Commonwealth Ombudsman

Part of the Prime Minister portfolio and a Federal authority, also called CO

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The Commonwealth Ombudsman safeguards the community in its dealings with Australian Government agencies. The Ombudsman’s office handles complaints, conducts investigations, performs audits and inspections, encourages good administration, and carries out specialist oversight tasks. The Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Taxation, Postal Industry, ACT, Overseas Students Ombudsman and Norfolk Island Ombudsman.

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Access to operational or administrative documents
Follow up sent to Commonwealth Ombudsman by D on .
MR22/00465 Information Access, Please find submissions in response to Meka Larsen's correspondence of 8 August 2025: https://www.righttoknow.org.au...
Presentation
Response by Commonwealth Ombudsman to Lex on .
OFFICIAL Dear Lex   Please see attached decision letter and documents for FOI-2025-80053.   Kind regards   Senior Legal Officer Defence...
Documents relating to Iain Anderson’s appointment as Commonwealth Ombudsman
Response by Commonwealth Ombudsman to James Andrew Douglass on .
OFFICIAL Dear Mr Douglass, Please find revised decision and documents for release attached. Kind regards, The Office of the Commonwealth Ombudsman...
FOI-2023-10082 - emails or other communications directed at all staff about the Royal Commission on the Robo-debt Scheme
Follow up sent to Commonwealth Ombudsman by AJB on .
Reference: MR24/00487 I refer to my email of 8 December 2024, which has gone unanswered: https://www.righttoknow.org.au/request/foi_2023_10082_ema...
Documents Relating to the Sharing of DVA Client Information
Response by Commonwealth Ombudsman to noseyrosey on .
OFFICIAL Our Ref: FOI-2024-80054   Dear Nosey   Please see attached decision letter for your Freedom of Information Request dated 18 Decembe...
Complaint handling forum 2024
Response by Commonwealth Ombudsman to Lex on .
OFFICIAL Dear Lex,   Please find attached:  1. Your decision letter  2. Document for release   If you have any questions, you may contact...
The most up to date version of the Commonwealth Ombudsman's Work Practices Manual for complaint management
Response by Commonwealth Ombudsman to AJB on .
Dear AJB, We have uploaded a copy of the Work Practices Manual on the disclosure log. You can find it here: https://www.ombudsman.gov.au/__data/assets...
Style Guides/Brand Guides/Writing Guides for Commonwealth Ombudsman
Response by Commonwealth Ombudsman to Alex Pentland on .
OFFICIAL Please see attached:   o Binder1_Part2   Warm regards,   Sophia Legal Officer Defence, Investigations, ACT & Legal Branch...
Recruitment of contractor staff for the FOI team
Response by Commonwealth Ombudsman to Cynthia T on .
Ombudsman reference: FOI-2022-10012 Dear Cynthia I refer to my decision on your Freedom of Information request dated 18 March 2022. The third party...
Records of the Office of the Commonwealth Ombudsman’s legal services expenditures for the 2021-2022 financial year
Response by Commonwealth Ombudsman to Stephen on .
OFFICIAL   Dear Stephen   I attach correspondence in relation to your complaint:    1. Decision letter dated 22 March 2023.  2. Document t...
Recruitment of "Contractor EL1 equivalent in the role of Assistant Director”
Response by Commonwealth Ombudsman to Cynthia T on .
OFFICIAL Dear Cynthia, I refer to my email below providing my decision on your Freedom of Information request dated 29 January 2022. Unfortunately, m...
Public Interest Disclosure - meaning of contravention of law, corruption, perverting course of justice, maladministration, & abuse of public trust
Response by Commonwealth Ombudsman to Trav S on .
OFFICIAL   Dear Mr Trav S   I attach correspondence in response to your Freedom of Information request of 8 August 2021.   Yours sincerely...
Non-ongoing or Higher Duties staff
Response by Commonwealth Ombudsman to JanaeBrown on .
OFFICIAL Dear Ms Brown   I attach the following things in response to your Freedom of Information request dated 14 September 2020:   ·      ...
COVID-19 FOI Request: Misconduct by ASIC Officer Monique Adofaci
Response by Commonwealth Ombudsman to Phillip Sweeney on .
OFFICIAL Dear Mr Sweeney,   Please find attached my decision on your FOI request made to our Office of 16 July 2020.   Regards,     Ke...
Digital Information Systems Used for Accounting and Corporate Records Management
Follow up sent to Commonwealth Ombudsman by Marcus (Account suspended) on .
Thank you, but unfortunately I had to submit my essay without these details, as the deadline had passed by the time you replied. Maybe I might be...
Jurisdiction of the Commonwealth Ombudsman
Response by Commonwealth Ombudsman to Phillip Sweeney on .
Our ref: FOI-2018-50105   Dear Mr Sweeney,   Please find attached my decision letter in response to your Freedom of Information request of 22...
Correspondence with the Joint Parliamentary Committee
Response by Commonwealth Ombudsman to Phillip Sweeney on .
Dear Mr Sweeney   Please find attached the following two documents in response to your Freedom of Information request of 31 May 2018:   1.    ...
Precise salaries paid to the Commonwealth Ombudsman's SES officers for FY14/15, FY15/16 and FY16/17
Response by Commonwealth Ombudsman to Name withheld on .
Dear FOI applicant   I attach the following things in response to your Freedom of Information request of 29 January 2018:   ·         My decis...
Consultations regarding Waiver of Privacy Act Personal Information Disclosure Certificate - Veterans’ Affairs Legislation Amendment (Digital Readiness and Other Measures) Bill 2016
Follow up sent to Commonwealth Ombudsman by Verity Pane on .
Thank you for the additional clarification Jim, and your further explanatory comments. They were much appreciated. While I consider there are some...
FOI Delegations - 2016
Response by Commonwealth Ombudsman to Ben Fairless on .
Dear Mr Fairless It has been brought to my attention that the document to which you seek access is available under the Information Publication Scheme...
Documents related to 2016-510597
Response by Commonwealth Ombudsman to Ben Fairless on .
Dear Mr Fairless   I attach the following things in response to your Freedom of Information request of 1 December 2016:   ·         My decisio...
Australia's Worst White-Collar Crime
Request to Commonwealth Ombudsman by Phillip Sweeney. Annotated by Ben Fairless on .
No further annotations will be allowed on this request, and I've hidden annotations made after my post which don't comply with our rules. If you have a...

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