Most recent copy of “G644:2020 Emergency Call Service Protections Requirements”
Ben Fairless made this Freedom of Information request to Department of Infrastructure, Transport, Regional Development and Communications as part of a batch sent to 2 authorities
Dear Department of Infrastructure, Transport, Regional Development and Communications,
I would like a copy of the most recent version of the document “G644:2020 Emergency Call Service Protections Requirements” created by the Australian Telecommunications Alliance.
If you believe the document is already publicly available please direct me to the location of the document.
To assist the Department in more promptly processing the request, I agree to the exclusion of:
a) duplicates of documents;
b) duplicate email chains;
c) draft versions of a document where a later version exists;
d) publicly available documents;
e) personal information (including names and contact details) of APS staff and members of the public;
f) direct, non-public contact information of third party organisations (such as carriers, emergency services organisations, or the Emergency Call Person).
I also agree to:
g) administrative release of the requested information if this would assist the Department in processing the request;
My request has been made to both ACMA and the Department of Infrastructure, Transport, Regional Development and Communications. Please do not transfer this request between these agencies.
I anticipate that, given the time of year, you may need more time to process my request. If you require it, I am happy to consent to a 30 day extension of the processing time.
Yours faithfully,
Ben Fairless
PS: While I am an employee of OpenAustralia Foundation (the charity that operates "Right to Know") I am making this request in a personal capacity and not on behalf of the Foundation.
OFFICIAL
Dear Mr Fairless
Thank you for your email of 19 December 2025 requesting access to
documents held by the Department of Infrastructure, Transport, Regional
Development, Communications, Sport and the Arts (the Department) under the
Freedom of Information Act 1982 (FOI Act).
You have requested access to:
A copy of the most recent version of the document “G644:2020 Emergency
Call Service Protections Requirements” created by the Australian
Telecommunications Alliance.
Exclusion of:
a) duplicates of documents;
b) duplicate email chains;
c) draft versions of a document where a later version exists;
d) publicly available documents;
e) personal information (including names and contact details) of APS staff
and members of the public;
f) direct, non-public contact information of third party organisations
(such as carriers, emergency services organisations, or the Emergency Call
Person).
Your request has been allocated the reference number FOI 26-192. Could you
please ensure that you quote this reference number in all future
correspondence with the Department.
Timeframes
The statutory due date for you to receive a decision on your request is 19
January 2026. This date may be extended in certain circumstances, and in
the event that this occurs, the Department will notify you. Where the due
date falls on a Saturday, Sunday or public holiday, the timeframe will
expire on the next working day.
Extension of time for holiday shutdown period
As the due date for your request falls within the holiday shutdown period,
we are seeking your agreement to a 10-day extension of time to reflect
this period. Section 15AA of the FOI Act enables the Department to seek
your agreement to an extension of up to 30 days. If you agree to this
extension, the due date for a decision to be provided to you will become
29 January 2026. Where the due date falls on a Saturday, Sunday or public
holiday, the timeframe will expire on the next working day.
Could you please confirm, in writing, that you agree to this extension so
that we may register it with the Office of the Australian Information
Commissioner.
Other information
Please note that the Department considers the following information
outside the scope of your request unless you specifically request it:
• personal information of third-party individuals; including public
servants below the SES level and all email addresses, signatures and
direct telephone numbers
• any duplicates and drafts of final versions of documents captured by
your request
• any correspondence sent directly to or from you.
The Department may impose a charge for the work involved in providing
access to the documents in accordance with the Freedom of Information
(Charges) Regulations. You will be notified separately if the Department
decides to impose a charge. There is no charge for documents that contain
your own personal information.
Where documents are released to you under the FOI Act in response to your
request, the Department must publish those documents on its FOI Disclosure
Log within 10 business days of their release to you, unless they contain
personal information or business affairs information that would be
unreasonable to publish. Further information regarding the Department’s
FOI Disclosure Log can be found [1]here.
Should you have any questions relating to your request, please do not
hesitate to contact the FOI Section via email to
[2][email address]
Kind regards
FOI Coordinator
Freedom of Information Section • Integrity Branch
P 02 6136 8114
E [3][Department of Infrastructure, Transport, Regional Development and Communications request email]
GPO Box 594 Canberra, ACT 2601
[4]Department of Infrastructure, Transport, Regional Development,
Communications, Sport and the Arts Connecting Australians, Enriching
Communities, Empowering Regions
[5]LinkedIn, Facebook and Instagram icons
I acknowledge the traditional custodians of this land on which we meet,
work and live.
I recognise and respect their continuing connection to the land, waters
and communities.
I pay my respects to Elders past and present and to all Aboriginal and
Torres Strait Islander people.
OFFICIAL
References
Visible links
1. https://www.infrastructure.gov.au/about-...
2. mailto:[email address]
3. mailto:[Department of Infrastructure, Transport, Regional Development and Communications request email]
4. https://www.infrastructure.gov.au/
OFFICIAL
Good afternoon
I refer to your request below for access to documents under the Freedom of
Information Act 1982 (FOI Act).
Please find attached a decision in response to your request.
With kind regards
FOI Coordinator
Freedom of Information Section
Integrity Branch
Legal and Integrity Division
P +61 2 6136 8114
E [1][email address]
GPO Box 594 Canberra, ACT 2601
I acknowledge the traditional custodians of this land on which we meet,
work and live.
I recognise and respect their continuing connection to the land, waters
and communities.
I pay my respects to Elders past and present and to all Aboriginal and
Torres Strait Islander people.
OFFICIAL
-----Original Message-----
From: Ben Fairless <[2][FOI #14136 email]>
Sent: Thursday, 18 December 2025 9:21 PM
To: FOI <[3][email address]>
Subject: Freedom of Information request - Most recent copy of “G644:2020
Emergency Call Service Protections Requirements”
[You don't often get email from
[4][FOI #14136 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Department of Infrastructure, Transport, Regional Development and
Communications,
I would like a copy of the most recent version of the document “G644:2020
Emergency Call Service Protections Requirements” created by the Australian
Telecommunications Alliance.
If you believe the document is already publicly available please direct me
to the location of the document.
To assist the Department in more promptly processing the request, I agree
to the exclusion of:
a) duplicates of documents;
b) duplicate email chains;
c) draft versions of a document where a later version exists;
d) publicly available documents;
e) personal information (including names and contact details) of APS staff
and members of the public;
f) direct, non-public contact information of third party organisations
(such as carriers, emergency services organisations, or the Emergency Call
Person).
I also agree to:
g) administrative release of the requested information if this would
assist the Department in processing the request;
My request has been made to both ACMA and the Department of
Infrastructure, Transport, Regional Development and Communications. Please
do not transfer this request between these agencies.
I anticipate that, given the time of year, you may need more time to
process my request. If you require it, I am happy to consent to a 30 day
extension of the processing time.
Yours faithfully,
Ben Fairless
PS: While I am an employee of OpenAustralia Foundation (the charity that
operates "Right to Know") I am making this request in a personal capacity
and not on behalf of the Foundation.
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References
Visible links
1. mailto:[email address]
2. mailto:[FOI #14136 email]
3. mailto:[email address]
4. mailto:[FOI #14136 email]
5. https://aka.ms/LearnAboutSenderIdentific...
6. mailto:[FOI #14136 email]
7. mailto:[Department of Infrastructure, Transport, Regional Development and Communications request email]
8. https://www.righttoknow.org.au/change_re...
9. https://www.righttoknow.org.au/help/offi...
Dear FOI Coordinator,
Thanks for the quick turnaround on the decision. And sorry for not replying to your earlier email - I did pre-emptively approve a 30 day extension in my original email so didn’t think to check.
Yours,
Ben Fairless