Dear Nicky R

 

Freedom of Information Request: Acknowledgement & Extension of Time
Request

 

Thank you for your request on 26 September 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

"...I am seeking the realise of the current internal guides

 

 

 

Guide  Therapy supports

 

 

 

Guide  Therapy supports appendix A

 

 

 

Guide  Therapy supports appendix B

 

 

 

I also request internal knowledge articles and advice regarding use of
stated supports within the capacity building - improved daily living
category, including clarification regarding if the ‘stated’ classification
relates to the category or the individual supports funded...."

  

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 27 September 2025. This
30-day period expires on 26 October 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Extension of Time Request:

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 25 November 2025.

 

Please let us know if you agree by 2 October 2025.

 

Explanation of Extension of Time Request:

 

The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.

 

FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.

 

You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Action Required

 

Can I please request a response regarding our request for a 30-day
extension of time, by 2 October 2025.

 

Next steps

 

I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Kind regards,

 

Adam

Freedom of Information Officer – Triage and Early Resolution

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][email address]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past and
present.

 [5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

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