NDIA use of Mayo Clinic etc.
Dear National Disability Insurance Agency,
I request a copy of all current and in force documents that are not publicly available and relate to the use of publicly available information (including but not limited to Mayo Clinic) in making s 24 and s 25 access decisions
Yours faithfully,
Perfectly Normal Applicant
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
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References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
Request status update?
Yours faithfully,
Perfectly Normal Applicant
Dear National Disability Insurance Agency,
OAIC MR25/00959
Yours faithfully,
Perfectly Normal Applicant
Dear Perfectly Normal Applicant
Freedom of Information Request: Acknowledgement
Thank you for your request of 23 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ … a copy of all current and in force documents that are not publicly
available and relate to the use of publicly available information
(including but not limited to Mayo Clinic) in making s 24 and s 25 access
decisions…”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes and Progress update
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced on 24 April 2025.
Unfortunately, this 30-day period expired on 23 May 2025.
As this due date has passed, your request is now considered a deemed
refusal under section 15AC of the FOI Act.
We sincerely apologise for the delay and appreciate your patience.
Please be assured that we are continuing to process your request as a
priority, and we are actively working to finalise a decision on access. At
this stage, we are continuing to consult with colleagues from relevant
business areas to identify documents within the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Thank you
Kind regards
Ramya [RMO 260]
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Perfectly Normal Applicant
<[FOI #13067 email]>
Sent: Wednesday, 23 April 2025 11:08 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIA use of Mayo Clinic etc.
[You don't often get email from
[6][FOI #13067 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request a copy of all current and in force documents that are not
publicly available and relate to the use of publicly available information
(including but not limited to Mayo Clinic) in making s 24 and s 25 access
decisions
Yours faithfully,
Perfectly Normal Applicant
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #13067 email]
Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[10]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[11]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #13067 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13067 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...
Dear Ramya
Yes, happy to exclude non-SES surnames and all contact information that isn’t already public
Yours sincerely,
Perfectly Normal Applicant
Dear Perfectly Normal Applicant
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.
As this matter is currently before the Office of the Australian
Information Commissioner (OAIC) for review, we have copied OAIC into this
correspondence.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Patrick [PHO293]
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Perfectly Normal Applicant
<[6][FOI #13067 email]>
Sent: Sunday, 29 June 2025 8:49 AM
To: foi <[7][NDIA request email]>
Subject: Re: FOI 24/25-1836 – Your request for information –
Acknowledgement & Progress update [SEC=OFFICIAL]
[You don't often get email from
[8][FOI #13067 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Ramya
Yes, happy to exclude non-SES surnames and all contact information that
isn’t already public
Yours sincerely,
Perfectly Normal Applicant
-----Original Message-----
From: foi
Sent: Friday, 27 June 2025 12:30 PM
To: '[FOI #13067 email]'
<[FOI #13067 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1836 – Your request for information – Acknowledgement &
Progress update
Dear Perfectly Normal Applicant
Freedom of Information Request: Acknowledgement
Thank you for your request of 23 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ … a copy of all current and in force documents that are not publicly
available and relate to the use of publicly available information
(including but not limited to Mayo Clinic) in making s 24 and s 25 access
decisions…”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes and Progress update
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced on 24 April 2025.
Unfortunately, this 30-day period expired on 23 May 2025.
As this due date has passed, your request is now considered a deemed
refusal under section 15AC of the FOI Act.
We sincerely apologise for the delay and appreciate your patience.
Please be assured that we are continuing to process your request as a
priority, and we are actively working to finalise a decision on access. At
this stage, we are continuing to consult with colleagues from relevant
business areas to identify documents within the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [10][NDIA request email].
Thank you
Kind regards
Ramya [RMO 260]
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [11][NDIA request email]
[12]NDIA logo
[13]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[14]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Perfectly Normal Applicant
<[15][FOI #13067 email]>
Sent: Wednesday, 23 April 2025 11:08 AM
To: foi <[16][NDIA request email]>
Subject: Freedom of Information request - NDIA use of Mayo Clinic etc.
[You don't often get email from
[17][FOI #13067 email]. Learn why this is
important at [18]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request a copy of all current and in force documents that are not
publicly available and relate to the use of publicly available information
(including but not limited to Mayo Clinic) in making s 24 and s 25 access
decisions
Yours faithfully,
Perfectly Normal Applicant
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[19][FOI #13067 email]
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #13067 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #13067 email]
9. https://aka.ms/LearnAboutSenderIdentific...
10. mailto:[NDIA request email]
11. mailto:[NDIA request email]
15. mailto:[FOI #13067 email]
16. mailto:[NDIA request email]
17. mailto:[FOI #13067 email]
18. https://aka.ms/LearnAboutSenderIdentific...
19. mailto:[FOI #13067 email]