Dear Services Australia,

Background: There are messages on customer service lines reminding customers that they will be treated with courtesy and respect, and asking that customers treat staff the same way.

Would you be able to provide the documents in relation to the decision to have this message installed on customer service lines?

I am happy for the names and direct contact details (but not positions) of individuals to be excluded as irrelevant under this request.

Please consider processing this request administratively (outside the FOI Act) if possible. If you are unable to do so, please consider it a formal FOI request.

Yours faithfully,

Ben Fairless

FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear Mr Fairless,

 

Please see correspondence in relation your Freedom of Information Request
attached.

 

Kind Regards,

 

Alexandra, Authorised FOI Decision Maker

Freedom of Information Team

LEGAL SERVICES DIVISION

 

Email: [1][Services Australia request email]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

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1. mailto:[Services Australia request email]

Dear FOI.LEGAL.TEAM,

Hello! I am happy for the names and direct contact details of public servants to be removed but would appreciate position descriptions being retained.

Yours sincerely,

Ben Fairless

FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear Mr Fairless

 

Please find attached a decision dated 18 February 2021, in relation to
your request under the Freedom of Information Act 1982.

 

If you have any difficulty opening the attachment, please contact me by
replying to this email.

 

Yours sincerely

 

Megan, Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch

LEGAL SERVICES DIVISION

[1]cid:image003.jpg@01D6B8E7.6E2457C0

Doris Blackburn Building, 18 Canberra Avenue FORREST ACT 2603

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

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