Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
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https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
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9. mailto:[email address]
mailto:[email address]
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https://www.ndis.gov.au/
11. mailto:[NDIA request email]

hide quoted sections

Dear Melissa O’Connell

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 4 December 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…20 TAB documents from the list

* Power Wheelchairs

* Power Wheelchair with standing feature

* Recreational Supports - Off Road Cycles

* Charcot orthotic restraint walker (CROW)

* Omeo powered mobility device

* Specialist wheelchair features and seating systems

* Secondary seating systems

* Best practice in the management of posture for a person with a
physical/neurological disability

* Entry level sports power wheelchair

* Out of warranty AT replacement

* Benefits of rotating/powered turning bed features

* Splinting, Botox and serial casting

* Safety of front versus second or third row conversion

* Bariatric wheelchair transport

* Bowel care consumables

* Comparison of catheter models

* Insulin Pumps

* Research into portable suction machines and respiratory supports

* CPAP funding, use and management

* Phrenic nerve pacing…”

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 5 December 2024. This
30-day period expires on 4 January 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume. I am therefore seeking
your agreement to a 30-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to decide on
your request will be 3 February 2025.

 

If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.

 

Please let us know if you agree by Wednesday 18 December 2024.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Cindy – CGN062

Senior Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

 

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----
From: Melissa O'Connell [6][FOI #12477 email]
Sent: Wednesday, 4 December 2024 10:56 PM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - TAB documents from the list
(mobility/health)

 

[You don't often get email from
[8][FOI #12477 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

 

dear NDIA

 

this is a freedom of information request for 20 TAB documents from the
list

 

* Power Wheelchairs

* Power Wheelchair with standing feature

* Recreational Supports - Off Road Cycles

* Charcot orthotic restraint walker (CROW)

* Omeo powered mobility device

* Specialist wheelchair features and seating systems

* Secondary seating systems

* Best practice in the management of posture for a person with a
physical/neurological disability

* Entry level sports power wheelchair

* Out of warranty AT replacement

* Benefits of rotating/powered turning bed features

* Splinting, Botox and serial casting

* Safety of front versus second or third row conversion

* Bariatric wheelchair transport

* Bowel care consumables

* Comparison of catheter models

* Insulin Pumps

* Research into portable suction machines and respiratory supports

* CPAP funding, use and management

* Phrenic nerve pacing

 

thanks

 

melissa

 

-------------------------------------------------------------------

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12477 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12477 email]
9. https://aka.ms/LearnAboutSenderIdentific...

hide quoted sections

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

hide quoted sections

Dear Melissa

Thank you for your email and attention to this request. I apologise in the
delay with providing you with a decision on access.

In regard to your request, I advise that I am in the final stages of your
request and anticipate on providing you with a response within the coming
weeks.

I acknowledge that this has been a long process and apologise again for
the delay.

Should you have any questions of concerns, please do not hesitate to
contact me at [1][NDIA request email].

Warmest regards,

Wendy (WNN633)

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E: [2][NDIA request email]

 

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

-----Original Message-----
From: Melissa O'Connell <[FOI #12477 email]>
Sent: Friday, 2 May 2025 12:56 PM
To: foi <[NDIA request email]>
Subject: Re: Freedom of Information request - TAB documents from the list
(mobility/health)

 

[You don't often get email from
[6][FOI #12477 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

 

 

i haven’t gotten any response to my emails asking about this request that
is 5 months old and 3 months overdue. can you please let me know what is
happening?

 

 

 

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[8]https://aus01.safelinks.protection.outlo......

 

 

 

thank you

 

 

 

melissa o’connell

 

 

 

-----Original Message-----

 

 

 

Thank you for your email to the National Disability Insurance Agency

 

(NDIA) Freedom of Information (FOI) team.

 

 

 

Please note: due to a high volume of requests, our ability to respond to

 

you in a timely manner may be affected. We will action your request as

 

soon as possible and will endeavour to process your matter within the

 

legislative deadlines. We may need to seek your agreement to an extension

 

of time. We appreciate your understanding if this is required.

 

 

 

Participant Information

 

Did you know the NDIA has other ways to access the documents and

 

information that we hold?

 

 

 

 

 

Participants, Guardians and Nominees can obtain copies of some participant

 

information through our National Contact Centre (NCC). For more

 

information about what’s available through the NCC, please contact 1800

 

800 110.

 

 

 

 

 

Please visit our [1]Access to Information webpage to find out more about

 

accessing information through:

 

 

 

* The [2]Participant Information Access (PIA) scheme

 

 

 

* The [3]Information Publication Scheme (IPS)

 

 

 

* The [4]myplace portal for participants

 

 

 

* The [5]myplace portal for providers

 

 

 

Access to Data

 

 

 

You can also request data and statistics. Please visit our [6]Data and

 

insights webpage page for further information.

 

 

 

 

 

If you are able to obtain your information from a source listed above, you

 

can withdraw your FOI request by emailing [7][NDIA request email]

 

 

 

Further Information

 

 

 

Information about how to make an FOI request can be found on our website:

 

[8]Freedom of Information

 

 

 

 

 

Should you have a query unrelated to FOI, please contact the Agency by

 

email at [9][email address] or via webchat at [10]ndis.gov.au.

 

Alternatively, you can also contact us by phoning 1800 800 110.

 

 

 

 

 

Kind regards

 

 

 

 

 

Freedom of Information Team

 

Complaints Management & FOI Branch

 

General Counsel Division

 

National Disability Insurance Agency

 

E [11][NDIA request email]  

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

References

 

 

 

Visible links

 

1.
[9]https://aus01.safelinks.protection.outlo...

 

2.
[10]https://aus01.safelinks.protection.outlo...

 

3.
[11]https://aus01.safelinks.protection.outlo...

 

4.
[12]https://aus01.safelinks.protection.outlo...

 

5.
[13]https://aus01.safelinks.protection.outlo...

 

6.
[14]https://aus01.safelinks.protection.outlo...

 

7. [15]mailto:[NDIA request email]

 

8.
[16]https://aus01.safelinks.protection.outlo...

 

9. [17]mailto:[email address]

 

10.
[18]https://aus01.safelinks.protection.outlo...

 

11. [19]mailto:[NDIA request email]

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[20][FOI #12477 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[21]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #12477 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://www.righttoknow.org.au/request/t
9. https://www.ndis.gov.au/about-us/policie...
10. https://www.ndis.gov.au/about-us/policie...
11. https://www.ndis.gov.au/about-us/policie...
12. https://www.ndis.gov.au/participants/usi...
13. https://www.ndis.gov.au/providers/workin...
14. https://data.ndis.gov.au/
15. mailto:[ndia
16. https://www.ndis.gov.au/about-us/policie...
17. mailto:[email
18. https://www.ndis.gov.au/
19. mailto:[ndia
20. mailto:[FOI #12477 email]
21. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Melissa O’Connell

 

Thank you for your request for information.

 

Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you.

 

Kind regards

 

Wendy (WNN633)

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E: [2][NDIA request email]

 

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

-----Original Message-----
From: Melissa O'Connell <[FOI #12477 email]>
Sent: Thursday, 29 May 2025 1:02 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 24/25-0889 - Update to your request [SEC=OFFICIAL]

 

dear wendy,

 

 

 

it's been like 6 months since i made this request can you please send me
the files?

 

 

 

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[6]https://aus01.safelinks.protection.outlo...

 

 

 

thank you

 

 

 

melissa o’connell

 

 

 

-----Original Message-----

 

 

 

Dear Melissa

 

 

 

Thank you for your email and attention to this request. I apologise in the

 

delay with providing you with a decision on access.

 

 

 

In regard to your request, I advise that I am in the final stages of your

 

request and anticipate on providing you with a response within the coming

 

weeks.

 

 

 

I acknowledge that this has been a long process and apologise again for

 

the delay.

 

 

 

Should you have any questions of concerns, please do not hesitate to

 

contact me at [1][NDIA request email].

 

 

 

Warmest regards,

 

 

 

Wendy (WNN633)

 

 

 

Senior Freedom of Information Officer

 

 

 

Information Release, Privacy and Legal Operations Branch

 

 

 

Reviews and Information Release Division

 

 

 

National Disability Insurance Agency

 

 

 

E: [2][NDIA request email]

 

 

 

 

 

 

 

[3]Title: NDIS delivered by the National Disability Insurance Agency

 

 

 

[4]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

 

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[7][FOI #12477 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[8]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. https://www.righttoknow.org.au/request/t...
7. mailto:[FOI #12477 email]
8. https://www.righttoknow.org.au/help/offi...

hide quoted sections