Change of sex or gender for Medicare enrolments 011-44110020

Response to this request is delayed. By law, Services Australia should normally have responded promptly and by (details)

Dear Services Australia,


Just wanted some info that should appear at the following link:


As such I'm making a request as covered by the Freedom of Information Act for Services Australia Operational Guideline 011-44110020

Thank you so much, I look forward to your prompt response.

Yours faithfully,



Thank you for contacting the Freedom of Information (FOI) team in Services

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.


Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Administrative release of documents   

The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.


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