Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

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Dear Centrelink Customer,

Please find attached a letter relating to your request for access to
documents held by Services Australia, under the Freedom of Information Act
1982.

If you are unable to open the attachment please contact me by replying to
this email.

Kind Regards,

Elizabeth

Freedom of Information Practitioner

Freedom of Information and Ombudsman Branch

LEGAL SERVICES DIVISION

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Email: [2][email address]

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

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2. mailto:[email address]

Dear Centrelink Customer

I refer to your request to Services Australia (the Agency) on 5 March 2023
for access to documents under the Freedom of Information Act 1982 (FOI
Act).

Request for an Extension of Time

The FOI team is actively engaging with the relevant business areas and
reviewing documents within the scope of your FOI request. However, due to
the nature of the information contained within the relevant documents, the
Agency requires additional time to review the documents and consult with
relevant business areas.

This means that the Agency will not be in a position to provide you with a
decision by the current due date of 4 April 2023.

We are therefore respectfully seeking your agreement to extend the
processing time by an additional 14 days under section 15AA of the FOI
Act. This would mean a decision would be due by 18 April 2023. If we are
able to provide you with a decision sooner, we will do so.

For your action

I would be grateful if you could respond to this email by close of
business Monday 27 March 2023 to advise whether you agree to the extension
of time.

If no response is received, we may seek an extension from the Information
Commissioner.

Thank you for your patience and understanding as we process your request.

Kind regards,
Cherie

Freedom of Information

LEGAL SERVICES DIVISION

[1]cid:image002.jpg@01D6BC07.2D63B370

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

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References

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