NDIS Access Request Queue (May 2025)
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of access requests and/or persons that are currently awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a decision for 112 days or more.
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently” to be interpreted as either:
- The date this request has been made (3 May 2025).
- The date the data is accessed by the staff member fulfilling this request.
Please choose whichever option allows the request to be completed most easily.
Thank you,
Stuart
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Stuart
Freedom of Information Request: Acknowledgement
Thank you for your request of 3 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for information held by the National
Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“I request access to this information under the Freedom of Information
Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 112 days or more.
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently”
to be interpreted as either:
- The date this request has been made (3 May 2025).
- The date the data is accessed by the staff member fulfilling this
request.
Please choose whichever option allows the request to be completed most
easily.
Thank you”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 4 May 2025. This 30-day
period expires on 2 June 2025
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 2 July 2025.
Please let us know if you agree by 9 May 2025
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
1. Can I please request a response regarding our request for a 30-day
extension of time, by 9 May 2025
Next steps
I have completed some preliminary work on your request, however your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Alana AFW410
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
T 1800 800 110 E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[FOI #13114 email]>
Sent: 03 May 2025 12:51
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Access Request Queue (May
2025)
[You don't often get email from
[6][FOI #13114 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 112 days or more.
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently”
to be interpreted as either:
- The date this request has been made (3 May 2025).
- The date the data is accessed by the staff member fulfilling this
request.
Please choose whichever option allows the request to be completed most
easily.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #13114 email]
Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[10]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[11]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #13114 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13114 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...
Dear Stuart
We have made preliminary enquiries with the relevant business area
regarding the scope of your request.
We have been advised that the data you have requested is not yet available
and won’t be available until early June 2025.
As the data does not currently exist, we are likely to refuse your request
under section 24A of the Freedom of Information Act
Can you please advise how you would like to proceed with your request.
1: Withdraw you request and submit a new FOI request in June when the data
is available.
2: Agree to our 30-day extension of time request below and wait for the
data to become available In June 2025.
Kind Regards
Alana AFW410
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
T 1800 800 110 E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[5][FOI #13114 email]>
Sent: Wednesday, 7 May 2025 12:55 PM
To: foi <[6][NDIA request email]>
Subject: Re: FOI 24/25-1883 – Your request for information –
Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
[You don't often get email from
[7][FOI #13114 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]
Dear foi,
I don’t agree to the extension of 30 days.
Thank you,
Stuart
-----Original Message-----
Dear Stuart
Freedom of Information Request: Acknowledgement
Thank you for your request of 3 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for information held by the National
Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“I request access to this information under the Freedom of Information
Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 112 days or more.
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently”
to be interpreted as either:
- The date this request has been made (3 May 2025).
- The date the data is accessed by the staff member fulfilling this
request.
Please choose whichever option allows the request to be completed most
easily.
Thank you”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 4 May 2025. This 30-day
period expires on 2 June 2025
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 2 July 2025.
Please let us know if you agree by 9 May 2025
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
1. Can I please request a response regarding our request for a 30-day
extension of time, by 9 May 2025
Next steps
I have completed some preliminary work on your request, however your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Alana AFW410
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
T 1800 800 110 E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #13114 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[10]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #13114 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #13114 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #13114 email]
10. https://www.righttoknow.org.au/help/offi...
Dear Alana,
Thank your for your swift action in getting this request started.
Has the business area shared any detail about why the data isn't available to them until early June? Could they provide the queue data snapshot for an earlier date in April or March, rather than May?
If that is possible, that would be a more preferable option for me than agreeing to an extension which would delay receiving an answer until late June or early July at best.
Unsure if you are across my other requests, but I have made two others also seeking queue data that I suspect now will come up against the same issue. I'm open to any further discussions needed to find a solution that works for us all.
Yours sincerely,
Stuart
Dear Stuart
Apologies for the confusion.
My email was actually in relation to FOI 24/25-1884 and not FOI
24/25-1883.
I have now confirmed with the relevant business area that the data should
be available shortly.
Your matter will now be allocated to an authorised FOI decision-maker for
any further action
Kind Regards
Alana AFW410
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
T 1800 800 110 E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[5][FOI #13114 email]>
Sent: Friday, 9 May 2025 4:56 PM
To: foi <[6][NDIA request email]>
Subject: Re: FOI 24/25-1883 – Your request for information –
Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
Dear Alana,
Thank your for your swift action in getting this request started.
Has the business area shared any detail about why the data isn't available
to them until early June? Could they provide the queue data snapshot for
an earlier date in April or March, rather than May?
If that is possible, that would be a more preferable option for me than
agreeing to an extension which would delay receiving an answer until late
June or early July at best.
Unsure if you are across my other requests, but I have made two others
also seeking queue data that I suspect now will come up against the same
issue. I'm open to any further discussions needed to find a solution that
works for us all.
Yours sincerely,
Stuart
-----Original Message-----
Dear Stuart
We have made preliminary enquiries with the relevant business area
regarding the scope of your request.
We have been advised that the data you have requested is not yet available
and won’t be available until early June 2025.
As the data does not currently exist, we are likely to refuse your request
under section 24A of the Freedom of Information Act
Can you please advise how you would like to proceed with your request.
1: Withdraw you request and submit a new FOI request in June when the data
is available.
2: Agree to our 30-day extension of time request below and wait for the
data to become available In June 2025.
Kind Regards
Alana AFW410
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
T 1800 800 110 E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13114 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #13114 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #13114 email]
8. https://www.righttoknow.org.au/help/offi...
Dear Stuart
Thank you for your request for information.
Please find attached correspondence in relation to your request. If you
need this in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind Regards
Alana AFW410
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
T 1800 800 110 E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Stuart <[FOI #13114 email]>
Sent: 03 May 2025 12:51
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Access Request Queue (May
2025)
[You don't often get email from
[6][FOI #13114 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of access requests and/or persons that are currently
awaiting an access decision, and;
a). The number of access requests/persons that have been awaiting a
decision for 21 days or less.
b). The number of access requests/persons that have been awaiting a
decision for 112 days or more.
--------------------
So long as it is clearly stated in the decision, I’m fine with “currently”
to be interpreted as either:
- The date this request has been made (3 May 2025).
- The date the data is accessed by the staff member fulfilling this
request.
Please choose whichever option allows the request to be completed most
easily.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #13114 email]
Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[10]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[11]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #13114 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13114 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...