Dear Department of Home Affairs,

Whenever a visa application is referred to VACCU, processing times increase drastically and become about several years due to a huge backlog.
There is no way for the applicants to get approximate information on how many months/years their case might take to get a resolution.

I would like to request any documents/reports/statistics about VACCU work for 2021/2022 year that may point on what year they are generally processing these days and so where it the head of the queue.

Yours faithfully,
Nikolai Latyshev

FOI, Department of Home Affairs

** This is an automated response. Please do not reply to this email **

 

IMPORTANT INFORMATION

 

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section.

 

The FOI section only responds to valid FOI requests and other matters
relating to the Freedom of Information Act 1982 (the FOI Act).  Visit the
FOI Information on our Website for more information on what [1]information
can be accessed under the FOI Act 1982.

 

What is a valid FOI request?

 

A valid FOI request may be for:

- documents you previously provided to the Department as part of a visa
application

- a copy of a decision record made by the Department

- statistical information held by the Department

- papers or briefings the Department prepared.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

 

A valid FOI request must:

o Be in writing and state the request is for consideration under the FOI
Act.
o Have enough information for us to be able to identify the documents
you are seeking.
o Provide a physical or electronic address where we can send our
decision.

 

Do not send duplicate emails as this may cause longer delays in processing
times.

 

What is an invalid FOI request?

 

Invalid FOI requests may include:

- Making a visa application

- Seeking evidence of your Australian Citizenship

- Seeking information about traveling to or departing Australia.

 

If your email is not specific an FOI request or FOI related matter, the
FOI section will not respond.

 

What happens next?

Once we receive and have registered your FOI request, we will send you an
acknowledgment letter by email. Read the acknowledgment letter carefully
for further instructions.

 

FOI requests are generally processed in the order they are received.

 

We will contact you as soon as the Department has assessed your request
under the FOI Act.

 

We’re responding to a large volume of requests

Due to the current high volume of requests, we will not provide progress
up-dates on current FOI requests.  This is to ensure we are able to
process as many requests as possible, including yours.

 

If processing your request is going to take us a lot of time and because
it is large or unspecific, it may be refused.  

 

Still have a question or request?

If you still have a question, which has not been answered above, and which
is about the work of the Department, use our general enquiries web page

[2]https://immi.homeaffairs.gov.au/help-sup...

 

You may be able to resolve your enquiry faster using these other resources

 

We only action and respond to FOI requests that are valid under the
Freedom of Information Act 1982. You may be able to resolve your enquiry
faster by using these resources:

 

General information about travelling to Australia:

 

The Department of Home Affairs, “Entering Australia” site
[3]https://immi.homeaffairs.gov.au/entering...

 

·       For visa and our requirements for entry to Australia
[4]https://immi.homeaffairs.gov.au/visas/ge...

For a copy of your visa refusal or visa grant letter you should contact
the office where you lodged your visa application. 

·       To check your current visa details and conditions use the
Department’s Visa Entitlement Verification Online (VEVO) portal which can
be accessed [5]here

·       If you are experiencing technical difficulties in lodging your
visa application through ImmiAccount, submit your concerns through the
ImmiAccount Technical Support Form, which is accessible [6]here.

·       For evidence of your Australian Citizenship please refer [7]here.
The FOI Section does not process these requests.

·       For movement records or travel history complete the online
International Movement Records form [8]here. The FOI Section does not
process these requests.

·       To update your details, including your Passport details, you can
notify the Department [9]here. The FOI Section does not process these
requests.

 

 

We appreciate your feedback         

We appreciate your feedback to help improve our services.

 

If you would like to provide feedback to us please use our Compliments,
complaints and suggestions form.
[10]https://www.homeaffairs.gov.au/help-and-...

 

 

Thank you

Information updated 11 January 2022

 

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/access-an...
2. https://immi.homeaffairs.gov.au/help-sup...
3. https://immi.homeaffairs.gov.au/entering...
4. https://immi.homeaffairs.gov.au/visas/ge...
5. https://immi.homeaffairs.gov.au/visas/al...
6. https://immi.homeaffairs.gov.au/help-sup...
7. https://immi.homeaffairs.gov.au/citizens...
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FOI, Department of Home Affairs

OFFICIAL: Sensitive
Personal-Privacy

2 November 2022

Nikolai Latyshev
BY EMAIL: [FOI #9510 email]

In reply please quote:
FOI Request: FA 22/11/00064
File Number: FA22/11/00064

Dear Nikolai Latyshev

I refer to your email dated 30 October 2022, in which you requested access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Whenever a visa application is referred to VACCU, processing times increase drastically and become about several years due to a huge backlog.
There is no way for the applicants to get approximate information on how many months/years their case might take to get a resolution.
I would like to request any documents/reports/statistics about VACCU work for 2021/2022 year that may point on what year they are generally processing these days and so where it the head of the queue.

Intention to refuse request

I am writing to tell you that I intend to refuse your request on the basis that a practical refusal reason exists. However, before I make a final decision to do this, you have an opportunity to revise your request to remove the practical refusal reason. This is called a ‘request consultation process’. You have 14 days to respond to this notice in one of the ways set out below.

Power to refuse request

Section 24 of the FOI Act provides that if the Department is satisfied that a practical refusal reason exists in relation to a request, the Department must undertake a consultation process with you, and if, after that consultation process, the Department remains satisfied that the practical refusal reason still exists, the Department may refuse to give you access to the documents subject to the request.

Practical refusal

A practical refusal reason exists under section 24AA of the FOI Act if either (or both) of the following applies:
(1)(a)(i) the work involved in the processing of the request would substantially and unreasonably divert the resources of the Department from its other operations
(1)(b) the request does not satisfy the requirement in section 15(2)(b) of the FOI Act, which requires you to provide such information concerning the document you are seeking access to, to enable the Department to be able to identify it.

I consider that the request does not satisfy the requirements of section 15(2)(b) of the FOI Act, and accordingly that practical refusal reasons exist under section 24AA(1)(b) of the FOI Act.

Reasons for practical refusal

The Department has considered the scope of this request and its capacity to conduct searches of relevance based on the current scope. The Freedom of Information Act 1982 provides a right to obtain access to “a document of an agency”. It is my preliminary view that your request, in its current form, does not satisfy the requirement in section 15(2)(b) of the FOI Act and is therefore not valid.

A request for “any documents/reports/statistics” is too broad to identify relevant business areas of the Department and/or conduct effective searches.

In consideration of the above, I am satisfied that the Department is currently unable to identify documents of relevance based on the information provided in scope. I consider that this would result in the decision maker being unable to certify that all relevant documents have been provided and considered in the assessment of this request and that a practical refusal reason exists in relation to this request.

As such, I am satisfied that your request is not valid and a practical refusal reason exists in this request.

Request Consultation Process

To enable the Department to consider your request for access under the FOI Act, the Department will require sufficient information concerning the specific existing documents you are seeking access to, so as to enable the Department to identify those documents.

The following will not be processed as part of this request, below are the reasons.

Whenever a visa application is referred to VACCU, processing times increase drastically and become about several years due to a huge backlog.
There is no way for the applicants to get approximate information on how many months/years their case might take to get a resolution.

The Freedom of Information Act 1982 provides a right to obtain access to “a document of an agency”. As such, it is not possible for the Department to provide general information or responses to questions under the FOI Act.

You now have an opportunity to revise your request to enable it to proceed.

In order to process your request in a timely manner, FOI and the relevant business area require your assistance to narrow down the scope of your request due to its broad nature and the amount of Departmental resources involved in processing this request.

You may wish to revise your request, for example;

The year of the visa applications that the VACCU processed during the financial year 2021-2022.
For visa applications referred to the VACCU, the date of the visa application that is at the head of the queue (as at 30 September 2022).

Please note that if you require data as at the date your request was received, 30 October 2022, the Department will be able to process your request to the nearest completed reporting milestone, which is to the end of September 2022.

If you would prefer to withdraw your request and resubmit it when the full October 2022 data set is available in mid-November 2022, please advise the Department via return email.

Your request is currently not a valid request for the purposes of section 15(2)(b) of the FOI Act. As part of this practical refusal consultation, you have 14 days to do one of the following:

• withdraw your request;
• make a revised request;
• indicate that you do not wish to revise your request.

If you do not do one of the three things listed above during the consultation period (14 days) or you do not consult the contact person listed below during this period, the Department will take no further action with your request.

Contact

Should you wish to revise your request or have any questions in relation to this process, please do not hesitate to contact [Department of Home Affairs request email].

Kind regards

FOI Officer - Jade
Freedom of Information
Department of Home Affairs
E: [Department of Home Affairs request email]

Personal-Privacy
OFFICIAL: Sensitive

show quoted sections

Dear FOI,

Thank you for your reply. I want to revise the request:

What is the year of the visa applications that the VACCU processed during the financial year 2021-2022?
For visa applications referred to the VACCU, the date of the visa application that is at the head of the queue (as of 30 September 2022).

By "at the head of the queue" I mean applications' lodgement dates that have been released by VACCU, e.g. back to the immigration department in case of approval.

If the above is possible, it would be great to additionally share the same for the last 5 years (as of 30 September each year respectively) to understand the trend for future visitors of this request.

Yours sincerely,
Nikolai Latyshev

FOI, Department of Home Affairs

** This is an automated response. Please do not reply to this email **

 

IMPORTANT INFORMATION

 

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section.

 

The FOI section only responds to valid FOI requests and other matters
relating to the Freedom of Information Act 1982 (the FOI Act).  Visit the
FOI Information on our Website for more information on what [1]information
can be accessed under the FOI Act 1982.

 

What is a valid FOI request?

 

A valid FOI request may be for:

- documents you previously provided to the Department as part of a visa
application

- a copy of a decision record made by the Department

- statistical information held by the Department

- papers or briefings the Department prepared.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

 

A valid FOI request must:

o Be in writing and state the request is for consideration under the FOI
Act.
o Have enough information for us to be able to identify the documents
you are seeking.
o Provide a physical or electronic address where we can send our
decision.

 

Do not send duplicate emails as this may cause longer delays in processing
times.

 

What is an invalid FOI request?

 

Invalid FOI requests may include:

- Making a visa application

- Seeking evidence of your Australian Citizenship

- Seeking information about traveling to or departing Australia.

 

If your email is not specific an FOI request or FOI related matter, the
FOI section will not respond.

 

What happens next?

Once we receive and have registered your FOI request, we will send you an
acknowledgment letter by email. Read the acknowledgment letter carefully
for further instructions.

 

FOI requests are generally processed in the order they are received.

 

We will contact you as soon as the Department has assessed your request
under the FOI Act.

 

We’re responding to a large volume of requests

Due to the current high volume of requests, we will not provide progress
up-dates on current FOI requests.  This is to ensure we are able to
process as many requests as possible, including yours.

 

If processing your request is going to take us a lot of time and because
it is large or unspecific, it may be refused.  

 

Still have a question or request?

If you still have a question, which has not been answered above, and which
is about the work of the Department, use our general enquiries web page

[2]https://immi.homeaffairs.gov.au/help-sup...

 

You may be able to resolve your enquiry faster using these other resources

 

We only action and respond to FOI requests that are valid under the
Freedom of Information Act 1982. You may be able to resolve your enquiry
faster by using these resources:

 

General information about travelling to Australia:

 

The Department of Home Affairs, “Entering Australia” site
[3]https://immi.homeaffairs.gov.au/entering...

 

·       For visa and our requirements for entry to Australia
[4]https://immi.homeaffairs.gov.au/visas/ge...

For a copy of your visa refusal or visa grant letter you should contact
the office where you lodged your visa application. 

·       To check your current visa details and conditions use the
Department’s Visa Entitlement Verification Online (VEVO) portal which can
be accessed [5]here

·       If you are experiencing technical difficulties in lodging your
visa application through ImmiAccount, submit your concerns through the
ImmiAccount Technical Support Form, which is accessible [6]here.

·       For evidence of your Australian Citizenship please refer [7]here.
The FOI Section does not process these requests.

·       For movement records or travel history complete the online
International Movement Records form [8]here. The FOI Section does not
process these requests.

·       To update your details, including your Passport details, you can
notify the Department [9]here. The FOI Section does not process these
requests.

 

 

We appreciate your feedback         

We appreciate your feedback to help improve our services.

 

If you would like to provide feedback to us please use our Compliments,
complaints and suggestions form.
[10]https://www.homeaffairs.gov.au/help-and-...

 

 

Thank you

Information updated 11 January 2022

 

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/access-an...
2. https://immi.homeaffairs.gov.au/help-sup...
3. https://immi.homeaffairs.gov.au/entering...
4. https://immi.homeaffairs.gov.au/visas/ge...
5. https://immi.homeaffairs.gov.au/visas/al...
6. https://immi.homeaffairs.gov.au/help-sup...
7. https://immi.homeaffairs.gov.au/citizens...
8. https://immi.homeaffairs.gov.au/entering...
9. https://immi.homeaffairs.gov.au/change-i...
10. https://www.homeaffairs.gov.au/help-and-...

FOI, Department of Home Affairs

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:
FOI Request: FA 22/11/00064
File Number: FA22/11/00064

Dear Nikolai Latyshev

Acknowledgement of Freedom of Information Access request

This letter acknowledges that on 30 October 2022 the Department of Home Affairs (the Department) received your request to access documents held by the Department under the Freedom of Information Act 1982 (the FOI Act). This letter also provides important information about your request.

Scope of request

You have requested access to the following:

On 30 October 2022 you requested access to the following:

Whenever a visa application is referred to VACCU, processing times increase drastically and become about several years due to a huge backlog.
There is no way for the applicants to get approximate information on how many months/years their case might take to get a resolution.
I would like to request any documents/reports/statistics about VACCU work for 2021/2022 year that may point on what year they are generally processing these days and so where it the head of the queue.

On 4 November 2022 you amended the scope of your request to:

What is the year of the visa applications that the VACCU processed during the financial year 2021-2022?
For visa applications referred to the VACCU, the date of the visa application that is at the head of the queue (as of 30 September 2022).

By "at the head of the queue" I mean applications' lodgement dates that have been released by VACCU, e.g. back to the immigration department in case of approval.

The following will not be processed as part of this request, below are the reasons.

If the above is possible, it would be great to additionally share the same for the last 5 years (as of 30 September each year respectively) to understand the trend for future visitors of this request.

It is not possible to add to your request after submitting your FOI request. You can however lodge a new FOI request to seek additional information.

Your request has been allocated FOI request number FA 22/11/00064. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe

The timeframe for processing a request is 30 days from the day we receive your request, as set out in the FOI Act.

Your review rights in relation to your request are available on the website of the Office of the Australian Information Commissioner.

Fees and Charges

Charges do not apply to requests from individuals seeking access to documents about themselves. However, a charge may apply to all other requests for access to documents.

Charges are based on the amount of time the Department spends on your request. Charges can range from $10 to over $1,000 depending on the complexity and scope of your request. The Office of the Australian Information Commissioner reported that across the public service, the average charge notified was $335.50 in 2020-21.

If a charge applies, you will be issued with a Notice of Charge that explains the charge and your options.

Detailed information about FOI charges that may apply to your FOI request is available on the Department’s website.

We do not provide personal details of staff

The Department’s practice is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request. However names of staff that have previously been released in departmental correspondence may be disclosed.

We do not provide duplicated documents

If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exist.

Publication of document

Released documents you request may be published to our website

Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

How to reduce or withdraw your request

Reducing the scope of your request can reduce the time and charges associated with processing your FOI request.

To reduce or withdraw your request, contact the FOI section at [Department of Home Affairs request email] and include your FOI request number.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at [Department of Home Affairs request email].

Kind regards

FOI Officer - Jade
Freedom of Information
Department of Home Affairs
E: [Department of Home Affairs request email]

Personal-Privacy
OFFICIAL: Sensitive

show quoted sections

FOI, Department of Home Affairs

1 Attachment

OFFICIAL

 

In reply please quote:

FOI Request: FA 22/11/00064

File Number: FA22/11/00064

 

Dear Mr Latyshev

 

I refer to your request to access documents under the Freedom of
Information Act 1982 (the FOI Act), which the Department of Home Affairs
(the Department) received on 30 October 2022.

 

As provided under section 29 of the Freedom of Information Act 1982 (the
FOI Act) and the Freedom of Information (Charges) Regulations 1982 (the
Regulations), I have determined that payment is required for this request
to be processed.

 

Preliminary assessment of charges

 

I have assessed the work the Department would need to do to process your
request, taking into account the time that would be spent by the relevant
business areas in searching for and retrieving documents and assessing the
documents for release. I have calculated the charge as follows:

 

Search and retrieval: (2 hours, 35 minutes @ $15 per hour) = $38.00

Decision making: No charge

(no charges are applied for the first five hours of decision-making)

 

Total: $38.00

(charge has been rounded down to the nearest whole dollar amount)

 

Next steps

 

 

Within 30 days of this email you must:

 

•      pay the charge indicated in the attached invoice for your request
to proceed, or

•      write to the Department if you believe the charge has been wrongly
assessed, should be reduced or not imposed, or

•      withdraw your request.

 

Your request will not be processed until you take one of these actions.
Your request will be withdrawn if you do not take action with 30 days.

 

 

Option 1: Pay the charge

 

If you choose to pay the charge, you are deemed to have accepted the
Department’s decision to impose the charge.

If the Department does not make a decision on your request within the
statutory time limit, we will refund your payment.

 

Details of how to pay are contained in the attached invoice.

 

Option 2: Write to the Department to contend charges are incorrect or
should be waived or reduced

 

You can contest the charge on the grounds that the charge was not properly
calculated, or:

 

•       that payment of the charge, or part of it, would cause you
financial hardship

•       that giving access to the documents is in the general public
interest, or in the interest of a substantial section of the public.

 

This is not an exhaustive list and the Department may consider any other
relevant matters.

 

Please set out your reasons as clearly as possible and provide supporting
evidence.

 

The Department has a statutory timeframe of 30 days from the date of your
response to make a decision to reduce or not impose a charge. We will
notify you of our charges decision in writing.

 

Option 3: Withdraw your request

 

To withdraw your request, please send an email to
[1][Department of Home Affairs request email] or reply to this email stating that you wish to
withdraw the request.

 

If you withdraw your request, we will close your request and no charges
will be incurred.

 

Timeframe for your response

 

You must respond to this notice within 30 days, which is by Thursday, 22
December 2022.

 

If you do not provide a written response within this timeframe your
request will be deemed withdrawn under section 29(2) of the Act. No
charges will be incurred.

 

Legislation and further information

 

A copy of the FOI Act is available at
[2]https://www.legislation.gov.au/Series/C2...

 

Information about how we calculate charges can be seen at: [3]We consider
your Freedom of Information request (homeaffairs.gov.au)

 

The Office of the Australian Information Commissioner also provides
information about charging at: [4]What charges may apply? - Home
(oaic.gov.au)

 

Contact

 

Please contact [5][Department of Home Affairs request email] if you have any questions about
this notice.

 

Yours sincerely

 

[signed electronically]

 

Elaine - position number 60097486

FOI Officer | Freedom of Information Section

FOI and Records Management Branch

Data and Economics Analysis Centre| Executive Group

Department of Home Affairs

 

OFFICIAL

 

 

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[Department of Home Affairs request email]
2. https://www.legislation.gov.au/Series/C2...
3. https://www.homeaffairs.gov.au/access-an...
4. https://www.oaic.gov.au/freedom-of-infor...
5. mailto:[Department of Home Affairs request email]

Department of Home Affairs

1 Attachment

Dear Customer,

Please see attached Receipt for your recent payment.

Important Notice:
If you have received this email by mistake, please advise the sender and delete the message and attachments immediately.
This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.
Home Affairs respects your privacy and has obligations under the Privacy Act 1988.
The official departmental privacy policy can be viewed on the department's website.

This is a system generated message, please do not reply.

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

FOI, Department of Home Affairs

2 Attachments

OFFICIAL

Dear Mr/Ms Latyshev

 

 

FOI Request FA 22/11/00064

 

I refer to your FOI request received on 30 October 2022, seeking access to
the following:

 

           

What is the year of the visa applications that the VACCU processed during
the financial year 2021-2022?

 

For visa applications referred to the VACCU, the date of the visa
application that is at the head of the queue (as of 30 September 2022).

 

 

 

The Department has made a decision on your request. Please find attached
the decision and document released under the FOI Act.  

 

 

 

Regards,

 

Elaine - position 60097486

FOI Decision Maker

FOI and Records Management Branch

Executive Group

Department of Home Affairs | [1]www.homeaffairs.gov.au

[2][Department of Home Affairs request email]

 

 

 

OFFICIAL

 

 

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.homeaffairs.gov.au/
2. mailto:[Department of Home Affairs request email]%0d