Procedural Instruction A299 Standard operating procedures - Airport - Airport Inspectors - a Freedom of Information request to Department of Home Affairs

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IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Updating your details once a visa has been granted, including minor
corrections to date of birth and name

The Department has an administrative process for minor corrections to date
of birth or name due to client error (such an a typographical error in an
online application) where the visa application has already been finalised.

You can update your details online if your application is available in
ImmiAccount. Go to the Department’s website [3]here.
Alternatively, you can complete a form 929, which can be found [4]here.
The completed form and attachments should be sent by email to
[5][email address]. This form will not be actioned by the FOI
Section.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [6]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [7]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[8]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [9]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [10]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [11]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [12]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[13]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[14]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [15]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[16]here. The FOI Section does not process these forms.

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

· in a visa application

· on a passenger card or

· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

You should submit [17]Form 1023 to the Department. Details of our offices
located around the world can be found [18]here. The FOI Section does not
process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [19]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [20]here.

Thank you

Information updated 13 November 2018

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

UNCLASSIFIED

In reply please quote:

FOI Request: FA 19/08/01147

Dear Ms Boon-Kuo,

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 16 August 2019 seeking access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Procedural Instruction A299 Standard operating procedures - Airport -
Airport Inspectors.

Your request has been allocated FOI request number FA 19/08/01147. Please
include your FOI request number in all correspondence with the Freedom of
Information Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

Exclusion of non-SES staff personal details and SES telephone contact
details

The Department’s policy is to exclude the personal details of staff not in
the Senior Executive Service (SES), as well as the direct contact details
of SES staff, contained in documents that fall within scope of an FOI
request. If you require personal details of non-SES officers, or direct
contact details of SES staff, please inform us so the decision maker may
consider your request. Otherwise we will take it that you agree to that
information being excluded from the scope of your request.

Publication of document

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[1][DIBP request email].

Yours sincerely,

FOI Officer

Freedom of Information National Office

Freedom of Information, Privacy and Records Management Branch

Productivity and Compliance Division | Corporate and Enabling Group

Department of Home Affairs

Email: [DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

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1. mailto:[DIBP request email]

UNCLASSIFIED

Good afternoon,

Thank you for your email enquiring about the progress of your FOI request.

Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.

A number of documents have been identified as falling within the scope of your request and an FOI officer will be reviewing these documents in due course. A decision on access will be made on your request and you will be notified of this as soon as possible.

Information regarding your review rights in relation to your request, including processing timeframes are available at the website of the Office of the Australian Information Commissioner.

https://www.oaic.gov.au/freedom-of-infor....

Yours sincerely,

FOI Officer
Freedom of Information National Office
FOI and Records Management Branch
Data Division | Corporate and Enabling Group
Department of Home Affairs | Email: [DIBP request email]

UNCLASSIFIED

-----Original Message-----
From: Louise Boon-Kuo <[FOI #5580 email]>
Sent: Thursday, 19 December 2019 3:42 PM
To: FOI <[DIBP request email]>
Subject: Re: Acknowledgement – FOI request FA 19/08/01147 [SEC=UNCLASSIFIED]

Dear FOI,

I note this request is long overdue. I respectfully note that by law, under all circumstances, the Department should have responded by now. Please provide an update on the status of this request.

Yours sincerely,

Louise Boon-Kuo

-----Original Message-----

UNCLASSIFIED

In reply please quote:

FOI Request: FA 19/08/01147

Dear Ms Boon-Kuo,

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 16 August 2019 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Procedural Instruction A299 Standard operating procedures - Airport - Airport Inspectors.

Your request has been allocated FOI request number FA 19/08/01147. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Exclusion of non-SES staff personal details and SES telephone contact details

The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.

Publication of document

Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at [1][DIBP request email].

Yours sincerely,

FOI Officer

Freedom of Information National Office

Freedom of Information, Privacy and Records Management Branch

Productivity and Compliance Division | Corporate and Enabling Group

Department of Home Affairs

Email: [DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

References

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1. mailto:[DIBP request email]

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Please use this email address for all replies to this request:
[FOI #5580 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

hide quoted sections

UNCLASSIFIED

In reply please quote:

FOI Request: FA 19/08/01147 : OBJ2019/47147

Dear Ms Boon-Kuo

I refer to your correspondence received on 16 August 2019 seeking access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

You requested access to the following:

Procedural Instruction A299 Standard operating procedures - Airport -
Airport Inspectors.

The relevant business area of the Department advises that the requested
document was never finalised.

However, I note that there is a related document, “Procedural Instruction
BC-536: Arrival, immigration clearance and entry - immigration clearance
at airports and seaports”. This is publicly available on the Department’s
FOI Disclosure Log: FA 19/05/01096, released on 5 August 2019, at:
https://www.homeaffairs.gov.au/access-an....

In view of this, please advise if you wish to continue with your request.
I would appreciate your response by close of business on Wednesday, 15
January 2020.

Yours sincerely

Freedom of Information Officer

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [1][DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[DIBP request email]

Decision FA 19.09.00374.pdf

185K Download View as HTML
Document released FA 19.09.00374.pdf

1.1M Download View as HTML

UNCLASSIFIED

Dear Ms Boon-Kuo

I refer to your FOI request received on 6 September 2019, seeking access
to the following:

1. The number of travellers who have been referred to a Visa Determination
Officer (VDO) in Australian airports in the period 1 July 2009-30 June
2019, broken down by:

- fiscal year; and

- country of citizenship or nationality.

2. The number of travellers who have had their visa cancelled in
immigration clearance in Australian airports in the period 1 July 2009-30
June 2019, broken down by:

- fiscal year; and

- country of citizenship or nationality.

3. The number of travellers refused immigration clearance in Australian
airports in the period 1 July 2009-30 June 2019, broken down by:

- fiscal year; and

- country of citizenship or nationality; and

- whether they returned voluntarily or involuntarily.

The Department has made a decision on this request. Please find attached
the decision record and document released under the FOI Act.

This request has now been closed.

Thanks and Regards

FOI Section

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [1][DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[DIBP request email]

FA 190801147 ACCESS DECISION.pdf

206K Download View as HTML

UNCLASSIFIED

Dear Ms Boon-Kuo

FOI request FA 19/08/01147

I refer to your FOI request received on 16 August 2019, seeking access to the following:

'Procedural Instruction A299 Standard operating procedures - Airport - Airport Inspectors.'

The Department has made a decision on this request. Please find attached the decision record.

This request has now been closed.

Yours sincerely

Freedom of Information Officer
FOI and Records Management Branch
Data Division
Corporate and Enabling Group
Department of Home Affairs
Email: [DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [4]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[5]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [6]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [7]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [8]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [9]here. Details on where to
send your request may be found on page 1 and 2 of the Form. This request
will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[10]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[11]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [12]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[13]here. The FOI Section does not process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [14]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [15]here.

Thank you

Information updated 21 October 2019

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

UNCLASSIFIED

In reply please quote:

FOI request: FA19/08/01147-R1

File number: OBJ2019/47147

Acknowledgement of Freedom of Information internal review request

This email is to acknowledge that the Department of Home Affairs (the
Department) has received your request for an internal review of an access
refusal decision under section 54 of the Freedom of Information Act 1982
(the FOI Act).

The decision under review is the Department’s decision of 20 January 2020
to grant access to documents to which you requested access on 16 August
2019.

Timeframe for receiving your decision

The statutory timeframe for processing an internal review request is 30
days from the date on which the request was received by the Department.
The Department received the internal review request on 18 February 2020.

Review rights

Your review rights in relation to your internal review request are
available on the website of the Office of the Australian Information
Commissioner [1]here.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[2][email address].

Kind regards,

FOI Reviews Ofiicer

Freedom of Information Section

FOI, Privacy and Records Management Branch / Data Division

Department of Home Affairs

Email: [3][email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.oaic.gov.au/freedom-of-infor...
2. mailto:[email address]
3. mailto:[email address]

FA 19 08 01147 R1 Decision Letter.pdf

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UNCLASSIFIED

In reply please quote:

FOI Request: FA 19/08/01147-R1

File Number: OBJ2019/47147

Dear Ms Boon-Kuo

I refer to your correspondence dated 18 February 2020 in which you request
that the Department of Home Affairs (the Department) review its decision
on access to documents dated 20 January 2020 under the Freedom of
Information Act 1982 (the FOI Act).

Please find attached Decision Letter in relation to your request.

Kind regards,

FOI Officer

Position Number 60007879

Freedom of Information Section

FOI, Privacy and Records Management Branch / Data Division

Department of Home Affairs

Email: [1][email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

FA190801228 decision record.pdf

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FA190801228 documents released.pdf

896K Download View as HTML

UNCLASSIFIED

Dear Ms Boon-Kuo

FOI request FA 19/08/01228

I refer to your FOI request received on 19 August 2019, seeking access to
the following:

‘Any reports, findings or records of the review and any remedial actions
conducted by the Department or/and the Australian Border Force in relation
to the review referenced in the Department’s response to the Australian
National Audit Office (ANAO) Report No. 39 2016-2017 ‘’The Australian
Border Force’s Use of Statutory Powers’.

The Department has made a decision on this request. Please find attached
the decision record and documents released under the FOI Act.

This request has now been closed.

Kind regards

FOI Officer

Freedom of Information (FOI) Section | FOI and Records Management Branch

Data Management Division | Corporate and Enabling Group

Department of Home Affairs

E: [1][DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[DIBP request email]

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Procedural Instruction A299 Standard operating procedures - Airport - Airport Inspectors

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