We don't know whether the most recent response to this request contains information or not – if you are John Smith please sign in and let everyone know.

Dear Services Australia,

I request the NALguide Pro in digital format licensed under NALguide Pro.
As listed here: https://www.nal.gov.au/nal_products/nalg...

Yours faithfully,



Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).


This email acknowledges your correspondence and provides some general
information in relation to FOI.


Administrative release of documents   

The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. If you agree to the release of documents under these
arrangements, we may provide you with documents under the arrangements,
where appropriate.  


Any parts of your FOI request that are addressed by documents being
released under the arrangements will be considered withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the


Personal information of Agency staff 

We consider staff details to be personal information of those staff
members. As part of the FOI application process, we will seek your consent
to exclude the following information from documents that may be captured
by your request:  

* names of Services Australia staff below the Senior Executive level
(junior staff) 
* direct staff telephone numbers, signatures, logon identifiers and
email addresses. 


If you consent to exclude this information, we will treat it as outside
the scope of your request and therefore irrelevant under Section 22 of the
FOI Act. 



No charge is payable for providing a person with their own personal
If you are requesting non-personal information the Agency will advise you
as soon as practicable if a charge is payable to process your request, and
the amount of any such charge. 


How we will send documents to you 

Unless you have requested to receive correspondence and documents relating
to your FOI request via post we will communicate with you via this email
address. Some documents may be too large to send to you via email. If
applicable, we will seek your consent to provide the requested documents
to you electronically via a secure file sharing platform. Please advise us
as soon as possible if you wish correspondence or documents to be sent to
another address, or if your email address changes. 


How long do I have to wait? 

We are required to answer your request within 30 days unless the time
frame is extended under the FOI Act.  

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Ben Fairless left an annotation ()

Generally speaking, if the agency makes something available for purchase then you can't get it under FOI. However I would be interested to see how Services Australia respond to this request :-)


1 Attachment

Dear Mr Smith


I refer to your request received by Services Australia on 1 July 2024 for
access to documents under the Freedom of Information Act 1982:


I request the NALguide Pro in digital format licensed under NALguide Pro.


As listed here:



I have determined the subject matter of your request is more closely
related to the functions of Hearing Australia, than Services Australia.
For this reason, your request has been transferred to Hearing Australia,
in full, pursuant to section 16 of the FOI Act.


Hearing Australia has accepted transfer of this request, and will contact
you regarding your


Kind regards,



Senior FOI Officer

Freedom of Information and Ombudsman Branch


PO Box 7820 Canberra BC ACT 2610

Email: [2][email address]


Services Australia acknowledges the Traditional Owners of the land now
called Australia.

We pay our respect to all Elders, past and present, of all Aboriginal and
Torres Strait Islander nations.


This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email


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Visible links
1. https://www.nal.gov.au/nal_products/nalg...
2. mailto:[email address]

We don't know whether the most recent response to this request contains information or not – if you are John Smith please sign in and let everyone know.