NDIS Plan Reassessment/Variation Request Queue (September 2025 - FY 2025-26 Q1 end)
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. At 30 September 2025, the total number of plan change cases that were awaiting a plan reassessment decision, and;
a). The number of plan change cases that had been awaiting a decision for 21 days or less
b). The number of plan change cases that had been awaiting a decision for 22 to 111 days
c). The number of plan change cases that had been awaiting a decision for 112 days or more
--------------------
This request follows my earlier requests FOI 24/25-1937 (completed) and FOI 25/26-0738 (still awaiting decision) for the same type of data.
Thank you,
Stuart
Dear Stuart
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 12 October 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA). I apologise for the delay in
providing you with an acknowledgement on your request.
Scope of your Request
You have requested access to:
"...1. At 30 September 2025, the total number of plan change cases that
were awaiting a plan reassessment decision, and; a). The number of plan
change cases that had been awaiting a decision for 21 days or less b). The
number of plan change cases that had been awaiting a decision for 22 to
111 days c). The number of plan change cases that had been awaiting a
decision for 112 days or more..."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 13 October 2025. This
30-day period expires today 11 November 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Extension of Time Request:
Unfortunately, I will not be able to meet the deadline of 11 November 2025
to provide you with a decision regarding your Freedom of Information
request. Therefore, I am seeking your agreement to a 30-day extension of
time under section 15AA of the FOI Act. I am currently in the process of
consulting with Analytics, Data and Actuarial to produce the data you have
requested. If you agree to this extension, the new date for us to decide
on your request will be 11 December 2025.
Please let me know if you agree to the extension by 11 November 2025.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Patrick (PHO293)
A/g Assistant Director – Information Access
Information Access & Privacy Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[FOI #13853 email]>
Sent: Sunday, 12 October 2025 12:36 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Plan Reassessment/Variation
Request Queue (September 2025 - FY 2025-26 Q1 end)
[You don't often get email from
[6][FOI #13853 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. At 30 September 2025, the total number of plan change cases that were
awaiting a plan reassessment decision, and; a). The number of plan change
cases that had been awaiting a decision for 21 days or less b). The number
of plan change cases that had been awaiting a decision for 22 to 111 days
c). The number of plan change cases that had been awaiting a decision for
112 days or more
--------------------
This request follows my earlier requests FOI 24/25-1937 (completed) and
FOI 25/26-0738 (still awaiting decision) for the same type of data.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #13853 email]
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #13853 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13853 email]
Dear Patrick,
I don’t agree to the extension of 30 days. Please request an extension from the OAIC if you believe it is reasonable to do so.
Thank you,
Stuart
Dear Stuart
Following consultation with ADA they have asked to clarify if you
agreeable to change the wording of your request to ‘plan change requests
that were open’.
If you are agreeable this would make the new scope of your request:
At 30 September 2025, the total number of plan change requests that were
open, and; a). The number of plan change cases that were open for 21 days
or less b). The number of plan change cases that were open for 22 to 111
days c). The number of plan change cases that were open for 112 days or
more
Could you please let me know if you’re agreeable to this rewording by 27
November 2025.
Kind regards
Patrick (PHO293)
A/g Assistant Director – Information Access
Information Access & Privacy Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[FOI #13853 email]>
Sent: Tuesday, 11 November 2025 10:39 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 25/26-0959 [10752] – Your Freedom of Information Request
– Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
[You don't often get email from
[5][FOI #13853 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Patrick,
I don’t agree to the extension of 30 days. Please request an extension
from the OAIC if you believe it is reasonable to do so.
Thank you,
Stuart
-----Original Message-----
Dear Stuart
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 12 October 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA). I apologise for the delay in
providing you with an acknowledgement on your request.
Scope of your Request
You have requested access to:
"...1. At 30 September 2025, the total number of plan change cases that
were awaiting a plan reassessment decision, and; a). The number of plan
change cases that had been awaiting a decision for 21 days or less b). The
number of plan change cases that had been awaiting a decision for 22 to
111 days c). The number of plan change cases that had been awaiting a
decision for 112 days or more..."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 13 October 2025. This
30-day period expires today 11 November 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Extension of Time Request:
Unfortunately, I will not be able to meet the deadline of 11 November 2025
to provide you with a decision regarding your Freedom of Information
request. Therefore, I am seeking your agreement to a 30-day extension of
time under section 15AA of the FOI Act. I am currently in the process of
consulting with Analytics, Data and Actuarial to produce the data you have
requested. If you agree to this extension, the new date for us to decide
on your request will be 11 December 2025.
Please let me know if you agree to the extension by 11 November 2025.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Kind regards,
Patrick (PHO293)
A/g Assistant Director – Information Access
Information Access & Privacy Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13853 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #13853 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #13853 email]
8. https://www.righttoknow.org.au/help/offi...
Dear Patrick,
Happy to use whatever wording allowed them to successfully answer my previous request for plan change stats, FOI 24/25-1937.
Could they also please explain at what point in the process a plan change request becomes “open” in their response this time? It’s not clear to me what the practical difference is between an “open plan change request” and just a “plan change request that is awaiting a decision”, so it would be helpful to understand that context better.
Cheers,
Stuart