Operations Manual
Dear NSW Telecommunications Authority,
This is an informal request under section 8 of the Government Information (Public Access) Act 2009 (NSW).
Please provide the current version of the Operations Manual, as defined in Part A, Definitions and Interpretation, clause 1 (Definitions) of the Managed Network Agreement between the New South Wales Government Telecommunications Authority and BAI Communications Pty Ltd published as Contract ID 18/62096 on the Department of Customer Service’s register of government contracts here: https://www.nsw.gov.au/sites/default/fil...
Dear Alex,
Thank you for your email.
NSW Telco Authority is an agency within the Department of Customer Service and information requests are centrally managed by the Department.
An informal request for information can be emailed to [email address], or If you would like to lodge a formal GIPA request please complete an electronic application.
Regards,
Abbey Zoualfakar
Customer Account Advisor | Customer Experience Partnerships
NSW Telco Authority
-----Original Message-----
From: Alex Morgan <[FOI #13508 email]>
Sent: Monday, 18 August 2025 3:17 PM
To: Telco Authority <[NSW Telecommunications Authority request email]>
Subject: Government Information (Public Access) request - Operations Manual
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Dear NSW Telecommunications Authority,
This is an informal request under section 8 of the Government Information (Public Access) Act 2009 (NSW).
Please provide the current version of the Operations Manual, as defined in Part A, Definitions and Interpretation, clause 1 (Definitions) of the Managed Network Agreement between the New South Wales Government Telecommunications Authority and BAI Communications Pty Ltd published as Contract ID 18/62096 on the Department of Customer Service's register of government contracts here: https://www.nsw.gov.au/sites/default/fil...
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Dear Telco Client Services,
Thanks for getting back to me. I understand DCS looks after GIPA processing on behalf of the NSW Telco Authority.
That said, the NSW Telco Authority is set up as a statutory body and is therefore a “public authority” under the Government Information (Public Access) Act 2009 (NSW) (see Schedule 4, clause 2(1)(a): “a statutory body representing the Crown”). On that basis, my request has been validly made to the Authority itself.
I also want to note that while the Act (s 41) sets out what’s needed for a valid formal application, it doesn’t require me to use your particular form. A form can be handy for some applicants, but it can’t be made mandatory.
I don’t mind if you flick the request over to DCS to process. That’s an internal arrangement for you, but from my end I’ve lodged the request properly with the NSW Telco Authority. There shouldn’t be any need to re-submit it somewhere else or fill in a special form.
I request an internal review. A copy of the request is at https://www.righttoknow.org.au/request/o...
Good afternoon Alex,
Thank you for your Informal GIPA application for information with the
Department of Customer Service received on Monday, 18 August 2025.
Please note that our reference number for this Informal request is
GIPA-00868-2025.
We shall contact you as soon as there is an update on this request.
Kind regards,
Anne Prasad (she/her)
Support Advisor
Department of Customer Service
T (02) 9219 3700 E [1][email address]
Level 7, McKell Building, 2-24 Rawson Place, Sydney NSW 2000
[2]Graphical user interface, text Description automatically generated with
medium confidence
[3][IMG] [4][IMG] [5][IMG] [6][IMG]
[7]Copy of koori flag2I acknowledge the traditional custodians of the land
and pay respects to Elders past and present. I also acknowledge all the
Aboriginal and Torres Strait Islander staff working with NSW Government at
this time.
References
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1. mailto:[email address]
3. https://www.facebook.com/NSWGovernment
4. https://twitter.com/nswcustomer
5. https://www.youtube.com/user/nswgovernment
6. https://www.linkedin.com/company/nswcust...