Policies and Procedures for parcel post deliveries

Larry Singer made this Freedom of Information request to Australian Postal Corporation

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Australian Postal Corporation.

Dear Australian Postal Corporation,

I have had ongoing issues with delivery of parcels to my address. Each time there seems to be a different reason why the parcel was not delivered. I am trying to determine whether the reason that deliveries are not made is that our building does not meet your requirements. I have not been able to get any consistent information about this.

The only information I can find on your website is: "Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety."

Please provide copies of the policies that your delivery people use to determine whether they are permitted to deliver to any specific property, and the procedures that govern how and when that delivery is to be attempted.

Yours faithfully,
Larry Singer

foi, Australian Postal Corporation

We acknowledge receipt of your Freedom of Information (FOI) request below.
In accordance with the provisions of the FOI Act (Cth) 1982 we will advise
you of our decision within 30 days of receipt of your request. Australia
Post is committed to providing our customers with excellent service. If we
can assist you in any way please telephone 13 13 18 or visit our website.

The information contained in this email communication may be proprietary,
confidential or legally professionally privileged. It is intended
exclusively for the individual or entity to which it is addressed. You
should only read, disclose, re-transmit, copy, distribute, act in reliance
on or commercialise the information if you are authorised to do so.
Australia Post does not represent, warrant or guarantee that the integrity
of this email communication has been maintained nor that the communication
is free of errors, virus or interference.

If you are not the addressee or intended recipient please notify us by
replying direct to the sender and then destroy any electronic or paper
copy of this message. Any views expressed in this email communication are
taken to be those of the individual sender, except where the sender
specifically attributes those views to Australia Post and is authorised to
do so.

Please consider the environment before printing this email.

foi, Australian Postal Corporation

2 Attachments

Good afternoon Larry,

I refer to documents under the Freedom of Information Act 1982 (“Act”) (FOI Act). You have requested the following from Australia Post:
“I have had ongoing issues with delivery of parcels to my address. Each time there seems to be a different reason why the parcel was not delivered. I am trying to determine whether the reason that deliveries are not made is that our building does not meet your requirements. I have not been able to get any consistent information about this.
The only information I can find on your website is: "Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety."
Please provide copies of the policies that your delivery people use to determine whether they are permitted to deliver to any specific property, and the procedures that govern how and when that delivery is to be attempted.”

Find attached my response. Apologies for the delay in getting a response to you.

Regards,

Anna
Information Officer
Australia Post

show quoted sections