NDIS Internal Review Request Queue (FY 2024-25 Q4)
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of internal review requests and/or persons awaiting an internal review decision at 30 June 2025 (FY 2024-25 Q4 end), and;
a). The number of internal review requests/persons that have been awaiting a decision for 60 days or less.
b). The number of internal review requests/persons that have been awaiting a decision for 61-89 days.
c). The number of internal review requests/persons that have been awaiting a decision for 90 days or more.
Thank you,
Stuart
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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11. mailto:[NDIA request email]
Dear Stuart,
Freedom of Information Request: Acknowledgement & Extension of Time Request
Thank you for your request on 13 July 2025, made under the Freedom of Information Act 1982 (FOI Act), for copies of documents held by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ 1. The total number of internal review requests and/or persons awaiting an internal review decision at 30 June 2025 (FY 2024-25 Q4 end), and;
a). The number of internal review requests/persons that have been awaiting a decision for 60 days or less.
b). The number of internal review requests/persons that have been awaiting a decision for 61-89 days.
c). The number of internal review requests/persons that have been awaiting a decision for 90 days or more."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing your request commenced from 14 July2025. This 30-day period expires on 12 August 2025.
The 30-day period can be extended in a number of ways, including with your agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to process FOI requests due to a very high volume of incoming matters. I am therefore seeking your agreement to a 30-day extension of time under section 15AA of the FOI Act. If you agree to this extension, the new due date for us to decide on your request will be 11 September 2025.
Please let us know if you agree by 19 July 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal review if they are unsatisfied with the outcome of an FOI decision. However, this right of review lapses if a FOI decision is not made within the statutory timeframe. This is because if an agency doesn’t issue their decision within the statutory timeframe, they are deemed to have refused the request for documents. If this situation happens, it will limit your options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain your review rights with our regulatory body OAIC (Office of the Australian Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from documents if that information would reasonably be regarded as irrelevant to a request for access.
Given the nature of your request, it does not seem that NDIA staff members’ surnames and contact details would be relevant to you. Can you please send me a reply email confirming that such details are irrelevant to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day extension of time, by 19 July 2025.
Next steps
I have completed some preliminary work on your request; however, your matter will be allocated to an authorised FOI decision-maker for any further action. The decision-maker may need to contact you to discuss a range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us at [NDIA request email].
Kind Regards,
Jaimee
Triage Officer – Triage and Early Resolution
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.
-----Original Message-----
From: Stuart <[FOI #13404 email]>
Sent: Sunday, 13 July 2025 10:38 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Internal Review Request Queue (FY 2024-25 Q4)
[You don't often get email from [FOI #13404 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of internal review requests and/or persons awaiting an internal review decision at 30 June 2025 (FY 2024-25 Q4 end), and;
a). The number of internal review requests/persons that have been awaiting a decision for 60 days or less.
b). The number of internal review requests/persons that have been awaiting a decision for 61-89 days.
c). The number of internal review requests/persons that have been awaiting a decision for 90 days or more.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #13404 email]
Is [NDIA request email] the wrong address for Freedom of Information requests to National Disability Insurance Agency? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
********************************************************************** IMPORTANT: This e-mail is for the use of the intended recipient only and may contain information that is confidential, commercially valuable and/or subject to legal or parliamentary privilege. If you are not the intended recipient you are notified that any review, re-transmission, disclosure, dissemination or other use of, or taking of any action in reliance upon, this information is prohibited and may result in severe penalties. If you have received this e-mail in error please notify the sender immediately and delete all electronic and hard copies of this transmission together with any attachments. Please consider the environment before printing this e-mail **********************************************************************
Dear Stuart,
I have just been assigned as the decision maker on your FOI request. I
have not yet received a response from the relevant business area regarding
the documents requested, I expect to receive a response in the coming
days.
In the below email, we requested your consent to a 30-day extension of
time; to date we have not received a response to that request. The 30-day
statutory timeframe expires today, if you wish to preserve your internal
review rights, please respond by COB today to let me know that you consent
to the 30-day extension of time. If you do not agree to the extension,
your request will be deemed to have been refused. I assure you that even
in the case of a deemed refusal decision, I will continue to process your
request, and I will provide you a response as soon as practicable. You
will retain your right to review by the Office of the Australian
Information Commissioner in the event of a deemed refusal decision.
If you have any questions, please don’t hesitate to reach out.
Kind regards,
Rebecca – REM471
She/Her
Senior Freedom of Information Officer - Information Access
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[1][NDIA request email]
[2][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: foi <[NDIA request email]>
Sent: Wednesday, 16 July 2025 12:42 PM
To: 'Stuart' <[FOI #13404 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 25/26-0122 (Stuart 4) [LEXD1429] – Your Request for
Information – Acknowledgement & Extension of Time Request [SEC=OFFICIAL]
Dear Stuart,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 13 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ 1. The total number of internal review requests and/or persons awaiting
an internal review decision at 30 June 2025 (FY 2024-25 Q4 end), and;
a). The number of internal review requests/persons that have been awaiting
a decision for 60 days or less.
b). The number of internal review requests/persons that have been awaiting
a decision for 61-89 days.
c). The number of internal review requests/persons that have been awaiting
a decision for 90 days or more."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 14 July2025. This 30-day
period expires on 12 August 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 11 September 2025.
Please let us know if you agree by 19 July 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
Can I please request a response regarding our request for a 30-day
extension of time, by 19 July 2025.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [3][NDIA request email].
Kind Regards,
Jaimee
Triage Officer – Triage and Early Resolution Information Release, Privacy
and Legal Operations Branch Reviews and Information Release Division
National Disability Insurance Agency [4][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: Stuart <[5][FOI #13404 email]>
Sent: Sunday, 13 July 2025 10:38 PM
To: foi <[6][NDIA request email]>
Subject: Freedom of Information request - NDIS Internal Review Request
Queue (FY 2024-25 Q4)
[You don't often get email from
[7][FOI #13404 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
1. The total number of internal review requests and/or persons awaiting an
internal review decision at 30 June 2025 (FY 2024-25 Q4 end), and;
a). The number of internal review requests/persons that have been awaiting
a decision for 60 days or less.
b). The number of internal review requests/persons that have been awaiting
a decision for 61-89 days.
c). The number of internal review requests/persons that have been awaiting
a decision for 90 days or more.
Thank you,
Stuart
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #13404 email]
Is [10][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[11]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[12]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. https://intranet.ndiastaff.ndia.gov.au/h...
3. mailto:[NDIA request email]
4. mailto:[NDIA request email]
5. mailto:[FOI #13404 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #13404 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #13404 email]
10. mailto:[NDIA request email]
11. https://aus01.safelinks.protection.outlo...
12. https://aus01.safelinks.protection.outlo...
Dear Rebecca,
I hope you are well.
I apologise for overlooking your emails requesting an extension of time.
The NDIS Q4 Quarterly Report was completed and published last week which was the cause for delays with the line area. If you haven’t done so already, please follow up this request with them now, as hopefully they will be ready to supply the necessary information now without any further delays.
Thank you,
Stuart