Dear Mr Ashmore

The Department of Veterans’ Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

              ‘I am seeking the total number of complaints and complements
to Open Arms for each of the last 4 financial years.

In addition I am seeking the top three issues regarding complaints for
each of the last 4 financial years.’

Your request was received by the department on 7 October 2022 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.

Extension of Time

Due to an increase in the number of information access applications
currently being received by the department, we are asking your agreement
to an extension of time for a further 30 days to process this request
under section 15AA of the FOI Act. This would mean that your request is
due on 6 November 2022.

If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.

The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.

Please reply by email if you agree to this extension of time. If you do
agree we will notify the Office of the Australian Information Commissioner
(OAIC) of your agreement under section 15AA of the FOI Act.

Charges

The Department will notify you within 14 days of an estimate of the
charges that will apply to your request for non-personal information
before we process any requested documents or impose a final charge.

Your address

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your email address is
[1][FOI #9446 email]. Unless you tell us
otherwise, we will send all notices and correspondence to this address.

Disclosure log

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

Further assistance

If you have any questions about your request, please email
[2][DVA request email]. We look forward to receiving your
response to our request for an extension of time and for the removal of
certain information as out of scope from your request. 

Yours sincerely

Fiona

Position Number:  62211034

Registrations Officer

Information Access Unit

Department of Veterans' Affairs / Sydney Office

Phone: 1800 VETERAN (1800 838 372) / GPO Box 9998 Brisbane QLD 4001

[3][DVA request email] / [4]www.dva.gov.au

[5]cid:image001.png@01D5A8E1.744710A0

References

Visible links
1. mailto:[FOI #9446 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/

Good morning Mr Ashmore,

Please find attached the document created to meet part of the scope of
your request along with my decision letter.

Kind regards

Brett | Assistant Director

Position Number 62258141

Information Access Unit I Client Access and Rehabilitation Branch

Client Engagement and Support Services Division

Department of Veterans’ Affairs

Tel 1800 VETERAN (1800 838 372)

information.access @dva.gov.au

[1]www.dva.gov.au 

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References

Visible links
1. http://www.dva.gov.au/
2. https://www.facebook.com/DVAAus
3. https://twitter.com/DVAAus
4. https://au.linkedin.com/company/australi...
5. https://www.youtube.com/DVATVAus