Details re after hours counselling service 17/18 and 18/19

Alan ASHMORE made this Freedom of Information request to Department of Veterans' Affairs

Currently waiting for a response from Department of Veterans' Affairs, they must respond promptly and normally no later than (details).

From: Alan ASHMORE

Delivered

Dear Department of Veterans' Affairs,

The information I am seeking is in relation to the after-hours counselling service for the financial years 2017/18 and 2018/19, namely:

: Calls received.

: Average Call abandonment rate, in percentage terms, and

: Average call wait time (seconds).

I ask the above be supplied within 30 days as this data will be the subject of discussion at the Secretary’s Round Table scheduled for 9 August 2019.

Yours faithfully,

Alan ASHMORE

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