Internal procedure documents about advising Tax Payers a call is being recorded during outbound calls

Keith Owen made this Freedom of Information request to Australian Taxation Office

The request was partially successful.

From: Keith Owen

Delivered

Dear Australian Taxation Office,

I wish to access the following:

Any internal procedure document advising ATO Employees that they must tell a Tax Payer the call is being recorded by the ATO during outbound calls.

Any script document providing the wording an ATO Employee is to use when advising a Tax Payer the call is being recorded by the ATO during outbound calls.

Any internal procedure policy document concerning the provisions of warnings to Tax Payers a call is being recorded by the ATO during outbound calls.

Any internal procedure, instruction or policy document that makes reference to contravening Section 7 of the Telecommunications (Interception and Access) Act (Commonwealth) when making outbound calls to Tax Payers.

Should a decision be made to release these documents as an Administration Decision, I agree to this.

Yours faithfully,

Keith Owen

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From: FOI
Australian Taxation Office


Attachment Ack.pdf
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Dear FOI Applicant,
 
Please see attachment.
 
 
Yours faithfully,
 
FOI Team
 
 

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From: FOI
Australian Taxation Office


Attachment Decision.pdf
33K Download View as HTML


Dear FOI Applicant,
 
Please see attachment.
 
 
 
Yours faithfully,
 
FOI Team
 
 
 
 

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