Centrelink New Data Matching System
Ben Fairless made this Freedom of Information request to Services Australia
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear Department of Human Services,
I would like a copy of all "bug reports" or "IT Incidents" raised on the system responsible for data matching between the ATO and Centrelink in the last 3 months.
I would also like a copy of the Incident or Problem record for all instances in the last 3 months where any of Centrelink's "core" systems (Online Services, MyGov, or the Data Matching System) were fully or partially unavailable.
Please initially consider this a request under administrative access if possible. If it cannot be processed in this way, please process it as a formal "Freedom of Information" request.
Yours faithfully,
Ben Fairless
Hello Mr Fairless,
Please find attached (the correct) correspondence in relation to your FOI
request.
Kind regards,
FOI Legal Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]
[2]cid:image004.png@01D1B4D9.510E2740
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
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1. mailto:[email address]
Dear Mr Fairless,
Please see attached correspondence in relation to your freedom of
information request.
Regards,
FOI Legal Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]
[2]cid:image004.png@01D1B4D9.510E2740
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
References
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1. mailto:[email address]
Dear FOI.LEGAL.TEAM,
Thank you for your clarification request.
-- General Information - IT Incidents and Bug Reports--
In "IT Speak" when a computer system or service doesn't work, end-users (people who use the system or service) generally report that to a Service Desk or Helpdesk.
If the Helpdesk is following good record keeping practices, they will normally raise an Incident (it can be called other things, but ITIL calls it an incident). This can be escalated to other teams, or resolved directly by the helpdesk/service desk (depending on how the relevant Helpdesk is setup).
When a pattern of incidents is raised, this can be converted into a Bug Report or Problem report (again, the words differ depending on who you work with). This is usually assigned to people at a higher level than the service desk responsible for fixing bugs within the system.
-- Information I seek --
I seek a "a copy of all "bug reports" or "IT Incidents" raised on the system responsible for data matching between the ATO and Centrelink in the last 3 months."
I also asked for:
"I would also like a copy of the Incident or Problem record for all instances in the last 3 months where any of Centrelink's "core" systems (Online Services, MyGov, or the Data Matching System) were fully or partially unavailable'."
I would like to revise this request to "all final reports created in relation to the unavailability of Centrelink's "core" systems (Online Services, MyGov, or the Data Matching System) in the last 3 months".
Yours sincerely,
Ben Fairless
Dear Mr Fairless,
Please see attached correspondence in relation to your freedom of
information request.
Regards,
FOI Legal Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]
[2]cid:image004.png@01D1B4D9.510E2740
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
References
Visible links
1. mailto:[email address]
Dear FOI.LEGAL.TEAM,
Can you tell me who's business affairs are being considered?
Yours sincerely,
Ben Fairless
Dear Mr Fairless,
Please see attached correspondence in relation to your Freedom of
Information request.
Kind regards,
FOI Legal Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]
[2]cid:image001.png@01D286D9.F238A730
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
References
Visible links
1. mailto:[email address]
Dear Mr Fairless,
Thank you for your email.
The department is under an obligation to protect the identity of third parties to be consulted under section 27 of the Freedom of Information Act 1982. On that basis, the department is not in a position to disclose this information to you.
Kind regards,
FOI Legal Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [email address]
This email and any attachments may contain information subject to legal professional privilege or information that is otherwise sensitive or confidential. If you are not the intended recipient of this email, you are prohibited from using or disseminating this communication. If you have received this communication in error please notify the sender immediately and permanently delete this email.