Sydney trains complaints handling
Dear Sydney Trains,
Please provide information how general public can appeal your complaints handling.
Is there any independent body or guidelines that you have publishied on the same.
Yours faithfully,
Tej
Thank you for contacting the Information & Privacy Unit, Transport for
NSW.
This Unit is responsible for managing requests for access to information
under the:
* Government Information (Public Access) Act, and
* Privacy and Personal Information Protection Act.
For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)
If your email relates to a request for information under either of the
above Acts, we will respond in due course.
If your enquiry relates to any other matter, please direct it to the
appropriate area:
+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW - 02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains - 131 500 |
| | |
| | [9]State Transit Authority - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+
Dear Tej,
Thank you for contacting the Information Access Unit, Transport for NSW.
This Unit is responsible for managing requests for access to information under the Government Information (Public Access) Act.
Sydney Trains can be contact on 1300 038 500 or http://www.sydneytrains.info/.
Regards,
Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal and Information Access Branch
People and Corporate Services
Transport for NSW
T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008
Use public transport... plan your trip at transportnsw.info
[1]MyTransport header
Good Morning Tej,
I would like to get some clarification on your enquiry. The subject
heading says GIPA but your enquiry is in regards to complaint
handling.
If its in regards to a complaint can ask what the complaint was in
regards to so I can forward your enquiry to the correct team.
Kind Regards
Denise
HR Advisor
Ref:MSG2531132
References
Visible links
Dear Sydney Trains,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Sydney Trains's handling of my FOI request 'Sydney trains complaints handling'.
I am being redirected to a number without actual information just a general enquiry number.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/s...
Yours faithfully,
THEJASWI PADMANABHA
Thank you for contacting the Information & Privacy Unit, Transport for
NSW.
This Unit is responsible for managing requests for access to information
under the:
* Government Information (Public Access) Act, and
* Privacy and Personal Information Protection Act.
For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)
If your email relates to a request for information under either of the
above Acts, we will respond in due course.
If your enquiry relates to any other matter, please direct it to the
appropriate area:
+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW - 02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains - 131 500 |
| | |
| | [9]State Transit Authority - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+
Dear Mr Padmanabha
Thank you for your email below
Could you please supply your Access Application reference number in order to retrieve your information.
I have conducted a search under your name, and am unable to locate an application lodged by yourself.
Please note if you have not submitted an access application as yet, I have attached a link for your convenience:-
https://www.transport.nsw.gov.au/about-u...
Please note the request will be under the Government Information (Public Access) Act and a cost of $30 will be applicable.
Please ensure that you include all the details of the documents you require.
If you are seeking a department in which to lodge a complaint, you will need to contact Sydney Trains on 1300 038 500 or http://www.sydneytrains.info/ as previously advised.
Please note the Information Access Unit does not deal with formal complaints regarding incidences on the Sydney Trains.
Regards
Enza Kursun
Manager
Information Access Unit
Legal & Information Access Branch
People and Corporate Services
Transport for NSW
T 02 8202 3862
Upper Ground 18 Lee Street Chippendale NSW 2008
Use public transport... plan your trip at transportnsw.info
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