Documents from Telstra to Contact Centre Management

Ben Fairless made this Freedom of Information request to Department of Human Services

Department of Human Services did not have the information requested.

From: Ben Fairless

Delivered

Dear Department of Human Services,

Please provide a copy of all emails and attachments sent from Telstra to managers within DHS contact centres over 2016.

I exclude duplicates of documents, the personal details of individuals who are not employed or contracted by the department or government, and direct phone numbers of non-SES officers. I do not consent to any other exclusions unless otherwise agreed in writing.

Please initially consider if the information can be released under administrative access. If it cannot, please consider this a formal Freedom of Information request.

I also request that the cost associated with processing this request be waived. This data provides a valuable insight into public facing functions in one of the most funded department in the Government, and is entirely in the public interest.

Yours faithfully,

Ben Fairless

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment image001.png
8K Download

Attachment LEX24928 Communication S24AB cannot identify documents.pdf
235K Download View as HTML


Mr Fairless,

 

Please see attached correspondence in relation to your Freedom of
Information Request.

 

Regards,

 

FOI Legal Team

FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]

[2]cid:image004.png@01D1B4D9.510E2740

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

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From: Ben Fairless

Delivered

Dear FOI.LEGAL.TEAM,

I understand that Telstra provides Managed Telecommunications Services to the Department, including to it's call centres. I understand that Telstra regularly emails managers in the Department responsible for call centres. I'm seeking a copy of that correspondence over 2016.

If it assists, I'm only interested in the regular reporting of data related to contact centres that are department managed, or managed by an external service provider.

Yours sincerely,

Ben Fairless

Link to this

From: FOI.LEGAL.TEAM
Department of Human Services


Attachment image001.png
8K Download

Attachment LEX 24928 Registration Acknowledgement Ltr.pdf
108K Download View as HTML


Hello Mr Fairless,

 

Please see attached correspondence in relation to your freedom of
information request.

 

Regards,

 

FOI Legal Team

FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]

[2]cid:image004.png@01D1B4D9.510E2740

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

 

 

show quoted sections

References

Visible links
1. mailto:[email address]

Link to this

From: FOI.LEGAL.TEAM
Department of Human Services


Attachment image001.png
8K Download

Attachment LEX24928 Decision.pdf
279K Download View as HTML


Dear Mr Fairless,

 

Please see attached correspondence in relation to your freedom of
information request.

 

Regards,

 

FOI Legal Team

FOI and Litigation Branch | Legal Services Division
Department of Human Services
Email: [1][email address]

[2]cid:image004.png@01D1B4D9.510E2740

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

 

show quoted sections

References

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1. mailto:[email address]

Link to this

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