Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
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Dear Miles

Freedom of Information Request: Acknowledgement

Thank you for your request of 1 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Scope of your Request

You have requested access to:

“…current documents/SOPS/procedures for panel interviews specific to
conflicts of interest…”

Irrelevant Information

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 2 April 2025. This
30-day period expires on 2 May 2025.

The 30-day period can be extended in a number of ways, including with your
agreement.

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests related to recruitment due to a very high volume. I
am therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 2 June 2025.

If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.

Please let us know if you agree by 10 April 2025.

Disclosure Log

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

If you have any concerns about the publication of the documents you have
requested, please contact me.

Next steps

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

Regards

Cindy – CGN062

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----
From: Miles [6][FOI #12985 email]
Sent: Monday, 31 March 2025 8:56 PM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - Procedure/Sops/documents on
panel interviews and conflicts of interest

[You don't often get email from
[8][FOI #12985 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

Please provide current documents/SOPS/procedures for panel interviews 
specific to conflicts of interest.

Yours faithfully,

Miles

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12985 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12985 email]
9. https://aka.ms/LearnAboutSenderIdentific...

hide quoted sections

Dear Miles,
Thanks for getting back to me regarding irrelevant material and a five-day extension.
The new due date for this matter is now 7 May 2025.
Thanks and regards
Cindy

-----Original Message-----
From: Miles <[FOI #12985 email]>
Sent: Tuesday, 8 April 2025 2:38 PM
To: Nutley, Cindy <[email address]>
Subject: Re: FOI 24/25-1648 – Your request for information – Acknowledgement & Extension of Time [SEC=OFFICIAL]

Dear Cindy,

I agree to redaction and removal of any staff identifiers.

I agree to a 5 day extension

Yours sincerely,

Miles

-----Original Message-----

Dear Miles

Freedom of Information Request: Acknowledgement

Thank you for your request of 1 April 2025, made under the Freedom of

Information Act 1982 (FOI Act), for copies of documents held by the

National Disability Insurance Agency (NDIA).

Scope of your Request

You have requested access to:

“…current documents/SOPS/procedures for panel interviews specific to

conflicts of interest…”

Irrelevant Information

Section 22 of the FOI Act allows an Agency to redact information from

documents if that information would reasonably be regarded as irrelevant

to a request for access.

Given the nature of your request, it does not seem that NDIA staff

members’ surnames and contact details would be relevant to you. Can you

please send me a reply email confirming that such details are irrelevant

to your request for access?

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory

period for processing your request commenced from 2 April 2025. This

30-day period expires on 2 May 2025.

The 30-day period can be extended in a number of ways, including with your

agreement.

Unfortunately, it is currently taking us a little longer than 30 days to

process FOI requests related to recruitment due to a very high volume. I

am therefore seeking your agreement to a 30-day extension of time under

section 15AA of the FOI Act. If you agree to this extension, the new due

date for us to decide on your request will be 2 June 2025.

If you do not agree and we are unable to process your request within the

30-day period, we will be deemed to have refused your request and you will

not have a right to seek internal review of that decision. You will,

however, retain your right to external review by the Australian

Information Commissioner.

Please let us know if you agree by 10 April 2025.

Disclosure Log

Subject to certain exceptions, documents released under the FOI Act will

be published on the NDIA’s disclosure log located on our website.

If you have any concerns about the publication of the documents you have

requested, please contact me.

Next steps

Your request will be allocated to an authorised FOI decision-maker. The

decision-maker may need to contact you to discuss a range of matters,

including refining the scope of your request.

We will contact you using the email address you have provided. Please

advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us

at [1][NDIA request email].

Regards

Cindy – CGN062

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #12985 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

********************************************************************** IMPORTANT: This e-mail is for the use of the intended recipient only and may contain information that is confidential, commercially valuable and/or subject to legal or parliamentary privilege. If you are not the intended recipient you are notified that any review, re-transmission, disclosure, dissemination or other use of, or taking of any action in reliance upon, this information is prohibited and may result in severe penalties. If you have received this e-mail in error please notify the sender immediately and delete all electronic and hard copies of this transmission together with any attachments. Please consider the environment before printing this e-mail **********************************************************************

hide quoted sections

Dear Miles

Thank you for your email seeking on update on your FOI request, my
apologies for the delay in responding. 

The NDIA have been experiencing processing delays and were not able to
provide you with our decision by the due date. Consequently, we are deemed
to have refused your application under section 15AC of the FOI Act. I
sincerely apologise for the delay in releasing this decision to you. We
have continued processing your request. In the interests of not causing
any further delays, I have decided not to apply for an extension to the
processing period from the Office of the Australian Information
Commissioner (OAIC) under section 15AC of the FOI Act to protect your
internal review rights. However, your right to apply for an external
review with the Office of the Australian Information Commissioner remains
protected. Please see attached for more information about your rights of
review.

I can advise that I have been allocated your FOI request and will proceed
to process it as a priority.

If you have any queries please don’t hesitate to reach out.

Kind regards

Kate (KIM627)

A/Assistant Director – Freedom of Information

Non Personals Team

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

E [1][NDIA request email]   

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

-----Original Message-----
From: Miles <[FOI #12985 email]>
Sent: Wednesday, 7 May 2025 12:34 PM
To: foi <[NDIA request email]>
Subject: RE: FOI 24/25-1648 – Your request for information –
Acknowledgement & Extension of Time [SEC=OFFICIAL]

[You don't often get email from
[4][FOI #12985 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

Dear foi,

May I please have an update to this matter which is now due.

Yours sincerely,

Miles

-----Original Message-----

Dear Miles,

Thanks for getting back to me regarding irrelevant material and a five-day
extension.

The new due date for this matter is now 7 May 2025.

Thanks and regards

Cindy

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[6][FOI #12985 email]

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[7]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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1. mailto:[NDIA request email]
4. mailto:[FOI #12985 email]
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hide quoted sections

Dear Miles Murray

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Kate (KIM627)

A/Assistant Director – Freedom of Information

Non Personals Team

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----
From: Miles [6][email address]
Sent: Tuesday, 1 April 2025 9:09 AM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - Procedure/Sops/documents on
panel interviews and conflicts of interest

[You don't often get email from
[8][email address]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

My request is an application for the purposes of the FOI Act

Please provide current documents/SOPS/procedures for panel interviews 
specific to conflicts of interest.

Yours faithfully,

Miles Murray

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[10][email address]

Is [11][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[12]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[13]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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