Change of sex or gender for Medicare enrolments 011-44110020

The request was successful.

Dear Services Australia,

Hiya,

Just wanted some info that should appear at the following link:

https://operational.servicesaustralia.go...

As such I'm making a request as covered by the Freedom of Information Act for Services Australia Operational Guideline 011-44110020

Thank you so much, I look forward to your prompt response.

Yours faithfully,

wren

FREEDOMOFINFORMATION, Services Australia



Thank you for contacting the Freedom of Information (FOI) team in Services
Australia. 

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Administrative release of documents   

The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.

            

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Dear Services Australia,

I did not get a response within a reasonable timeframe for my FOI request - Change of sex or gender for Medicare enrolments 011-44110020

By law, under all circumstances, the services Australia should have responded by now.

I would like to request an internal review into the circumstances surrounding the lack of timely response to said FOI request.

Yours faithfully,

wren

FREEDOMOFINFORMATION, Services Australia



Thank you for contacting the Freedom of Information (FOI) team in Services
Australia. 

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Administrative release of documents   

The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.

            

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

hide quoted sections

FOI.LEGAL.TEAM, Services Australia

3 Attachments

Dear Wren,

 

Thank you for your correspondence dated 8 June 2022 seeking an internal
review in relation to your request to Services Australia (the agency)
under the Freedom of Information Act 1982 (FOI Act), reference LEX 67452.

 

Your original request was received by the agency on 8 April 2022, and the
30 day statutory period commenced from the day after that date. We advised
you via the acknowledgement letter we sent you on 14 April 2022 that you
should therefore expect a decision from us by 9 May 2022.

 

On 9 May 2022, the agency notified you of its decision via the email
address you provided, [1][email address]. The
email contained a decision letter granting you administrative access to
the document you sought, as well as a pdf copy of that document –
‘Services Australia Operational Guideline 011-44110020.’

 

On 10 May 2022, we sent further correspondence to the same email address,
providing you with a publicly accessible link to the document, after it
was published on Services Australia’s public facing Operational Blueprint
website.

 

To be assistive, I have attached to this email correspondence we sent you
on 9 May 2022, as well as the link we provided you on 10 May 2022.

 

·         Change of sex or gender for Medicare enrolments 011-44110020:
[2]https://operational.servicesaustralia.go...

 

If this has addressed your internal review request, can you please respond
by confirming you withdraw the request for an internal review. If you wish
to proceed with an internal review, please provide submissions advising
which parts of the decision you disagree with, these submissions will be
considered by the decision maker.

 

If you have any questions please email
[3][email address].

 

Kind regards,

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[4]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

 

From: wren <[FOI #8714 email]>
Sent: Wednesday, 8 June 2022 8:06 AM
To: FREEDOMOFINFORMATION <[Services Australia request email]>
Subject: Internal review of Freedom of Information request - Change of sex
or gender for Medicare enrolments 011-44110020

 

 

Dear Services Australia,

 

 

I did not get a response within a reasonable timeframe for my FOI request
- Change of sex or gender for Medicare enrolments 011-44110020

 

 

By law, under all circumstances, the services Australia should have
responded by now.

 

 

I would like to request an internal review into the circumstances
surrounding the lack of timely response to said FOI request.

 

 

Yours faithfully,

 

 

wren

 

 

-----Original Message-----

 

 



 

 

Thank you for contacting the Freedom of Information (FOI) team in Services

Australia.

 

 

This email acknowledges your correspondence and provides some general

information in relation to FOI.

 

 

Timeframe For processing your request

 

 

Under the FOI Act you have a right, with limited exceptions, to access

documents the agency holds. A FOI request normally takes 30 days to

process.

 

 

Please note this period may be further extended if we need to consult

third parties or for other reasons. We will advise you if this happens.

 

 

Charges

 

 

Services Australia will advise you if a charge is payable to process your

request and the amount of any such charge as soon as practicable. No

charge is payable for providing a person with their own personal

information.

 

 

Your Address

 

 

The FOI Act requires you provide us with an address which we can send

notices to. We will send all notices and correspondence to the address you

have used to email us. Please advise us as soon as possible if you wish

correspondence to be sent to another address or if your address changes.

 

 

Administrative release of documents

 

 

The agency has administrative access arrangements in place for the release

of certain documents without the need for a formal FOI request. These

arrangements do not extend to information or material of third parties.

 

 

Exclusion of junior staff details

 

 

Services Australia is working towards ensuring all staff have a choice

about whether they provide their full name, personal logon identifiers and

direct contact details in response to FOI requests. Where such details are

included in documents they will be redacted. If you request staff details

as part of your FOI application, this may add to processing time and

applicable charges as it will be necessary to consider whether these

details are exempt under the Act.

 

 

 

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #8714 email]

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[6]https://www.righttoknow.org.au/help/offi...

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[email address]
2. https://operational.servicesaustralia.go...
3. mailto:[email address]
5. mailto:[FOI #8714 email]
6. https://www.righttoknow.org.au/help/offi...

hide quoted sections

FOI.LEGAL.TEAM, Services Australia

1 Attachment

Dear Wren,

 

I refer to your request for information under the Freedom of Information
Act 1982, LEX 67452.

 

On 9 May 2022, we notified you of a decision and advised we would provide
you with the specific link to the document once it has been published on
Services Australia’s public facing Operational Blueprint website. The
document is now available on this website, and can be accessed via the
link below:

 

·         Change of sex or gender for Medicare enrolments 011-44110020:
[1]https://operational.servicesaustralia.go...

 

If you have any questions please email
[2][email address].

 

Kind regards,

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[3]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. https://operational.servicesaustralia.go...
2. mailto:[email address]

hide quoted sections

FOI.LEGAL.TEAM, Services Australia

3 Attachments

Dear Wren

 

Please find attached correspondence from Services Australia dated 9 May
2022 in relation to your request for access under the Freedom of
Information Act 1982.

 

Yours sincerely

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[1]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

 

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear Wren

 

Please find attached correspondence from Services Australia dated 14 April
2022 in relation to your request (LEX 67452) for access under the Freedom
of Information Act 1982.

 

Yours sincerely

 

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[1]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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