Dear Services Australia,
I kindly request copy of the (one) document released in part as per Services Australia's FOI disclosure log on the 12th of February 2021. Listed as 'Operational Blueprint documents (LEX 60269): Recording interactions 104-07020060'.
I thank you for your assistance with this matter.
Mr. James Vryonis
Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the agency).
This email acknowledges your correspondence and provides some general
information in relation to FOI.
Freedom of Information – Extension of time request
Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process. Please note this period may be extended if we need to consult
third parties or for other reasons. We will advise you if this happens.
Due to the agency’s reduced activity period over December and January we
are seeking your agreement to extend the processing time by an additional
15 days. If you agree to this additional time we would appreciate if you
could reply to this email with ‘I agree’.
Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.
Administrative release of documents
The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.
Exclusion of staff details
Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.
Dear Mr Vryonis,
I refer to your request for a document released on Services Australia’s
disclosure log. Please find the relevant document attached.
Please let us know if there are any problems with opening the attachments.
Your request is now finalised.
Information Access Branch
LEGAL SERVICES DIVISION
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