Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
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References

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7. mailto:[NDIA request email]
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9. mailto:[email address]
10. https://www.ndis.gov.au/
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Dear Me

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 7 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“ I request:

1. ART Case Management Guide (CMG) on Supportable impairments, final
version (see FOI 24/25-0142) 2. ART CMG on Chronic Health Conditions,
final version (see FOI 24/25-0142) 3. CMG on Behaviour Supports, current
draft (or final if now finalised) (see FOI 24/25-0142) 4. ART CMG on
Assistive Technology Low Cost / Consumables, final version (see FOI
24/25-0142) 5. ART CMG on Model Litigant Obligations, final version (see
FOI 24/25-0142) 6. ART CMG on Access to the NDIS, final version (see FOI
24/25-0142)

 

ART is also a reference to AAT as applicable.”

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 7 March 2025. This
30-day period expires on 7 April 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 30-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 7 May
2025.

 

If you do not agree and we are unable to process your request within the
30-day period expiring on 7 April 2025, we will be deemed to have refused
your request and you will not have a right to seek internal review of that
decision. You will, however, retain your right to external review by the
Australian Information Commissioner.

 

Please let us know if you agree by 18 March 2025.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Mykal

Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

 

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

-----Original Message-----
From: Me <[FOI #12893 email]>
Sent: Thursday, 6 March 2025 11:53 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIA case management guides

 

[You don't often get email from
[6][FOI #12893 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

I request:

1. ART Case Management Guide (CMG) on Supportable impairments, final
version (see FOI 24/25-0142) 2. ART CMG on Chronic Health Conditions,
final version (see FOI 24/25-0142) 3. CMG on Behaviour Supports, current
draft (or final if now finalised) (see FOI 24/25-0142) 4. ART CMG on
Assistive Technology Low Cost / Consumables, final version (see FOI
24/25-0142) 5. ART CMG on Model Litigant Obligations, final version (see
FOI 24/25-0142) 6. ART CMG on Access to the NDIS, final version (see FOI
24/25-0142)

 

ART is also a reference to AAT as applicable.

 

Yours faithfully,

 

Me

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[8][FOI #12893 email]

 

Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[10]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[11]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
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this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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References

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1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12893 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #12893 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...

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Dear Me

 

Thank you for your request for information.

 

Please find attached correspondence and documents in relation to your
request. If you require this/these in a different format, please let us
know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you.

 

Lia

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Review and Information Division

National Disability Insurance Agency

E [2][NDIA request email] 

 

[3][IMG]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[email address]
3. https://intranet.ndiastaff.ndia.gov.au/h...

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