Dear National Disability Insurance Agency,

Please provide a copy of the NDIA's current Investigations Policy/ies and Procedure along with all prior versions. That is, all NDIA Investigations Policies and Procedures since 2013 until Jun 2021.

Context:

NDIA CEO Martin Hoffman discussed ongoing investigations at Senate Committee Proceedings on the 4th of June 21 [1]. Guidance advises that: “The Australian Government Investigations Standards (AGIS) establish the minimum standards for Australian Government agencies (agencies) conducting investigations. Where the AGIS are in conflict with law, the legislative requirement will prevail. AGIS applies to all stages of an investigation” [2], including additional guidance that “matters of a politically sensitive nature, deemed appropriate for referral to the AFP (Australian Federal Police), should be referred in accordance with the AFP’s referral guidelines. “

Thank you for your assistance.

Yours faithfully,



Shirley

References:
1. Parliament of Australia (2021) Senate Committee: Community Affairs [Part 1], Official Recording of Senate Committee Proceedings from Australian Parliament, dated 4 Jun 21, 08:50am. Available at: <https://parlview.aph.gov.au/mediaPlayer....>. Accessed [9 Jun 21]
2. Australian Government (2011) Australian Government Investigations Standards. Available at: <https://www.ag.gov.au/sites/default/file...>. Accessed [9 Jun 21]

foi, National Disability Insurance Agency

Thank you for contacting the National Disability Insurance Agency (NDIA).

 

Freedom of Information

 

If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt.  We may be in touch with you sooner if your request is
too large or vague.

 

We are committed to processing all requests as quickly as possible.  We
will keep in regular contact with you, especially if there's any delay in
making a decision.

 

Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [2][NDIA request email] if you have any questions or
require help.

 

Participant Information Access

 

If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.

 

To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [4][email address] if you have any
questions or require help.

 

Other enquiries

 

If your message is for something else, you should direct it to
[5][email address].

 

If your message is received outside our business hours of 9am to 5pm
(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.

 

If your message is urgent, you can call our National Conact Centre on 1800
800 110.

 

Warm regards

 

NDIA FOI Team
Email: [6][email address]

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References

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1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]

foi, National Disability Insurance Agency

2 Attachments

Dear Shirley

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require the attachment in a different format, please let us know.

 

We will process your request as quickly as possible.  We will also keep in
regular contact with you, especially if there's any delay.  At this stage,
you can expect to hear from us on or before 9 July 2021.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

 

 

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References

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1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

foi, National Disability Insurance Agency

1 Attachment

Dear Shirley

 

Thank you for your request for information.

 

We’re sorry to let you know that it will take us longer than expected to
process your request.  This is because the material you are requesting
will require multiple consultations and searches with different line
areas.

 

We are, therefore, writing to seek your agreement to a 30 day extension of
time under section 15AA of the FOI Act. This would make the new due date 9
August 2021.

 

Please let us know whether you agree by 12:00pm Friday 2 July 2021.

 

If you don’t agree, we may need to seek an extension from the Office of
Australian Information Commissioner.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

 

 

 

show quoted sections

References

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1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

Dear foi,

I agree with the 30 day extension request.

Yours sincerely,

Shirley

foi, National Disability Insurance Agency

2 Attachments

Dear Shirley

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require these in a different format, please let us know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

 

show quoted sections

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

National Disability Insurance Agency

2 Attachments

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foi, National Disability Insurance Agency

1 Attachment

Dear Shirley

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require these in a different format, please let us know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E [2][NDIA request email]

 

 

show quoted sections

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

Dear foi,

Please implement option b. That is, a revised request. The revised request is as follows:

The current, NDIS-wide, Investigations Policy and Procedure. For clarity, that is the overarching, single, superior NDIS investigation policy and the supporting procedure. A reasonable estimate would suggest one policy document and no more than 5 procedure documents.

Yours sincerely,

Shirley

foi, National Disability Insurance Agency

Thank you for contacting the National Disability Insurance Agency (NDIA).

 

Freedom of Information

 

If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt.  We may be in touch with you sooner if your request is
too large or vague.

 

We are committed to processing all requests as quickly as possible.  We
will keep in regular contact with you, especially if there's any delay in
making a decision.

 

Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [2][NDIA request email] if you have any questions or
require help.

 

Participant Information Access

 

If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.

 

To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [4][email address] if you have any
questions or require help.

 

Other enquiries

 

If your message is for something else, you should direct it to
[5][email address].

 

If your message is received outside our business hours of 9am to 5pm
(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.

 

If your message is urgent, you can call our National Conact Centre on 1800
800 110.

 

Warm regards

 

NDIA FOI Team
Email: [6][email address]

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]

foi, National Disability Insurance Agency

1 Attachment

Dear Shirley

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request. If you
require ths in a different format, please let us know.

 

We apologise for the delay in providing a decision. Unfortunately due to a
large increase in FOI requests over recent months, together with the
impact on staff and agency operations of the COVID-19 pandemic, we are
currently experiencing delays in processing matters.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you, and our apologies for any inconvenience caused by the delay.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E [2][NDIA request email]

 

 

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References

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1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

Rochelle Dunlop,

6 Attachments

Our reference: RQ21/02328

Agency reference: FOI 20/21-0853

Shirley

 

Sent by email: [1][FOI #7408 email]

Extension of time under s 15AC

Dear Shirley

 

Please find attached a decision of today’s date for an extension of time
from the National Disability Insurance Agency.

 

Yours sincerely

  

 

 

 

 

[2][IMG]   Rochelle Dunlop  |  Review and
Investigation Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [3]oaic.gov.au

+61 2 9284 9783  | 
[4][email address]
[8]Subscribe [9]Subscribe to
[5]Facebook | [6]LinkedIn | [7]Twitter |   icon Information
Matters

 

 

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Shirley left an annotation ()

We apologise for the delay in providing a decision. Unfortunately due to a large increase in FOI requests over recent months, together with the impact on staff and agency operations of the COVID-19 pandemic, we are currently experiencing delays in processing matters.