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Our team will endeavour to respond to your query within 7 days.

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If your query relates to a bond matter, you may wish to check the status
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Consumer Affairs and Fair Trading

Consumer Affairs Tasmania | Department of Justice | Tel. 1300 654 499
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This is an automatically generated response. Please do not reply to this
email.

Our team will endeavour to respond to your query within 7 days.

If you have an urgent enquiry, please call our Helpline (1300 654 499).

If your query relates to a bond matter, you may wish to check the status
of the bond on the Mybond Website, which is located here:
[1]http://www.consumer.tas.gov.au/renting/m...

Consumer Affairs and Fair Trading

Consumer Affairs Tasmania | Department of Justice | Tel. 1300 654 499
(Monday – Friday, 10am – 4pm except public holidays) |
[2]consumer.tas.gov.au

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Good morning

My name is Cameron Le Fevre, I am the Assistant Director Compliance and Dispute Resolution for Consumer, Building and Occupational Services (CBOS), and I am contacting you in relation to your enquiry, below.

Having reviewed your enquiry, I note the following:

1. Your enquiry is not a valid application under the Right to Information Act, and on the basis that CBOS has not been able to undertake any substantive actions in relation to your enquiry, there is nothing to report, nor any information to provide. Should you wish to obtain more information about the process for a Right to Information application to the Tasmanian Department of Justice you may do so at https://www.justice.tas.gov.au/about/rig....

2. The Director of Consumer Affairs and Fair Trading requires further and better particulars before any investigation can be undertaken in relation to your enquiry. At your earliest convenience please provide:
- copies of all communications entered into between you and the trader;
- copies of any invoices or other demands for payments;
- copies of any contract terms and conditions that you agreed to at the time of purchasing the goods in question; and
- copy of any proof of transaction for the purchase of the goods in question.

Please provide the requested information to [email address] quoting the following reference: CE/22/412.

Kind regards

Cameron Le Fevre

Assistant Director Compliance and Dispute Resolution
Consumer, Building and Occupational Services

Department of Justice

(03) 6165 3410 | [email address]

www.justice.tas.gov.au

PO Box 56 Rosny Park TAS 7018

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-----Original Message-----
From: Yanyan Dong <[FOI #8531 email]>
Sent: Monday, 28 February 2022 5:44 PM
To: Consumer Affairs <[Tasmanian Office of Consumer Affairs and Fair Trading request email]>
Subject: Right to Information request - Reissue my gift card from Apple

Dear Tasmanian Office of Consumer Affairs and Fair Trading,

We purchased an apple egift card from the Apple website ( https://aus01.safelinks.protection.outlo... cards) on 08/12/21. We received the email showing a PIN on 09/12/21 and then we tried to redeem this card. But it showed an error. We did not know what happened.

We just bought it in 24 hours, and we were unable to redeem it. How is that possible! We've tried to contact APPLE many times.

Some people just hung up on me. We know he did not want to help us. We had to contact Apple again. Apple just told us the card was redeemed by other people. And that is the only answer Apple can give us. We asked Apple to call a policeman and Apple refused. We asked Apple to track this redeemer, but Apple did not tell us anything.

We contacted Apple almost every day. Each time, Apple kept us on the phone for an hour knowing what the result would be. I spent $1869 but received an invalid card. I suspect the egift card Apple sent to me was an invalid card or used card.

Apple cheated on me. As a huge company, Apple did nothing just cheated on me!!!! We posted this issue via Facebook. Someone replied to us because she had the same issue before. She received a used gift card from Apple before.

We spent a lot of time contacting Apple. Every day. We spent two hours talking to Apple. Half a month passed but Apple did nothing. Apple never called me back. Each time, I had to contact Apple. As a huge company, this is the way Apple treats their customers.

The Weborder Number: W688522627 Apple Case ID: 101573173920 that's the main Id. We also have other case IDs related to this issue. But Apple did nothing, just gave us an excuse.

Yours faithfully,

Yanyan

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Please use this email address for all replies to this request:

[FOI #8531 email]

Is [Tasmanian Office of Consumer Affairs and Fair Trading request email] the wrong address for Right to Information requests to Tasmanian Office of Consumer Affairs and Fair Trading? If so, please contact us using this form:

https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:

https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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