Testing and evaluation plans around Centrelink online compliance scheme

Anthony Baxter made this Freedom of Information request to Department of Human Services

Response to this request is long overdue. By law, under all circumstances, Department of Human Services should have responded by now (details). You can complain by requesting an internal review.

From: Anthony Baxter

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Dear Department of Human Services,

I would like to request all documentation and internal communications related to the testing and evaluation process around the Centrelink online compliance scheme[1], in particular around the processes to minimise the risk of issuing incorrect debt notices caused by averaging annual earnings across a year.

I ask that all fees in relation to this request be waived because the release of this information is in the public interest as it is useful in improving service delivery by the Department.

[1] https://www.mhs.gov.au/media-releases/20...

Yours faithfully,
Anthony Baxter

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Ralph Wayment left an annotation ()

I think it's particularly important to get the Functional Specifications because they'll reflect the brief & show the agreed scope, rules, exceptions, data matching methodology & contact methodology signed off by the developers & the Government prior to implementation. They'll describe intent.

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From: FOI.LEGAL.TEAM
Department of Human Services


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Attachment LEX 24876 Registration ack letter.pdf
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Hello Mr Baxter,

 

Please find attached correspondence in relation to your FOI request.

 

Kind regards,

 

FOI Legal Team

FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]

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From: FOI.LEGAL.TEAM
Department of Human Services


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Attachment LEX 24876 Consultation 24AB notice.pdf
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Dear Mr Baxter

 

Please find attached correspondence in relation to your Freedom of
Information request (LEX 24876).

 

Regards

 

FOI Legal Team

FOI and Litigation Branch | Legal Services Division

Department of Human Services

* [1][email address]

 

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This email is intended for the use of the addressee and may contain
information that is confidential, commercially valuable or subject to
Legal Professional Privilege. Privilege is not waived by the mistaken
delivery of this email. If you are not the intended recipient of this
email you are notified that any use of dissemination of this communication
is strictly prohibited. If you have received this communication in error
please notify the sender immediately and permanently delete this email.

 

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