Dear Australian Taxation Office,

I request access under the Freedom of Information Act 1982 (FOI Act) to copies of the current job profiles (or equivalent Position Descriptions / Role Descriptors) held in the ATO’s SAP HR system for the following Service Delivery classifications and roles.

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APS 3

• Service Delivery Officer
• Lodge and Pay Officer
• Debt Collection Officer

APS 4

• Service Delivery Officer
• Work Management Officer
• Lodge and Pay Officer
• Debt Collection Officer

APS 5

• Service Delivery Specialist
• Lodge and Pay Officer
• Work Management Officer
• Debt Collection Officer

APS 6

• Service Delivery Team Leader
• Work Management Officer
• Lodge and Pay Specialist
• Debt Collection Team Leader
• Debt Collection Officer

EL1

• Work Management Officer
• Service Delivery Manager
• Debt Technical Officer
• Debt Collection Manager

EL2

• Service Delivery Director
• Work Management Director

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These roles are used for ATO workforce planning purposes and appear in ATO SAP role listings. I am seeking the standard “Job Profile” or “Role Description” document that defines the duties, expectations, and capability requirements for each classification listed above.

Missing documents / section 24A

If any of these roles do not have a specific job profile or equivalent document, please confirm this in writing and provide either:
(a) a document evidencing the absence of a job profile, or
(b) a schedule identifying which roles do not have a job profile, consistent with section 24A of the FOI Act.

Personal information

I am not seeking the personal information of any individual.
Please redact any names or signatures if they appear on these standard role documents.

Yours faithfully,
Nathan Brunne