart
Good Afternoon Stuart,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 18 September 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…1. At 30 June 2025, the total number of plan change cases that were
awaiting a plan reassessment decision, and; a). The number of plan change
cases that had been awaiting a decision for 21 days or less b). The number
of plan change cases that had been awaiting a decision for 22 to 111 days
c). The number of plan change cases that had been awaiting a decision for
112 days or more…"
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 19 September 2025. This
30-day period expires on 18 October 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 17 November 2025.
Please let us know if you agree by 5pm Friday 26 September 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by 5pm Friday 26 September 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Beau
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[FOI #13677 email]>
Sent: Thursday, 18 September 2025 9:45 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Plan Reassessment/Variation
Request Queue (30 June 2025)
[You don't often get email from
[6][FOI #13677 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. At 30 June 2025, the total number of plan change cases that were
awaiting a plan reassessment decision, and; a). The number of plan change
cases that had been awaiting a decision for 21 days or less b). The number
of plan change cases that had been awaiting a decision for 22 to 111 days
c). The number of plan change cases that had been awaiting a decision for
112 days or more
--------------------
This request follows my earlier successful request (FOI 24/25-1937) for
the same type of data.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #13677 email]
Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[10]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[11]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
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References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #13677 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13677 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...
Dear Beau,
I don’t agree to the extension of 30 days. Please request an extension from the OAIC if you believe it is reasonable to do so.
Thank you,
Stuart
Dear National Disability Insurance Agency,
This request was made 105 days ago. I did not agree to an extension. This request is 75 days overdue. Has it been assigned to a decision maker yet?
Yours faithfully,
Stuart
Dear Stuart
I apologise for the delay in providing you with a decision regarding your
Freedom of Information request.
Please find attached a document and notice of decision, if you require
this in another format, please let me know.
Kind regards
Patrick (PHO293)
Senior Information Access Officer
Information Access & Privacy Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[FOI #13677 email]>
Sent: Thursday, 1 January 2026 9:46 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 25/26-0738 [LEXD 9756] – Your Request for Information –
Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
[You don't often get email from
[5][FOI #13677 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
This request was made 105 days ago. I did not agree to an extension. This
request is 75 days overdue. Has it been assigned to a decision maker yet?
Yours faithfully,
Stuart
-----Original Message-----
Good Afternoon Stuart,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 18 September 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…1. At 30 June 2025, the total number of plan change cases that were
awaiting a plan reassessment decision, and; a). The number of plan change
cases that had been awaiting a decision for 21 days or less b). The number
of plan change cases that had been awaiting a decision for 22 to 111 days
c). The number of plan change cases that had been awaiting a decision for
112 days or more…"
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 19 September 2025. This
30-day period expires on 18 October 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 17 November 2025.
Please let us know if you agree by 5pm Friday 26 September 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by 5pm Friday 26 September 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Beau
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13677 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #13677 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #13677 email]
8. https://www.righttoknow.org.au/help/offi...