Standard Operating Procedures and Case Management Guides (various)
Dear National Disability Insurance Agency,
Please provide copies of the following documents:
1) Standard Operating Procedure: Resolved by Hearing
2) Standard Operating Procedure: Appeals and Litigation Oversight Committee (ALOC) and Pre-ALOC
3) Standard Operating Procedure: Requesting an Independent Expert Clinician Report
4) Standing Instructions Administrative Appeals Tribunal
5) Case Management Guide – Conciliation
If there are multiple versions of any of these documents, please provide me with only the most recent version.
If any of these documents are still in draft form (i.e. yet to be approved), please provide me with the most recent draft version.
Yours faithfully,
David Wright
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
It is now two months since I submitted this request and I have not received anything other than an automated response. Please update me on the status of this request.
Yours faithfully,
David Wright
Dear National Disability Insurance Agency,
It is now three months since I submitted this request and I have not received anything other than an automated response. Please update me on the status of this request.
Yours faithfully,
David Wright
Dear National Disability Insurance Agency,
It is now five months since I submitted this request and I have not received anything other than an automated response. Please update me on the status of this request.
Yours faithfully,
David Wright
Dear David Wright
Thank you for your email below.
I apologise for the delay in providing you with a decision on your Freedom
of Information request.
Your request was allocated to me for decision on 27 November 2025.
Unfortunately, due to other matters in my caseload, I have not been able
to give it the detailed attention it needs. However, I can advise that we
have carried out a search consultation with the ART Operations team, and
they have provided us with documents falling within the scope of your
request.
I commence leave at the end of today and will not be returning to work
until 5 January 2026. Due to my forthcoming absence, I will ask my manager
to consider allocating your request to another decision-maker (bearing in
mind that the Agency enters its reduced activity period on 25 December
2025). If reallocation is not practicable, I will prioritise your request
on my return from leave.
Regards
Helen [HIL533]
Senior Freedom of Information Officer
Information Access and Privacy Branch
Reviews and Information Release Division
National Disability Insurance Agency
[1]NDIA logo
[2]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[3]Aboriginal and Torres Strait Islander flags graphic