Customer Service Charter

Red made this Freedom of Information request to Commonwealth Superannuation Corporation

The request was successful.

From: Red

Delivered

Dear Commonwealth Superannuation Corporation,

According to the ComSuper website they have Service Level Agreements (SLAs) in place with the Commonwealth Superannuation Corporation.

Under FOI I request a copy of all of the Service Level Agreements that the CSC has in place with ComSuper.

Yours faithfully,

Red

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From: Red

Delivered

Dear Commonwealth Superannuation Corporation,

Accoring to the FOI Act, section 15:

(5) On receiving a request, the agency or Minister must:

(a) as soon as practicable but in any case not later than 14 days after the day on which the request is received by or on behalf of the agency or Minister, take all reasonable steps to enable the applicant to be notified that the request has been received.

14 days has elapsed since I submitted my request and I have not received notification from you that my request has been received. Please provide this and also indicate whether you will be providing me with a decision within 30 days as required by 15.5(b)?

...(b) as soon as practicable but in any case not later than the end of the period of 30 days after the day on which the request is received by or on behalf of the agency or Minister, take all reasonable steps to enable the applicant to be notified of a decision on the request (including a decision under section 21 to defer the provision of access to a document)

Yours faithfully,

Red

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From: Secretary CSC

Dear Red

We acknowledge receipt of your request for a copy of all the Service Level Agreements that CSC has in place with ComSuper. We apologise for not providing you with this acknowledgement by 22 March. We will respond in due course.

Yours sincerely

Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)

Phone: +61 2 6263 6999
Fax: +61 2 6263 6900

GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au

show quoted sections

CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601

show quoted sections

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From: Red

Delivered

Dear Mr Carberry,

Thank you for your acknowledgement. I look forward to receiving your response.

Yours sincerely,

Red

Link to this

From: Michael Carberry


Attachment SLA Header Document.pdf
280K Download View as HTML

Attachment SLA Schedule A PSSap.pdf
189K Download View as HTML

Attachment SLA Schedule B PSS CSS Services.pdf
214K Download View as HTML

Attachment SLA Schedule C ARIA Services.pdf
231K Download View as HTML

Attachment SLA 11 13 FINAL 2011 06 28.pdf
648K Download View as HTML


Dear Red

I refer to your FOI request of 8 March 2013 for:

"... a copy of all of the Service Level Agreements
that the CSC has in place with ComSuper."

Copies of the following documents are attached as per your request:

1. SLA Header document for the APS Schemes
2. SLA Schedule A - PSSap
3. SLA Schedule B - PSS_CSS services
4. SLA Schedule C - ARIA (now CSC) services
5. SLA 11-13- Final - 2011_06_28 (Military Schemes SLA)

Yours sincerely

Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)

Phone: +61 2 6263 6999
Fax: +61 2 6263 6900

GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au

show quoted sections

CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601

show quoted sections

Link to this

From: Red

Delivered

Dear Michael Carberry,

Thank you for providing copies of these documents and for also publishing them to the CSC Disclosure Log.

I note that the documents appear to be dated from 2011, despite there being a reference to annual reviews of these documents. Can you please confirm that these are the current SLAs?

Yours sincerely,

Red

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From: Michael Carberry

Dear Red

I can confirm that the SLA documents that were provided to you and published on the CSC website are the current versions.

Yours sincerely

Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)

Phone: +61 2 6263 6999
Fax: +61 2 6263 6900

GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au

show quoted sections

CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601

show quoted sections

Link to this

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