Average time to process manual proof of age applications, from first contact of applicant (or representative) to card issue
Dear Victorian Department of Justice and Community Safety,
I am seeking the average time to process manual proof of age applications, from first contact of applicant (or representative) to card issue, between 2020 and 2025, by financial year.
Yours faithfully,
Michael Casha
Good afternoon,
Freedom of Information (FOI reference 136267)
I refer to your request for documents under the Freedom of Information Act
1982 (the FOI Act), received by the department on 18 June 2025, in which
you sought access to:
I am seeking the average time to process manual proof of age applications,
from first contact of applicant (or representative) to card issue, between
2020 and 2025, by financial year.
Application fee
Section 17(2A) of the FOI Act requires that an application fee of $32.70
accompanies a request for access to documents. The application fee may be
waived in circumstances of hardship. If you wish to seek waiver of the
fee, you will need to provide evidence of hardship, such as a current
healthcare or pension card.
The fee can be paid by credit/debit card, cheque or money order. If you
wish to pay by credit/debit card, please submit a new request via the FOI
portal to the Department of Justice and Community Safety at
[1]https://online.foi.vic.gov.au/foi/reques... and write that it is to
pay the application fee for FOI request 136267.
Please note your request will not be considered valid and will therefore
not be processed until payment or application for waiver is received and
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If you have any queries, please contact this office by email to –
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Kind regards,
Kind regards,
Will
___________________________________________________________
William Ng
Freedom of Information Officer
Information Integrity & Access
Department of Justice and Community Safety
I am currently working from home and working flexibly. I am sending this
email at a time convenient to me which may include outside of business
hours. There is no expectation that you will respond to this email outside
of business hours.
Our values: Community - Together - Integrity - Respect - Happen
This office is based on the land of the Traditional Owners, the people
of the Kulin Nations.
We acknowledge their history, culture and Elders both past and present.
Dear Michael
Freedom of Information (FOI reference 136267)
I refer to your request for documents under the Freedom of Information Act
1982 (the FOI Act), on behalf of Michael Casha, received in this office on
18 June 2025, in which you sought access to:
Justice health records from 01 April 2025 to present.
The documents you are seeking access to are the responsibility of
Department of Government Services (DGS). Therefore, under section 18 of
the FOI Act, your request has been transferred. DGS will contact you
further regarding your request.
Thank you for the application fee of $32.70.
If you have any queries, please contact this office by reply email.
Yours sincerely
William
___________________________________________________________
William Ng
Freedom of Information Officer
Information Integrity & Access
Department of Justice and Community Safety
I am currently working from home and working flexibly. I am sending this
email at a time convenient to me which may include outside of business
hours. There is no expectation that you will respond to this email outside
of business hours.
Our values: Community - Together - Integrity - Respect - Happen
This office is based on the land of the Traditional Owners, the people
of the Kulin Nations.
We acknowledge their history, culture and Elders both past and present.