Documents from the DHS Operational Blueprint

Vera Lystich made this Freedom of Information request to Department of Human Services

The request was successful.

From: Vera Lystich

Delivered

Dear Department of Human Services,

Can you please provide the following Operational Blueprint documents:

111-05010000 Answering calls in Centrelink
111-05020000 Dealing with unusual telephone situations
111-05010070 Receiving personal calls
111-05050060 Customer initiated contact with Service Officer
111-05030060 Transferring a priority call within the network

Please process this request under your administrative access or information publication schemes.

If this is not possible (although I would struggle to see why, given the nature of these documents!), please treat this as a request under the Freedom of Information Act.

Yours faithfully,

Vera Lystich

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX41699 Registration Acknowledgement letter.pdf
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Dear Ms Lystich

Please find the attached correspondence regarding your freedom of information request.

Kind regards

Ellen
Authorised FOI Decision Maker
Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services
 
Email: [email address]
 
This email and any attachments may contain information subject to legal professional privilege or information that is otherwise sensitive or confidential. If you are not the intended recipient of this email, you are prohibited from using or disseminating this communication. If you have received this communication in error please notify the sender immediately and permanently delete this email.

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment image001.png
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Dear Ms Lystich

 

I refer to your FOI request dated 23 December 2018, made in the following
terms;

 

‘Can you please provide the following Operational Blueprint documents:

 

111-05010000Answering calls in Centrelink

111-05020000 Dealing with unusual telephone situations

111-05010070 Receiving personal calls

111-05050060 Customer initiated contact with Service Officer

111-05030060 Transferring a priority call within the network’

 

The Operational Blueprint documents you are seeking have recently been
made publicly available at the following we addresses:

 

·         111-05010000Answering calls in Centrelink:
[1]http://operational.humanservices.gov.au/...

·         111-05020000 Dealing with unusual telephone situations:
[2]http://operational.humanservices.gov.au/...

·         111-05010070 Receiving personal calls:
[3]http://operational.humanservices.gov.au/...

·         111-05050060 Customer initiated contact with Service Officer:
[4]http://operational.humanservices.gov.au/...

·         111-05030060 Transferring a priority call within the network:
[5]http://operational.humanservices.gov.au/...

 

Noting that the information you seek is now publicly available, unless you
specify otherwise, I will proceed on the basis that your FOI request is
now withdrawn.

 

Kind regards

 

Kaitlin

Freedom of Information Team
Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services

Email: [6][email address]

[7]cid:image002.png@01CE578F.EEB98AC0

 

 

 

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References

Visible links
1. http://operational.humanservices.gov.au/...
2. http://operational.humanservices.gov.au/...
3. http://operational.humanservices.gov.au/...
4. http://operational.humanservices.gov.au/...
5. http://operational.humanservices.gov.au/...
6. mailto:[email address]

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From: Vera Lystich

Delivered

Dear Kaitlin,

Thank you for your prompt response to my request - much appreciated.

Vera

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Things to do with this request

Anyone:
Department of Human Services only: