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Cause of failure at passport control gates - 15 July 2019

Sean made this Freedom of Information request to Australian Border Force

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From: Sean

Delivered

Dear Australian Border Force,

Under the provisions of FOI legislation I request copies of documentation that explains the cause of the failure at passport control gates at airports around Australia on 15 July 2019 (as reported here - https://www.abc.net.au/news/2019-07-15/s...

Given that SmartGate passport control machines also went down across the country in April, causing mass delays, it is in the public's interest to know the cause of such problems.

Yours faithfully,

Sean

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From: FOI

UNCLASSIFIED

 

In reply please quote:

FOI Request:       FA 19/07/00943

File Number:       OBJ2019/42443 

Dear Sean

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 15 July 2019 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Documentation that explains the cause of the failure at passport control
gates at airports around Australia on 15 July 2019 (as reported here -
<https://www.abc.net.au/news/2019-07-15/s....

Your request was received by the Department on 15 July 2019 and has been
allocated FOI request number FA 19/07/00943 . Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

Exclusion of non-SES staff personal details and SES telephone contact
details

The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.

Publication of document

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[email address].

 

FOI Officer | FOI and Records Management Branch

National Office

Productivity and Compliance Division | Corporate and Enabling Group

Department of Home Affairs

 

UNCLASSIFIED

 

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From: Sean

Delivered

Dear FOI,

The response to my request is now overdue.

Yours sincerely,

Sean

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From: Sean

Delivered

Dear FOI,

This is well overdue. Please provide a response.

Yours sincerely,

Sean

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From: FOI

UNCLASSIFIED

Good morning Sean,

Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.

A number of documents have been identified as falling within the scope of your request and an FOI Officer is currently reviewing those documents. A decision on access will be made on your request and you will be notified of this as soon as possible.

Kind regards

FOI Officer
Freedom of Information (FOI) Section | FOI and Records Management Branch
Data Management Division | Corporate and Enabling Group
Department of Home Affairs
E: [email address]

UNCLASSIFIED

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