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Good afternoon Larry,

I refer to documents under the Freedom of Information Act 1982 (“Act”) (FOI Act). You have requested the following from Australia Post:
“I have had ongoing issues with delivery of parcels to my address. Each time there seems to be a different reason why the parcel was not delivered. I am trying to determine whether the reason that deliveries are not made is that our building does not meet your requirements. I have not been able to get any consistent information about this.
The only information I can find on your website is: "Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety."
Please provide copies of the policies that your delivery people use to determine whether they are permitted to deliver to any specific property, and the procedures that govern how and when that delivery is to be attempted.”

Find attached my response. Apologies for the delay in getting a response to you.

Regards,

Anna
Information Officer
Australia Post

-----Original Message-----
From: Larry Singer [mailto:[FOI #1184 email]]
Sent: Tuesday, August 25, 2015 7:09 PM
To: foi <[Australia Post request email]>
Subject: Freedom of Information request - Policies and Procedures for parcel post deliveries

Dear Australian Postal Corporation,

I have had ongoing issues with delivery of parcels to my address. Each time there seems to be a different reason why the parcel was not delivered. I am trying to determine whether the reason that deliveries are not made is that our building does not meet your requirements. I have not been able to get any consistent information about this.

The only information I can find on your website is: "Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety."

Please provide copies of the policies that your delivery people use to determine whether they are permitted to deliver to any specific property, and the procedures that govern how and when that delivery is to be attempted.

Yours faithfully,
Larry Singer

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Australia Post is committed to providing our customers with excellent service. If we can assist you in any way please telephone 13 13 18 or visit our website.

The information contained in this email communication may be proprietary, confidential or legally professionally privileged. It is intended exclusively for the individual or entity to which it is addressed. You should only read, disclose, re-transmit, copy, distribute, act in reliance on or commercialise the information if you are authorised to do so. Australia Post does not represent, warrant or guarantee that the integrity of this email communication has been maintained nor that the communication is free of errors, virus or interference.

If you are not the addressee or intended recipient please notify us by replying direct to the sender and then destroy any electronic or paper copy of this message. Any views expressed in this email communication are taken to be those of the individual sender, except where the sender specifically attributes those views to Australia Post and is authorised to do so.

Please consider the environment before printing this email.

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