We don't know whether the most recent response to this request contains information or not – if you are Karen Reynolds please sign in and let everyone know.

A copy of correspondence to the staff member who coordinates the NDIA website directing a change to the name 'Plena Healthcare'

We're waiting for Karen Reynolds to read recent responses and update the status.

Dear National Disability Insurance Agency,

Last month, NDIA CEO Martin Hoffman appeared in Estimates to answer questions about Independent Assessments.

Some of the content of those questions involved a company which former NDIA CEO Rob de Luca was involved in. The name of the company is or was Plena Healthcare.

On or around the same date, an unknown staff member changed the name on the website to 'Allied Group'.

This is the original link.
https://web.archive.org/web/202102100307...
This is the new link.
https://www.ndis.gov.au/news/5967-improv...

Please provide:
a) any email, letter, copy of text or other instruction to the member of staff who changed the name on the website
b) any email, letter, copy of text or other advice sent or received about the justification for the name change on the website
c) any external advice from any parties advising about the name change from Plena to Allied Group.

Yours faithfully,

Karen Reynolds

National Disability Insurance Agency

2 Attachments

  • Attachment

    attachment.delivery status

    0K Download

  • Attachment

    Freedom of Information request A copy of correspondence to the staff member who coordinates the NDIA website directing a change to the name Plena Healthcare.txt

    2K Download View as HTML

This is the mail system at host righttoknow.org.au.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[NDIA request email]>: Host or domain name not found. Name service error for
name=ndis.gov.au type=MX: Host not found, try again

Sent request to National Disability Insurance Agency again.

foi, National Disability Insurance Agency

Thank you for contacting the National Disability Insurance Agency (NDIA).

 

Freedom of Information

 

If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt.  We may be in touch with you sooner if your request is
too large or vague.

 

We are committed to processing all requests as quickly as possible.  We
will keep in regular contact with you, especially if there's any delay in
making a decision.

 

Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [2][NDIA request email] if you have any questions or
require help.

 

Participant Information Access

 

If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.

 

To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [4][email address] if you have any
questions or require help.

 

Other enquiries

 

If your message is for something else, you should direct it to
[5][email address].

 

If your message is received outside our business hours of 9am to 5pm
(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.

 

If your message is urgent, you can call our National Conact Centre on 1800
800 110.

 

Warm regards

 

NDIA FOI Team
Email: [6][email address]

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]

foi, National Disability Insurance Agency

2 Attachments

Dear Karen Reynolds

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require the attachment in a different format, please let us know.

 

We will process your request as quickly as possible.  We will also keep in
regular contact with you, especially if there's any delay.  At this stage,
you can expect to hear from us on or before 1 July 2021.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

 

show quoted sections

References

Visible links
1. mailto:[NDIA request email]

foi, National Disability Insurance Agency

1 Attachment

Dear Karen Reynolds

 

Thank you for your request for information.

 

We’re sorry to let you know that it’s taken us longer than expected to
process your request. This is because of the extensive number of
consultations required to identify the documents that may be in scope of
your request, due to its complex nature.  

 

We are therefore writing to seek your agreement to a 30 day extension of
time under section 15AA of the FOI Act.  This will make your new due date
1 August 2021.

 

Please let us know whether you agree by 5:00pm 24 June 2021. 

 

If you don’t agree to the extension as, if not, we may need to seek an
extension from the Office of Australian Information Commissioner under
section 15AB of the FOI Act.

 

We’re sorry that it’s taken us longer than expected and we appreciate your
patience.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

 

show quoted sections

References

Visible links
1. mailto:[NDIA request email]

Jasmin Clarke,

5 Attachments

Our reference: RQ21/01617

Agency reference: FOI 20/21-0803

Ms Karen Reynolds

 

Sent by email: [1][FOI #7327 email]

Extension of time application by the National Disability Insurance Agency

Dear Ms Reynolds

 

I write to advise that on 25 June 2021, the Office of the Australian
Information Commissioner (the OAIC) received an application from the
National Disability Insurance Agency (the NDIA) for an extension of time,
to process your FOI request.

 

The NDIA has applied for an extension of time under s 15AB of the Freedom
of Information Act 1982 (Cth) because your request is considered to be
complex.

 

The NDIA has advised the OAIC that:

 

·         On 1 June 2021, the NDIA received your FOI request.

·         The NDIA has advised that recently a large number of FOI
requests were received within a short period of time.

·         The NDIA considers your request to be complex in nature and are
yet to determine whether all documents have been captured within the scope
of your request.

·         The NDIA further advises that it is still in the process of
liaising with multiple business areas and managers to ensure careful
consideration of documents captured and potential sensitivities.

·         The NDIA has advised that due to staff engagement involving
additional senate estimates and multiple Committee hearings, this impacted
the NDIA’s ability to conduct FOI consultations and searches.

·         A further complexity involved the major structural changes with
key staff to address and resolve the staffing shortage due to the
significantly increased workload.

·         In order to make an informed and proper decision, the NDIA
requires additional time to continue engaging with relevant business areas
to finalise additional searches and finalise the decision.

 

The NDIA has requested an extension to 2 August 2021. I will take any
comments you may have to make into account when deciding the application.

 

Please respond to this email by close of business 30 June 2021.  If I do
not hear from you by this date, the decision maker will make a decision on
the basis of the information provided to me by the NDIA.

 

You will be notified of the decision once the matter has been finalised.

 

Further information about extension of time requests may be found on our
website at [2]Extensions of time.

Contact

If you have any questions regarding this email, please contact me on (02)
9284 9847 or via email [3][email address]. Please quote OAIC
reference number at the top of this email in all correspondence.

 

Sincerely

 

[4][IMG]   Jasmin Clarke  |  Assistant
Review and Investigation
Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [5]oaic.gov.au

+61 2 9284 9847  | 
[6][email address]
[10]Subscribe [11]Subscribe to
[7]Facebook | [8]LinkedIn | [9]Twitter |   icon Information
Matters

 

 

show quoted sections

References

Visible links
1. mailto:[FOI #7327 email]
2. https://www.oaic.gov.au/freedom-of-infor...
3. mailto:[email address]
4. https://www.oaic.gov.au/
5. http://www.oaic.gov.au/
6. mailto:[email address]
7. http://www.facebook.com/OAICgov
8. https://www.linkedin.com/company/office-...
9. https://twitter.com/OAICgov
11. https://www.oaic.gov.au/media-and-speech...

Jasmin Clarke,

6 Attachments

Our reference: RQ21/01617

Agency reference: FOI 20/21-0803

Ms Karen Reynolds

 

Sent by email: [1][FOI #7327 email]  

Extension of time under s 15AB

Dear Ms Reynolds

Please find attached a decision of today’s date for an extension of time
from the National Disability Insurance Agency.

 

Sincerely

 

[2][IMG]   Jasmin Clarke  |  Assistant
Review and Investigation
Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [3]oaic.gov.au

+61 2 9284 9847  | 
[4][email address]
[8]Subscribe [9]Subscribe to
[5]Facebook | [6]LinkedIn | [7]Twitter |   icon Information
Matters

 

 

 

 

From: Jasmin Clarke
Sent: Monday, 28 June 2021 2:33 PM
To: [FOI #7327 email]
Subject: RQ21/01617 - Extension of time application by the National
Disability Insurance Agency- Consultation [SEC=OFFICIAL]

 

Our reference: RQ21/01617

Agency reference: FOI 20/21-0803

Ms Karen Reynolds

 

Sent by email: [10][FOI #7327 email]

Extension of time application by the National Disability Insurance Agency

Dear Ms Reynolds

 

I write to advise that on 25 June 2021, the Office of the Australian
Information Commissioner (the OAIC) received an application from the
National Disability Insurance Agency (the NDIA) for an extension of time,
to process your FOI request.

 

The NDIA has applied for an extension of time under s 15AB of the Freedom
of Information Act 1982 (Cth) because your request is considered to be
complex.

 

The NDIA has advised the OAIC that:

 

·         On 1 June 2021, the NDIA received your FOI request.

·         The NDIA has advised that recently a large number of FOI
requests were received within a short period of time.

·         The NDIA considers your request to be complex in nature and are
yet to determine whether all documents have been captured within the scope
of your request.

·         The NDIA further advises that it is still in the process of
liaising with multiple business areas and managers to ensure careful
consideration of documents captured and potential sensitivities.

·         The NDIA has advised that due to staff engagement involving
additional senate estimates and multiple Committee hearings, this impacted
the NDIA’s ability to conduct FOI consultations and searches.

·         A further complexity involved the major structural changes with
key staff to address and resolve the staffing shortage due to the
significantly increased workload.

·         In order to make an informed and proper decision, the NDIA
requires additional time to continue engaging with relevant business areas
to finalise additional searches and finalise the decision.

 

The NDIA has requested an extension to 2 August 2021. I will take any
comments you may have to make into account when deciding the application.

 

Please respond to this email by close of business 30 June 2021.  If I do
not hear from you by this date, the decision maker will make a decision on
the basis of the information provided to me by the NDIA.

 

You will be notified of the decision once the matter has been finalised.

 

Further information about extension of time requests may be found on our
website at [11]Extensions of time.

Contact

If you have any questions regarding this email, please contact me on (02)
9284 9847 or via email [12][email address]. Please quote OAIC
reference number at the top of this email in all correspondence.

 

Sincerely

 

[13][IMG]   Jasmin Clarke  |  Assistant
Review and Investigation
Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW
2001  |  [14]oaic.gov.au

+61 2 9284 9847  | 
[15][email address]
[19]Subscribe [20]Subscribe
[16]Facebook | [17]LinkedIn | [18]Twitter |   icon to Information
Matters

 

 

show quoted sections

References

Visible links
1. mailto:[FOI #7327 email]
2. https://www.oaic.gov.au/
3. http://www.oaic.gov.au/
4. mailto:[email address]
5. http://www.facebook.com/OAICgov
6. https://www.linkedin.com/company/office-...
7. https://twitter.com/OAICgov
9. https://www.oaic.gov.au/media-and-speech...
10. mailto:[FOI #7327 email]
11. https://www.oaic.gov.au/freedom-of-infor...
12. mailto:[email address]
13. https://www.oaic.gov.au/
14. http://www.oaic.gov.au/
15. mailto:[email address]
16. http://www.facebook.com/OAICgov
17. https://www.linkedin.com/company/office-...
18. https://twitter.com/OAICgov
20. https://www.oaic.gov.au/media-and-speech...

We don't know whether the most recent response to this request contains information or not – if you are Karen Reynolds please sign in and let everyone know.